Appendix
Troubleshooting
Before calling a service technician, please check the following table for a possible cause of the problem and some solutions.
Problem | Solution | |
TV will not turn on | ¥ | Make sure the power cord is plugged in, then press POWER. |
| ¥ | The remote control batteries may be dead. |
|
| Replace the batteries. |
No picture, no sound | ¥ | Check the antenna/cable connections. |
No sound, picture OK | ¥ | The sound may be muted. Press VOLUME (VOL). |
| ¥ | The station may have broadcast difficulties. |
|
| Try another channel. |
Poor sound, picture OK | ¥ | The station may have broadcast difficulties. |
|
| Try another channel. |
Poor picture, sound OK | ¥ | Check the antenna connections. |
| ¥ | The station may have broadcast difficulties. |
|
| Try another channel. |
| ¥ | Adjust the PICTURE menu. |
Poor reception of broadcast channels | ¥ | The station may have broadcast difficulties. |
|
| Try another channel. |
| ¥ | Check the antenna connections. |
Cannot receive above channel 13 | ¥ | Make sure TV/CABLE is set to CABLE mode. |
Black box appears on the screen | ¥ | The closed caption feature may be set to one of the Text modes |
|
| (T1,T2, T3, or T4). Turn closed captioning OFF. |
Unable to select a certain channel | ¥ | The channel may be blocked out with the |
|
| with the add/erase feature. |
Multiple images | ¥ | The station may have broadcast difficulties. |
|
| Try another channel. |
| ¥ | Use a highly directional outdoor antenna. |
Poor color or no color | ¥ | The station may have broadcast difficulties. |
|
| Try another channel. |
| ¥ | Adjust the TINT and/or COLOR in the PICTURE menu. |
No stereo or SAP sound from a known | ¥ | Make sure the MTS feature is set properly. |
MTS broadcast |
|
|
The remote control does not operate | ¥ | There may be an obstruction between the remote control and the |
|
| remote control sensor. |
| ¥ | The remote control batteries may be dead. |
|
| Replace the batteries. |
The | ¥ | Change or reset your PIN code (see page 17 or 20). |
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