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| Troubleshooting | |
Before resorting to maintenance service, please kindly check with the following chart. | ||||
| Symptom | Cause(s) | Remedy |
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| No Power | The AC power cord is not connected to the power | Please check that the AC power cord |
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| supply or is not connected to a power supply | is connected securely. |
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| securely. |
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| Picture | The video cable isn't connected securely. | Connect the video cable securely. |
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| There is no picture | Video output mode of the unit isn't correctly set. | Press |
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| or the picture is | Video input mode of the connected TV isn't | picture becomes normal again. |
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| distorted. | correctly set. | Set an appropriate video input mode. |
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| Sound | The audio cables aren't connected securely. | Connect the audio cables securely. |
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| There is no sound | The volume is set to the minimum level. | Turn up the volume. |
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| or the sound is | The sound is switched off. | Press [MUTE] on the remote control to |
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| distorted. | The disc is in fast forward/reverse playback. | switch on the sound. |
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| Press [PLAY/PAUSE]. |
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| Unable to play a | This disc is placed in the disc tray in a wrong way. | Check that the disc is placed in the disc |
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| disc | The rating of the disc is higher than the rate | tray with its label side upwards. |
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| set in the parental control item. | Reset the settings in the parental control |
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| The unit isn't compatible with the disc. | item. |
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| Only compatible discs will be able to be played. |
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| The disc is dirty. | Clean the disc. |
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| The player breaks | The connected USB drive or the memory card is | The player cannot play any USB drive and |
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| down when a USB | probably not of an original version. | memory card of |
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| drive or memory |
| In case the player breaks down, turn it off |
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| card is inserted |
| and unplug it from the power supply. Then, |
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| into the player. |
| connect it to the power supply and switch it |
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| on again. The player will resume the normal |
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| status. |
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| The buttons on the | The unit is being interfered with static electricity | Switch off and unplug the unit. |
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| unit do not work. | etc. | Then connect the plug to the power supply |
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| and switch it on again. |
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| The remote | There is no battery in the remote control. | Install two AAA/1.5V batteries in it. |
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| control does not | The batteries are out of charge. | Replace the batteries with new ones. |
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| function. | The remote control isn't pointed to the remote | Make sure that the remote control is |
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| sensor. | pointed to the remote control sensor. |
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| The remote control is out of its operating area. | Make sure the remote control is within |
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| the operating area. |
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| The unit is shut down. | Switch off the unit and disconnect it from |
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| the AC outlet. Then power on the unit again. |
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