Sampo DVE-560 manual Troubleshooting, Common Symptom Possible cause Remedy

TROUBLESHOOTING

Before requesting service for this unit, please check the following chart for a possible cause of the problem you are experiencing. Some simple checks or minor adjustment on your AV system may eliminate the problem and resume proper operation.

If you are in doubt about some of the check points, or if the remedies indicated in the chart do not solve the problem, consult your dealer for instructions.

Common Symptom	Possible cause		Remedy
No power	ü	Power cord is not properly	ü Make sure the connection between the power
		connected to the power outlet		cord and the outlet.
Disc tray can not be	ü	Disc is not properly placed	ü Re-place the disc properly.
closed
No playback	ü	Power is OFF	ü Turn ON the power.
	ü No disc is inserted (“no disc” will be		ü	Insert a disc
		shown on screen.
	ü Disc is upside down. (‘no disc” will		ü Reload disk. The label side should face
	ü	be shown on screen.)	ü	upward.
		Dirty disk		Clean disc surface
	ü	Deformed disk	ü Change a new disc
	ü	Condensation happens	ü Turn power on and idle for 1-2 hours.
Too much mosaic image	ü	Poor disc	ü Change to a new disc
No audio	ü	Slow or fast playback	ü Press [PLAY] to resume normal playback
	ü Audio terminals are disconnected.		ü	Check audio connections
	ü TV volume is too small		ü	Adjust TV volume
	ü Wrong AUDIO OUTPUT Setting		ü Check AUDIO OUTPUT Setting
No Video	ü	Disconnection of video equipment	ü	Check video connections
	ü Wrong input setting of video		ü Check video input setting of video equipment
		equipment
Remote control unit does	ü	No battery in remote control	ü Put in new batteries.
not work	ü	Dead batteries	ü	Replace batteries
	ü Do not point the remote control to		ü Use the remote control properly
		the remote sensor

DVD Symptom	Possible cause	Remedy
Do not Playback even when a title	ü Prohibited by the parental	ü Confirm the PRENTAL setting.
is selected	rating
Audio or subtitle language is not	ü Those selected language	ü Select the other language using [AUDIO]
that selected at the initial setting.	does not exists in the disc	or [SUBTITLE]
Setting language is not that you	ü Wrong OSD language setting	ü Check the OSD language setting
want
Audio or Subtitle can not be	ü The disc just contains one	ü Check the disc contents
changed	language
The password for parental rating	ü	ü Except the password you set, a super
has been forgotten		password “0000” always can help you

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