Vizio VBR337 Phone, Fax, Hours of operation, There is no power, Picture quality seems low

Page 45

Troubleshooting & Technical Support

A

Products are often returned due to a technical problem rather than due to a defect. If you are experiencing a problem when using your TV, try to fix the issue using this troubleshooting guide.

If, after using this troubleshooting guide, you are still experiencing an issue with your TV, contact VIZIO’s Support Department. Quality customer support and service are integral parts of VIZIO’s commitment to service excellence.

Phone:

(877) 698-4946

Web: www.VIZIO.com

Fax:

(949) 585-9563

Hours of operation:

Email:

techsupport@vizio.com

Monday - Friday: 6 am to 9 pm (PST)

 

 

Saturday - Sunday: 8 am to 4pm (PST)

There is no power.

•Ensure the power cord is securely connected to a working electrical outlet.

•Press the Power/Standby button on the remote or touch the Power/ Standby control on the player.

•Try plugging the power cord into a different electrical outlet.

Nothing happens when I press buttons on the remote.

•Place new batteries in the remote. Ensure the batteries are inserted correctly.

•Ensure no objects are blocking the front of the Blu-ray Player

•When using the remote, point it directly at the Blu-ray Player.

•If you see , the action you are trying to perform is not allowed by the Player or disc.

My Blu-Ray or DVD disc does not play.

•Ensure the disc is clean and free of scratches.

•If you are using parental controls, the disc may not play.

I cannot connect the Player to my network.

•Unplug the modem/router and the Player. Wait 10 seconds, then turn them back on.

•Ensure the ethernet cable is securely connected to both the Player and your modem/router.

•Refer to your modem/router user guide.

The picture quality seems low.

•Connect the Player to your TV using an HDMI cable for the best picture quality.

•Connect the Player to an HDTV capable of displaying 720p or 1080p for the best picture quality.

•Ensure the cables connecting the Player to your TV are securely connected.

•Watch Blu-ray discs for the best picture quality. DVD discs are limited to 480p resolution.

•To view streaming video (Netflix, VUDU), a high-speed wired/wireless Internet connection is required.

I am having trouble with Internet Apps.

•If you experience issues with Apps, please contact:

Netflix: www.netflix.com/help or 1-866-579-7113

Pandora: www.pandora.com/support

VUDU: www.VUDU.com/support or 1-888-554-8838

Amazon: Select the Contact Us button in the right-hand column of the Help page in the App.

Blockbuster: www.blockbuster.com/help or 1-866-692-2789 HULU Plus: www.hulu.com/help

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Contents 3D BLU-RAYPLAYER with Wireless Internet Apps To qualify for Energy Star rating Table of Contents Opening a Netflix Account Thank You for Choosing Vizio When Reading this ManualMy Product Information Product RegistrationImportant Safety Instructions Class 1 Laser Product Important Safety Information for Viewing 3D Content Controls and Connections Hdmi Remote Front Replacing the Batteries Important Do not cover this area. This is the transmitterInspecting the Package Contents Connecting the Player to Your TVConnecting the Player to an Electrical Outlet Better Sound Up to Channels Connecting the Player to Your Home Audio SystemYour TV Connecting to a Wired Network Setting Up Your Network ConnectionConnecting to a Wireless Network Playing a Disc Navigating the On-Screen MenuBasic Playback Functions SelectViewing BD-Live Content Viewing USB Media Video and AudioAdvanced Playback Functions Playing USB Photos and Audio PowerViewing a Photo Slide Show USB Media Playback ControlsAdjusting the Slide Show Settings Changing the Display Resolution Adjusting the Display SettingsAdjusting the Aspect Ratio Activating Film ModeAdjusting the Deep Color Setting Changing the PCM Downsampling Rate Adjusting the Audio SettingsActivating or Deactivating Dynamic Range Control Adjusting the Digital Audio OutputChanging the Stereo Downmix Setting Changing the On-Screen Menu LanguageChanging the Player’s On-Screen Menu Language Changing the Disc’s Menu Language Changing the Audio LanguageChanging the Subtitle Language Changing BD-Live Access Changing the BD-Live SettingsSetting the Parental Controls Viewing BD-Live Storage SettingsErasing Blu-ray Memory Storage Setting the Parental Country Canada ChinaActivating or Deactivating the Parental Controls Changing the Parental Code Setting the Parental Restriction LevelActivating or Deactivating Disc Autoplay Changing the System SettingsSetting Auto Power Down Minutes Setting the Screen Saver DurationMinutes Enabling or Disabling CEC Support Updating the Player’s Firmware Via Your Home Network Restoring the Player’s Factory DefaultsAdjusting the Network Settings Adjusting the Wired SettingsIP Address Subnet Mask Gateway Primary DNS Secondary DNS Setting Up a Wireless Connection Using WPS Setting Up a Wireless Connection ManuallyViewing the Info Screen Using the Wireless Network ListUsing the Vudu App Using the Netflix AppOpening a Netflix Account Opening a Vudu AccountUsing Vudu to Watch a Movie Opening a Pandora Account Using the Pandora AppListening to Music Using Pandora Logging Into Your Pandora AccountThumbs Up and Thumbs Down Additional Pandora Menu Options Using the Hulu AppNothing happens when I press buttons on the remote There is no powerPhone FaxDimensions WeightResolutions Supported Audio Dolby Parts and Labor Type of ServiceLimitations and Exclusions Personal DataFCC Class B Radio Interference Statement Dhhs and FDA safety certificationRF Exposure Information IC StatementLicenses Internet Access Required for VIA Services and UpdatesOpen Source Software Notice Vizio Internet Applications VIA PolicyAvailability of Content on VIA Services VIA Services Content DisclaimerVizio Privacy Policy and VIA Software License Agreement
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VBR337 specifications

The Vizio VBR337 is a versatile Blu-ray player that combines high-performance playback capabilities with an array of smart features, elevating your home entertainment experience. Designed for compact spaces, the VBR337 offers a sleek profile that fits effortlessly into any home theater setup.

One of the standout features of the VBR337 is its support for Full HD 1080p video playback. Whether you're watching the latest blockbuster movie or an old classic, this player ensures that every detail is rendered crisply and vividly. The advanced video processing technology enhances picture quality, allowing for smoother motion and vibrant colors, making it an excellent choice for movie enthusiasts.

In addition to its impressive video capabilities, the VBR337 supports a variety of audio formats, including Dolby Digital, DTS, and PCM, providing an immersive audio experience that complements the stunning visuals. With the capability to connect to any home theater system or soundbar, users can enjoy their movies and music with high-fidelity sound.

The Vizio VBR337 is also equipped with a range of smart features, allowing users to access popular streaming services directly from the device. With built-in Wi-Fi, you can easily connect to the internet and enjoy a vast selection of content from platforms like Netflix, Hulu, and Vudu, eliminating the need for additional devices. The player’s user-friendly interface simplifies navigation, enabling users to quickly find and stream their favorite shows and films.

For those who appreciate a comprehensive media experience, the VBR337 plays not only Blu-ray discs but also DVDs and CDs, offering versatility for various media formats. The player also includes USB ports, enabling playback of videos, music, and photos from USB flash drives, further expanding your media options.

The Vizio VBR337 excels in energy efficiency as well, featuring an ENERGY STAR certification that reduces power consumption without compromising performance.

With its combination of stunning video quality, impressive audio capabilities, convenient smart features, and eco-friendly design, the Vizio VBR337 stands out as a valuable addition to any home entertainment system. Whether you are a casual viewer or a dedicated cinephile, the VBR337 caters to all your viewing needs, making it a must-have for modern home theater setups.
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