Vizio VBR121 Phone, Fax, Hours of operation, There is no power, Picture quality seems low

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Troubleshooting & Technical Support

Products are often returned due to a technical problem rather than due to a defect. If you are experiencing a problem when using your TV, try to fix the issue using this troubleshooting guide.

If, after using this troubleshooting guide, you are still experiencing an issue with your TV, contact VIZIO’s Support Department. Quality customer support and service are integral parts of VIZIO’s commitment to service excellence.

Phone:

(877) 698-4946

Web: www.VIZIO.com

Fax:

(949) 585-9563

Hours of operation:

Email:

techsupport@vizio.com

Monday - Friday: 6 am to 9 pm (PST)

 

 

Saturday - Sunday: 8 am to 4pm (PST)

There is no power.

•Ensure the power cord is securely connected to a working electrical outlet.

•Press the Power/Standby button on the remote or touch the Power/ Standby control on the player.

•Try plugging the power cord into a different electrical outlet.

Nothing happens when I press buttons on the remote.

•Place new batteries in the remote. Ensure the batteries are inserted correctly.

•Ensure no objects are blocking the front of the Blu-ray Player

•When using the remote, point it directly at the Blu-ray Player.

•If you see , the action you are trying to perform is not allowed by the Player or disc.

My Blu-Ray or DVD disc does not play.

•Ensure the disc is clean and free of scratches.

•If you are using parental controls, the disc may not play.

I cannot connect the Player to my network.

•Unplug the modem/router and the Player. Wait 10 seconds, then turn them back on.

•Ensure the ethernet cable is securely connected to both the Player and your modem/router.

•Refer to your modem/router user guide.

The picture quality seems low.

•Connect the Player to your TV using an HDMI cable for the best picture quality.

•Connect the Player to an HDTV capable of displaying 720p or 1080p for the best picture quality.

•Ensure the cables connecting the Player to your TV are securely connected.

•Watch Blu-ray discs for the best picture quality. DVD discs are limited to 480p resolution.

•To view streaming video (Netflix, VUDU), a high-speed wired/wireless Internet connection is required.

I am having trouble with Internet Apps.

•If you experience issues with Apps, please contact:

Netflix: www.netflix.com/help or 1-866-579-7113 Pandora: www.pandora.com/support

VUDU: www.VUDU.com/support or 1-888-554-8838 HULU Plus: www.hulu.com/help

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Contents BLU-RAYPLAYER with Internet Apps To qualify for Energy Star rating Welcome When Reading this ManualThank You for Choosing Vizio My Product InformationImportant Safety Instructions Class 1 Laser Product Table of Contents Specifications Limited Warranty Legal & Compliance Rear Panel Controls and ConnectionsFront Panel Remote Control Replacing the Batteries Connecting the Player to Your TV Inspecting the Package ContentsConnecting the Player to an Electrical Outlet Better Sound Connecting the Player to Your Home Audio SystemBest Sound Video Connecting to a Wired Network Setting Up Your Network ConnectionPlaying a Disc Navigating the On-Screen MenuBasic Playback Functions SelectAdvanced Playback Functions Viewing BD-Live ContentViewing USB Media Video and Audio Playing USB Photos and Audio PowerViewing a Photo Slide Show USB Media Playback ControlsAdjusting the Slide Show Settings Changing the Display Resolution Adjusting the Display SettingsAdjusting the Deep Color Setting Adjusting the Aspect RatioActivating Film Mode Changing the PCM Downsampling Rate Adjusting the Audio SettingsActivating or Deactivating Dynamic Range Control Adjusting the Digital Audio OutputChanging the Player’s On-Screen Menu Language Changing the Stereo Downmix SettingChanging the On-Screen Menu Language Changing the Subtitle Language Changing the Disc’s Menu LanguageChanging the Audio Language Changing BD-Live Access Changing the BD-Live SettingsErasing Blu-ray Memory Storage Setting the Parental ControlsViewing BD-Live Storage Settings Activating or Deactivating the Parental Controls Setting the Parental CountryCanada China Changing the Parental Code Setting the Parental Restriction LevelActivating or Deactivating Disc Autoplay Changing the System SettingsMinutes Enabling or Disabling CEC Support Setting Auto Power DownMinutes Setting the Screen Saver Duration Updating the Player’s Firmware Via Your Home Network Restoring the Player’s Factory DefaultsIP Address Subnet Mask Gateway Primary DNS Secondary DNS Adjusting the Network SettingsAdjusting the Wired Settings Viewing the Info Screen Using the Netflix App Using Internet AppsUsing the Vudu App Opening a Netflix AccountUsing Vudu to Watch a Movie Opening a Pandora Account Using the Pandora AppThumbs Up and Thumbs Down Listening to Music Using PandoraLogging Into Your Pandora Account Additional Pandora Menu Options Using the Hulu AppNothing happens when I press buttons on the remote There is no powerPhone FaxDimensions SpecificationsWeight Resolutions Supported Audio DolbyType of Service Limited WarrantyParts and Labor Limitations and ExclusionsLegal & Compliance Licenses Internet Access Required for VIA Services and UpdatesOpen Source Software Notice Vizio Internet Applications VIA PolicyVizio Privacy Policy and VIA Software License Agreement Availability of Content on VIA ServicesVIA Services Content Disclaimer
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