Vizio VBR210 user manual Telephone & Technical Support, Issue Solution

Page 48

VIZIO VBR210 User Manual

Issue

Solution

Make sure the Internet connection is set up correctly. See Connecting to your home network on page 18 for detailed information.

Test the Internet connection to make sure it is working. See the Network Menu on page 35 for detailed information.

Check network connectivity with other devices (such as computer).

If you require further assistance, please contact your Internet Service Provider.

Telephone & Technical Support

Products are often returned due to a technical problem rather than a defective product that may result in unnecessary shipping charges billed to you. Our trained support personnel can often resolve the problem over the phone. For more information on warranty service or repair, after the warranty period, please contact our Support Department at the number below.

Customer support and quality service are integral parts of VIZIO’s commitment to service excellence. For technical assistance contact our VIZIO Technical Support Department via email or phone.

Email: techsupport@vizio.com

(877)698-4946 Fax: (949) 585-9563 Hours of operation: Monday - Friday: 6 am to 9 pm

Saturday – Sunday: 8 am to 4 pm

Please have your VIZIO model number, serial number, and date of purchase available before you call.

VIZIO

Address:

39Tesla

Irvine, CA 92618, USA

Telephone: (949) 428-2525 Fax: 949-585-9514

Web: www.vizio.com

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www.VIZIO.com

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Contents Dear Vizio Customer Important Safety Instructions Table of Contents Wireless with WPS Wi-Fi Protected Setup Button Method Package Contents Opening the PackageBlu-ray Player Accessories and Services Finding a Location for Your PlayerFeatures & Formats Supported Discs Supported file extensionsRegion codes Basic Controls and Connections Front Rear Panel Connections Vizio Remote Control Insertion of Batteries in the Remote ControlRemote Control Range Vizio Remote Control PrecautionsRemote Control Buttons Page Using Your Player for the First Time Connecting to the InternetExploring the Home Menu Connecting Equipment Which Video Connection Should I Use? Connection Connector Description Quality typeConnecting to a TV Hdmi with an HDMI-capable home theater sound systemPage Using Composite/AV Video Compatible Connecting a USB drive Connecting to your home networkUsing a wired Ethernet connection Using a wireless connection with Dhcp SelectPage Using Netflix Activating your player for NetflixWatching a movie with Netflix Using Vudu Activating your player for VuduWatching a movie with Vudu Using Pandora Activating your player for PandoraListening to music with Pandora Playing a Disc Accessing BD-LiveTMContent Playing Music files HomePrevious folder Media MenuViewing Pictures Browse PicturesNow Playing Start Slide ShowAdjusting Blu-ray Player Settings Browse MusicResolution Display MenuTV Type Film Mode 1080p24 TV AspectAudio Menu PCM DownsamplingDigital Output Dynamic Range ControlLanguage Menu Home MenuMenu AudioBD-Live Parental MenuSystem Menu Update Via Network Restore Factory DefaultsNetwork Menu Screen Saver DurationWired Dynamic Wired ManualWireless with Dhcp Wireless with WPS Wi-Fi Protected Setup Button Method Info MenuNetwork Test Maintenance and Troubleshooting Cleaning the Housing and Remote ControlUpdating Your Player Updating your player via USBUpdating your player via Internet FAQ & Troubleshooting Frequently Asked QuestionsOperation Troubleshooting Issue SolutionAudio Troubleshooting Issue Press Volume + Up on the TV remote controlVideo Troubleshooting Issue BD-Live & USB Troubleshooting Issue SolutionNetflix, Pandora, and Vudu Troubleshooting Issue Internet Connection Troubleshooting IssueIssue Solution Telephone & Technical SupportSpecifications Legal notices FCC Class B Radio Interference StatementFCC Part FCC warningDhhs and FDA safety certification Canada ICES-003 statementCopyrights LicensesPage Type of Service Parts and LaborConnecting IndexSystem Menu Erase Blu-Ray Storage
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