Samsung CS34A10, 34A20, 34A11, CS29A10, WS32A10 Troubleshooting Before Contacting Service Personnel

Page 57

Troubleshooting: Before Contacting Service Personnel

Before contacting Samsung after-sales service, perform the following simple checks.

If you cannot solve the problem using the instructions below, note the model and serial number of the television and contact your local dealer.

No sound or picture

◆

Check that the mains lead has been connected to a wall socket.

 

◆ Check that you have pressed the “ ” button (On/Off) and the

 

 

POWER ( ) button.

 

◆ Check the picture contrast and brightness settings.

 

◆

Check the volume.

 

 

 

Normal picture but no sound

◆

Check the volume.

 

◆

Check whether the MUTE ( ) button on the remote control has

 

 

been pressed.

 

 

 

No picture or black and white picture

◆

Adjust the color settings.

 

◆ Check that the broadcast system selected is correct.

 

 

 

Sound and picture interference

◆

Try to identify the electrical appliance that is affecting the television,

 

 

then move it further away.

 

◆ Plug your television into a different mains socket.

 

 

 

Blurred or snowy picture,

◆

Check the direction, location, and connections of your aerial.

distorted sound

 

This interference often occurs due to the use of an indoor aerial.

 

 

 

Remote control malfunctions

◆

Replace the remote control batteries.

 

◆ Clean the upper edge of the remote control (transmission window).

 

◆ Check the battery terminals.

 

 

 

Image or Music Files do not play back.

◆

Please check the original files.

 

◆ There may be errors in the original files.

 

 

 

The image appears in mosaic at first.

◆

It is typical for a Progressive JPEG.

 

◆ It will automatically become normal after a short period of time.

 

 

 

Each picture or slide has a different

◆

The processing time may be different depending on the memory

running time.

 

card type or the picture size.

 

 

 

The memory card is not recognized.

◆

Check if it is supported in WISE LINK mode.

 

◆ Check if the card is inserted all the way.

 

◆ The reading time may differ depending on the card capacity and

 

 

type. Please give it a moment.

 

◆ Check if the memory card is normal. A memory card which has

 

 

been formatted on a computer may not work in AV devices.

 

 

 

The volume changes while music is

◆

Check the original file. The manufacturers may randomly set the

played.

 

volume when they create MP3 files.

 

 

 

There is a blank screen when switching

◆

Check if the inserted memory card is normal.

to WISE LINK.

 

 

 

 

 

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Contents Color Television Page Contents Contents Control Panels View of Your Television depending on the modelView of Your Television depending on the model Side of the TV depending on the modelRear of the TV depending on the model Infrared Remote Control depending on the model Infrared Remote Control depending on the model Inserting the Batteries in the Remote Control Connecting to an Aerial or Cable Television NetworkRear of the TV Switching Your Television On and Off Placing Your Television in Standby ModeMains lead is attached to the rear of your television Menu Function Becoming Familiar with the Remote ControlIf you want to reset this feature Plug & Play FeatureChoosing Your Language Viewing the DemonstrationStoring Channels Automatically Sorting the Stored Channels Storing ChannelsManually Auto PAL Secam NT4.43 NT3.58BG DK I M Channel mode Skipping Unwanted Channels Assigning Names to Channels Fine Tuning Channel Reception Dynamic Standard Movie Custom Changing the Picture StandardAdjusting the Picture Settings depending on the model Selecting the Picture Size depending on the model Selecting the Color ToneExtra Picture Settings depending on the model Scan ModeDigital NR Using the Tilt Control Feature Setting the Blue ScreenWatching a given broadcast Freezing the Current PictureAdjusting the Sound Settings Standard, Music, Movie, and SpeechSVE Extra Sound Settings depending on the modelSelecting the Melody Type of broadcast On-screen indication Selecting the Sound Mode depending on the modelStereo Nicam Nicam NormalSetting and Displaying the Current Time Setting the Sleep Timer Absent Power Off Switching the Television On and Off Automatically10 √ Setting the Preferred Volume Level/ChannelAV1 AV2 AV3 S-Video Component1 Component2 PC Edit NameTV AV1 AV2 AV3/S-Video Viewing the Picture In Picture PIP depending on the modelLarge Small Double Window 16 PIP Easy functions of remote controlSwap and Position AV3/S-VideoWhat is a Memory Card? Using Wise Link depending on the modelHow to Insert a Memory Card How to Eject a Memory CardMillion pixels Initialization of Wise Link ModeSwitching to Wise Link Mode depending on the model Move Enter Exit Jpeg file format is supported Picture Jpeg Playback depending on the modelPicture Zoom Jpeg depending on the model Rotating the Picture Jpeg depending on the modelMP3 file format is supported Music File MP3 Playback depending on the modelJPEG/MP3 files are displayed Playback All JPEG/MP3 Files depending on the modelYou can set various functions in Wise Link mode Wise Link Menu Setup depending on the modelFull Screen Stops the Slide Show Effect Music Slide ShowTeletext Feature Part ContentsDisplaying the Teletext Information Using the various display options Selecting a Page by NumberTo display Press Using Flof to Select a Storing Teletext PagesLeisure Connecting to the External Input/Outputs Connecting to the DVD Player depending on the model Connecting to the Audio Output Camcorder Camcorder Video game device Video disc playerHow to Set up Your PC Software Windows only Connecting to the PC Input depending on the modelTV AV1 AV2 AV3 S-Video PC Component2 Component1 Automatic Degaussing to Remove Color PatchesTroubleshooting Before Contacting Service Personnel Memo Memo After Sales Service
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