R E F E R E N C E
Troubleshooting
Before requesting service, please check the following.
Problem |
| Action | Page |
No operations can be | • | Check the batteries in the remote control. |
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performed with the |
| They may need replacing. |
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remote control. | • | Operate the remote control at a distance of no more than 20 feet. |
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| • | Remove batteries and hold down one or more buttons for several minutes to | P5 |
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| drain the microprocessor inside the remote control to reset it. Reinstall |
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| batteries and try to operate the remote control again. |
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Disc does not play. | • | Ensure that the disc is installed with the label side facing up. | P8 |
| • | Check the region number of the DVD. |
5.1channel sound is • 5.1 channel sound is reproduced only when the following conditions are met. :
not being reproduced. | 1) | The DVD player is connected with the proper Amplifier | P19 |
| 2) | The disc is recorded with 5.1 channel sound. |
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• | Check whether the disc being played has the “5.1 ch” mark on the outside. |
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• | Check if your audio system is connected and working properly. | P50~51 | |
• | In a SETUP Menu, is the Audio Output set to Bitstream? |
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The | icon appears | • The features or action cannot be completed at this time because: |
on screen. | 1. The DVD’s software restricts it. | |
2.The DVD’s software doesn’t support the feature (e.g., angles).
3.The feature is not available at the moment.
4.You’ve requested a title or chapter number or search time that is out of range.
Disc Menu doesn’t appear. | • | Check if the disc has a Menu. |
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Play mode differs from | • | Some of the functions selected in the Setup Menu may not work properly if the | P44~57 | |||
the Setup Menu |
| disc is not encoded with the corresponding function. | ||||
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selection. |
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The screen ratio | • | The Screen Ratio is fixed on your DVDs. | P52~54 | |||
cannot be changed. |
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No audio. | • | Make sure you have selected the correct Digital Output in the Audio Options | P50~51 | |||
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| Menu. |
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The screen is blocked | • | Press the |
| button (on the front panel) for more than 5 seconds with no disc | P20 | |
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| inside. All settings will revert to the factory settings. | ||||
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Forgot password | • | Press the |
| button (on the panel) for more than 5 seconds with no disc |
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| inside. All settings including the password will revert to the factory settings. | P55~57 | |||
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| Don't use this unless absolutely necessary. |
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If you experience other | • | Go to the contents and find the section of the instruction book that contains |
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problems. |
| the explanations regarding the current problem, and follow the procedure once |
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| again. |
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| • | If the problem still cannot be solved, please contact your nearest Samsung |
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| authorized service center. |
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The picture is noisy or | • | Make sure that the disc is not dirty or scratched. | P4 | |||
distorted | • | Clean the disc. | ||||
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