Samsung DVD-E218, DVD-E318, DVD-2020 manual Troubleshooting, Reference, Problem, Action

00228K/DVD-E218-2-XSS 9/2/03 5:22 PM Page 42

Troubleshooting

Before requesting service (troubleshooting), please check the following.

	Specifications
Power Requirements	AC 110~240V, 50/60 Hz
Power Consumption	12 W

Problem

No operations can be performed with remote.

Disc does not play.

5.1channel sound is not being reproduced.

The	icon appears on
screen.

Disc Menu doesn’t appear.

Play mode differs from the Setup Menu selection.

The screen ratio cannot be changed.

No audio.

Forgot password

If you experience other problems.

Action

•Check the batteries in the remote. May need replacing.

•Operate the remote control at a distance of no more than 20 feet.

•Remove batteries and hold down one or more buttons for several minutes to drain the microprocessor inside the remote to reset it. Reinstall batteries and try remote again.

•Ensure that the disc is installed with the label side facing up.

•Check the region number of the DVD.

•5.1 channel sound is reproduced only when the following conditions are met. :

1)The DVD player is connected with the proper amplifier

2)The disc is recorded with 5.1 channel sound.

•Check whether the disc being played has the “Dolby 5.1 ch” mark on the outside.

•Check if your audio system is connected and working properly.

•In a SETUP Menu, is the Audio Output set to Bitstream?

•The features or action cannot be completed at this time because:

1.The DVD’s software restricts it.

2.The DVD’s software doesn’t support the feature (e.g., angles).

3.The feature is not available at the moment.

4.You’ve requested a title or chapter number or search time that is out of range.

•Check if the disc has a Menu.

•Some of the functions selected in the Setup Menu may not work properly if the disc is not encoded with the corresponding function.

•The Screen Ratio is fixed on your DVDs.

•Make sure you have selected the correct Digital Output in the Audio Options Menu.

•Press power on from a cold start with no disc in the unit. Press the STOP ( ) and PLAY ( ) buttons simultaneously on the front panel for three seconds. The Select Menu Language display will appear. Select the desired language button. Press the MENU button on the remote control to select the Parental Mode. The Parental Mode is now unlocked as indicated on the display. Press the DOWN button to select Parental. Press ENTER and the Create Password display will appear. You can now set your rating level and change your password to a new number.

•Go to the contents and find the section of the instruction book that contains the explanations regarding the current problem, and follow the procedure once again.

•If the problem still cannot be solved, please contact your nearest authorized service center.

Page

P4

P7

P12

P38

P15

P35~36

P35~41

P39~40

P38

P41

General	Weight	2.1 Kg
	Dimensions	430mm (W) X 49.5mm (H) X 237mm (D)
	Operating Temperature Range	+5°C to +35°C
	Operating Humidity Range	10 % to 75 %
	DVD	Reading Speed : 3.49 m/sec.
	(DIGITAL VERSATILE DISC)	Approx. Play Time
		(Single Sided, Single Layer Disc) : 135 min.
Disc	CD : 12Cm	Reading Speed : 1.2 to 1.4 m/sec.
	(COMPACT DISC)	Maximum Play Time : 74 min.
	CD : 8Cm	Reading Speed : 1.2 to 1.4 m/sec.
	(COMPACT DISC)	Maximum Play Time : 20 min.
	VCD : 12Cm	Reading Speed : 1.2 to 1.4 m/sec.
		Maximum Play Time : 74 min. (Video + Audio)
	Composite Video	1 channel : 1.0 Vp-p (75 Ω load)
		Y : 1.0 Vp-p (75 Ω load)
Video	Component Video	Pr : 0.70 Vp-p (75 Ω load)
Output		Pb : 0.70 Vp-p (75 Ω load)
	S-VIDEO	Luminance Signal : 1.0 Vp-p (75 Ω load)
		Chrominance Signal : 0.286 Vp-p (75 Ω load)
	2 channel	L(1/L), R(2/R)
Audio	*Frequency Response	48 kHz Sampling : 4 Hz to 22 kHz
		96 kHz Sampling : 4 Hz to 44 kHz
Output	*S/N Ratio	110 dB
	*Dynamic Range	100 dB
	*Total Harmonic Distortion	0.004 %
		*: Nominal specification

•Samsung Electronics Co., Ltd reserves the right to change the specifications without notice.

•Weight and dimensions are approximate.

REFERENCE

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