Samsung BD-D7500 user manual Appendix, Troubleshooting

Page 67

Appendix


	Troubleshooting
Before requesting service, please check the following.

PROBLEM	SOLUTION
No operation can be performed with the	• Check the batteries in the remote control. They may need replacing.
remote control.	• Operate the remote control at a distance of no more than 20 feet.

•Remove batteries and hold down one or more buttons for several minutes to drain the microprocessor inside the remote control to reset it. Reinstall batteries and try to operate the remote control again.

Disc does not play.	• Ensure that the disc is installed with the label side facing up.
	• Check the region number of the Blu-ray Disc/DVD.
Disc Menu does not appear.	• Ensure that the disc has disc menus.

The prohibition message appears on the	• This message appears when an invalid button is pressed.
screen.	• The Blu-ray Disc/DVD’s software doesn’t support the feature (e.g., angles).
	• You’ve requested a title or chapter number or search time that is out of
	range.
Play mode differs from the Setup Menu	• Some of the functions selected in the Setup Menu may not work properly if
selection.	the disc is not encoded with the corresponding function.
The screen ratio cannot be changed.	• The Screen Ratio is fixed on your Blu-ray Disc/DVD.
	• This is not a problem with the player.

No audio.	• Make sure you have selected the correct Digital Output in the Audio Options
	Menu.
The screen is blocked	• If the HDMI output is set to a resolution your TV cannot support (for
	example, 1080p), you may not see a picture on your TV.
	• Press the STOP (	) button (on top panel) for more than 5 seconds with
	no disc inside. All settings will revert to the factory settings.

•When the factory default settings are restored, all stored user BD data is deleted.

08 Appendix

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Image 67

Contents Blu-rayDisc Player Blu-ray Disc Features Key featuresBlu-ray Disc Player Features FCC Note for U.S.A Safety InformationClass 1 Laser product Precautions Important Safety InstructionsViewing using 3D function Disc Storage & Management Disc HandlingRestrictions on Playback Maintenance of CabinetContents Still Mode Accessing the Settings Menu3D Settings ResolutionSetup Basic Functions Using Smart Hub Using the Tools buttonSelecting the Picture Settings Setting BonusviewGetting Started Disc Types and Contents your player can playDisc types your player cannot play Audio CD CD-DA Blu-ray Disc Compatibility Disc TypesCopyright Region CodeAvchd Advanced Video Codec High Definition Mp4 Supported File FormatsVideo File Support 1920x1080Compliant with WMA version Music File SupportLogos of Discs the player can play AccessoriesTop Panel Selects menu items or starts a disc Detects signals from the remote controlUpgrades and MP3/JPEG/DivX/MKV/MP4 playback Plays a disc or pauses playbackConnects to an AV receiver Upgrades using a network connectionBottom Panel SoundCheck if the batteries are drained Tour of the Remote ControlRemote Control Installing batteriesTV CH Setting the Remote Control to Operate Your TVTV Control Codes Connected to the TVConnections Connecting to a TVConnections Hdmi cable 24not included English Connecting to an Audio SystemTurn on the player, TV and Stereo Amplifier Case 2 Optical cable Not includedCase 3 Audio Video cable Service Networking with PC for AllShare function Connecting to the NetworkCable Network Wireless Network Installing the Blu-ray Disc Player Case 1 Installing on the standCase 2 Installing on a wall My Contents SetupMy Contents Screen Size 3D Settings3D Blu-ray Playback Mode DisplayBD Wise Samsung Players only ResolutionTV Aspect Smart Hub Screen SizeHdmi Mode Video Mode Resolution according to the output modeBlu-ray Disc/E-contents/Digital Contents playback SetupMovie Frame 24Fs Hdmi Color FormatDigital Output Still ModeProgressive Mode Hdmi Deep ColorDigital Output Selection Dynamic Range Control Downmixing ModeDTS Neo6 Mode PCM DownsamplingNetwork Network SettingsWired Network Audio SyncSetting Up the Wireless Network Connection Auto Wireless NetworkSetting Up the Wireless Network Connection Manual Wait until the connection is automatically established Network StatusOne Foot Connection Press the OK buttonBD Data Management Initial SettingsBD-LIVE Internet Connection Anynet+HDMI-CECDivX Video On Demand ResetChange Password Time ZoneLight Effect Network Remote ControlSoftware Upgrade Front DisplayBy Downloaded Download in Standby ModeBy USB By DiscProvides contact information for assistance with your player Contact SamsungPlaying a Video Basic FunctionsPlayback 3D ConverterDisc Structure Using the Disc MenuUsing the Title Menu Using the Popup MenuStep Motion Play Searching for a Desired SceneSkipping Chapters Slow Motion PlayChanging to Full Screen Moving to a Desired Scene DirectlyRepeating the Title or Chapter Repeating a SectionSelecting the Subtitle Language Selecting the Picture SettingsWhen you use BD wise function, this menu will not appear Selecting the Audio LanguageListening to Music Setting BonusviewChanging the Camera Angle Playing an Audio CD CD-DA/MP3Playlist Repeat an Audio CD CD-DA/MP3Playing back Pictures Using the Tools buttonUsing the Slide Show function Playing a Jpeg filesPlaying back a USB Storage Device Starting Smart Hub for the First Using Smart HubTime Smart Hub at a Glance Network ServicesEntering Text, Numbers and Symbols Using the KeypadCreating an Account To log in to your Smart TV Account, follow these steps Settings Menu Blue DAccount Log Account ManagementRemove from TV Account list ResetRegister Service Account Change PasswordMove to Folder Edit Mode Menu Yellow CProperties MoveLock To Access Widgets in a FolderNew Folder Rename FolderFor Pay Apps Sort Menu Green BSamsung Apps Help Using the Samsung Apps ScreenSamsung Apps by category My AccountInsert a Blu-ray Disc that supports BD-LIVE Using the colored buttons on your remote with Samsung AppsUsing the AllShare Function Return To return to the previous menuAppendix TroubleshootingAgain Forgot passwordAuthorized service center Hdcp High-bandwidth Digital Content ProtectionNetwork Status menu. See BD-LIVE serviceOccurs BD-LIVE service RepairsBD Wise IndexSpecifications Copy Protection Compliance and Compatibility NoticeNetwork Service Disclaimer DivX LicenseLimited Warranty to Original Purchaser ` CIS Questions or COMMENTS?