Samsung BD-D6500 user manual Appendix, Troubleshooting

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Appendix


	Troubleshooting
Before requesting service, please check the following.

PROBLEM	SOLUTION
No operation can be performed with the	• Check the batteries in the remote control. They may need replacing.
remote control.	• Operate the remote control at a distance of no more than 20 feet.

•Remove batteries and hold down one or more buttons for several minutes to drain the microprocessor inside the remote control to reset it. Reinstall batteries and try to operate the remote control again.

Disc does not play.	• Ensure that the disc is installed with the label side facing up.
	• Check the region number of the Blu-ray Disc/DVD.
Disc Menu does not appear.	• Ensure that the disc has disc menus.

The prohibition message appears on the	• This message appears when an invalid button is pressed.
screen.	• The Blu-ray Disc/DVD’s software doesn’t support the feature (e.g., angles).
	• You’ve requested a title or chapter number or search time that is out of
	range.
Play mode differs from the Setup Menu	• Some of the functions selected in the Setup Menu may not work properly if
selection.	the disc is not encoded with the corresponding function.
The screen ratio cannot be changed.	• The Screen Ratio is fixed on your Blu-ray Disc/DVD.
	• This is not a problem with the player.
No audio.	• Make sure you have selected the correct Digital Output in the Audio Options
	Menu.
The screen is blocked	• If the HDMI output is set to a resolution your TV cannot support (for
	example, 1080p), you may not see a picture on your TV.
	• Press the STOP (	) button (on front panel) for more than 5 seconds with
	no disc inside. All settings will revert to the factory settings.
	• When the factory default settings are restored, all stored user BD data is
	deleted.

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Contents Blu-rayDisc Player Blu-ray Disc Features Key featuresBlu-ray Disc Player Features Class 1 Laser product Safety InformationFCC Note for U.S.A Precautions Important Safety InstructionsViewing using 3D function Disc Handling Disc Storage & ManagementMaintenance of Cabinet Restrictions on PlaybackContents Accessing the Settings Menu 3D SettingsResolution Still ModeSetup Basic Functions Settings Menu Blue D Using the AllShare FunctionTroubleshooting SpecificationsGetting Started Disc Types and Contents your player can playDisc types your player cannot play Blu-ray Disc Compatibility Disc Types Audio CD CD-DACopyright Region CodeAvchd Advanced Video Codec High Definition Supported File Formats Video File Support1920x1080 Compliant with WMA versionAccessories Logos of Discs the player can playE d Front PanelC d Rear PanelTour of the Remote Control Remote ControlInstalling batteries Check if the batteries are drainedSetting the Remote Control to Operate Your TV TV Control CodesConnected to the TV TV CHConnecting to a TV ConnectionsAudio cable Component cable Not included Red White Red Blue GreenAudio/Video cable Connecting to an Audio System Red White Connecting to the Network ServiceCable Network Networking with PC for AllShare functionWireless Network Setup My ContentsAccessing the Settings Menu 3D Settings 3D Blu-ray Playback ModeDisplay Screen SizeResolution TV AspectSmart Hub Screen Size BD Wise Samsung Players onlyResolution according to the output mode Hdmi Color Format Movie Frame 24FsStill Mode Progressive ModeHdmi Deep Color Digital OutputDigital Output Selection On Blu-ray Dolby TrueHDDownmixing Mode DTS Neo6 ModePCM Downsampling Dynamic Range ControlNetwork Settings Wired NetworkSetting Up a Wired Connection Auto Setting Up a Wired Connection ManualWireless Network Setting Up the Wireless Network Connection AutoSetting Up the Wireless Network Connection Manual Network Status One Foot ConnectionPress the OK button Wait until the connection is automatically establishedInitial Settings BD-LIVE Internet ConnectionAnynet+HDMI-CEC BD Data ManagementReset Change PasswordTime Zone DivX Video On DemandNetwork Remote Control Software UpgradeFront Display Light EffectTo upgrade By Downloaded, follow these steps Download in Standby ModeBy USB By DownloadedContact Samsung Provides contact information for assistance with your playerUsing the Disc Menu Basic FunctionsPlayback Disc StructureUsing the Title Menu Using the Popup MenuPlaying the Title List Searching for a Desired SceneSlow Motion Play Step Motion PlayMoving to a Desired Scene Directly Repeating the Title or ChapterSelecting the Picture Settings When you use BD wise function, this menu will not appearRepeating a Section Changing to Full ScreenSetting Bonusview Selecting the Subtitle LanguageChanging the Camera Angle Press the buttons to select the desired BonusviewButtons on the Remote Control used for Music Playback Playing an Audio CD CD-DA/MP3Listening to Music Audio CD CD-DA/MP3 Screen ElementsRepeat an Audio CD CD-DA/MP3 PlaylistUsing the Tools button Using the Slide Show functionPlaying a Jpeg files Playing back PicturesPlaying back a USB Storage Device Starting Smart Hub for the First Using Smart HubTime Smart Hub at a Glance Network Services Using the KeypadEntering Text, Numbers and Symbols Creating an AccountSettings Menu Blue D Account LogAccount Management To log in to your Smart TV Account, follow these stepsReset Register Service AccountChange Password Remove Service AccountsEdit Mode Menu Yellow C PropertiesMove Move to FolderTo Access Widgets in a Folder New FolderRename Folder LockFor Pay Apps Sort Menu Green BSamsung Apps Using the Samsung Apps Screen Samsung Apps by categoryMy Account HelpUsing the colored buttons on your remote with Samsung Apps Using the AllShare FunctionReturn To return to the previous menu Insert a Blu-ray Disc that supports BD-LIVETroubleshooting AppendixForgot password Authorized service centerHdcp High-bandwidth Digital Content Protection AgainBD-LIVE service Occurs BD-LIVE serviceRepairs Network Status menu. SeeIndex BD WiseSpecifications Compliance and Compatibility Notice Copy ProtectionNetwork Service Disclaimer License DivXLimited Warranty to Original Purchaser ` CIS Questions or COMMENTS?