Samsung SP42Q2, SP43W6 manual Troubleshooting Before Contacting Service Personnel

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Troubleshooting: Before Contacting Service Personnel

ENG

Before contacting Samsung after-sales service, perform the following simple checks.

If you cannot solve the problem using the instructions below, note the model and serial number of the television and contact your local dealer.

No sound or picture	◆	Check that the mains lead has been connected to a wall socket.
	◆ Check that you have pressed the “I ” button (On/Off) and the
		POWER ( ) button.
	◆ Check the picture contrast and brightness settings.
	◆	Check the volume.

Normal picture but no sound	◆	Check the volume.
	◆	Check whether the volume MUTE ( ) button on the remote
		control has been pressed.

No picture or black and white picture	◆	Adjust the colour settings.
	◆ Check that the broadcast system selected is correct.

Sound and picture interference	◆	Try to identify the electrical appliance that is affecting the television,
		then move it further away.
	◆ Plug your television into a different mains socket.

Blurred or snowy picture,	◆	Check the direction, location and connections of your aerial.
distorted sound		This interference is often occurs to the use of an indoor aerial.

Remote control malfunctions	◆	Replace the remote control batteries.
	◆ Clean the upper edge of the remote control (transmission window).
	◆ Check the battery terminals.

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Contents Colour Television ENG Contents Symbols Control Panels depending on the model Side of the TV Inserting the Batteries in the Remote Control Infrared Remote Control Connecting to an Aerial or Cable Television Network Connecting a Satellite Receiver or Decoder Placing Your Television in Standby Mode Switching Your Television On and OffTo Used to display the corresponding channels Becoming Familiar with the Remote ControlTime Plug and Play FeatureDisplaying Information If you want to reset this featureChoosing Your Language Adjusting the Screen Automatically Self Focus Deactivating the Automatic Execution of the Self Focus Removing the Self Focus from the Display Search Storing Channels AutomaticallySorting the Stored Channels Auto Storing Channels ManuallyChannel mode Skipping Unwanted Channels Assigning Names to Channels LNA Locking the ChannelFine Tuning Channel Reception Using the LNA Low Noise Amplifier Feature Dynamic Standard Movie Custom Changing the Picture StandardCustomizing the Picture Settings Result The options available in the Picture group are Selecting the Picture Size 43 ModelPress the Menu button Result The main menu is displayed Selecting the Picture Size Wide ModelAuto wide 169 Panorama Zoom Selecting the Scan Mode Using the Digital NR Digital Noise Reduction Feature Freezing the Current Picture Setting the Blue Screen ModeStandard Music Movie Speech Custom Changing the Sound StandardAdjusting the Sound Settings Auto volume Extra Sound SettingsSetting the Melody Sound DUAL-I↔ Selecting the Sound Mode depending on the modelSetting and Displaying the Current Time Setting the Sleep Timer √ Move Switching the Television On and Off AutomaticallyViewing an External Signal Source Part Contents Teletext FeatureDisplaying the Teletext Information To display Press Selecting Display OptionsSelecting a Teletext Storing Teletext Pages depending on the model Connecting to the External Input/Outputs Connecting to the Audio Output Connecting to the RCA Input Connecting to the S-Video Input Connecting to the Component Input More Melody Redirecting an Input to the External OutputVCRs, DVD players and Cable boxes Programming the Remote Control for Other ComponentsVCR Remote Control Codes DVD Remote Control Codes Cable Box Catv Remote Control Codes Troubleshooting Before Contacting Service Personnel Memo Memo Memo After Sales Service