Samsung BN68-01684A-00 user manual Check Points before Requesting Service, Symptom Solution

Check Points before Requesting Service

Symptom	Solution
Anynet+ does not	■ Check if the device is an Anynet+ device. The Anynet+ system supports Anynet+
work.	devices only.
	■ Connect only one receiver.
	■ Check if the Anynet+ device power cord is properly connected.
	■ Check the Anynet+ device’s Video/Audio/HDMI 1.3 cable connections.
	■ Check whether Anynet+ (HDMI-CEC) is set to On in the Anynet+ setup menu.
	■ Check whether the TV remote control is in TV mode.
	■ Check whether it is Anynet+ exclusive remote control.
	■ Anynet+ doesn’t work at a certain condition. (Searching channels, Operating
	WISELINK, Plug & Play, etc.)
	■ When connecting or removing the HDMI 1.3 cable, please make sure to search
	devices again or restart your TV.
	■ Check if the Anynet+ Function of Anynet+ device is set on.
I want to start	■ Check if the Anynet+ device is properly connected to the TV and check if the
Anynet+.	Anynet+ (HDMI-CEC) is set to On in the Anynet+ Setup menu.
	■ Press the TV/DTV button on the TV remote control to switch to TV. Then press
	the TOOLS button to show the Anynet+ menu and select a menu you want.
I want to exit Anynet+.	■ Select View TV in Anynet+ menu.
	■ Press the SOURCE button on the TV remote control and select a device other
	than Anynet+ devices.
	■ Press any of P / and PRE-CHsuch to change to the TV mode. (Note that
	the channel button operates only when a tuner-embedded Anynet+ device is not
	connected.)
The Configuring	■ You cannot use the remote control when you are configuring Anynet+ or
Anynet+ connection	switching to a view mode.
message appears on	■ Use the remote control when the Anynet+ setting or switching to view mode is
the screen.	complete.
The Anynet+ device	You cannot use the play function when Plug & Play is in progress.
does not play.
The connected device	■ Check whether or not the device supports Anynet+ functions.
is not displayed.	■ Check whether or not the HDMI 1.3 cable is properly connected.
	■ Check whether Anynet+ (HDMI-CEC) is set to On in the Anynet+ setup menu.
	■ Search Anynet+ devices again.
	■ You can connect an Anynet+ device using the HDMI 1.3 cable only. Some HDMI
	cables may not support Anynet+ functions.
	■ If it is terminated by an abnormal situation such as disconnecting the HDMI 1.3
	cable or power cord or a power failure, please repeat the device scan.
The TV programme	Check whether the antenna jack on the recording device is properly connected.
cannot be recorded.
The TV sound is not
output through the	Connect the optical cable between TV and the receiver.
receiver.

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