Samsung K-26 user manual Troubleshooting, Issues Solutions and Explanations

Page 47

Troubleshooting

If you have any questions about the TV, first refer to this list. If none of these troubleshooting tips apply, please visit “www. samsung.com,” then click on Support, or contact the call centre listed on the back-cover of this manual.

Issues

Solutions and Explanations

 

Picture Quality

First of all, please perform the Picture Test and confirm that your TV is properly displaying test image.

 

(go to MENU - Support - Self Diagnosis - Picture Test) (p. 22)

 

If the test image is properly displayed, the poor picture may caused by the source or signal.

 

 

 

The TV image does not look as good as it

• If you have an analogue cable/set top box, upgrade to a digital set top box. Use HDMI or Component

did in the store.

cables to deliver HD (high definition) picture quality.

 

• Cable/Satellite subscribers: Try HD stations from the channel line up.

 

• Antenna connection: Try HD stations after performing Auto programme.

 

✎✎ Many HD channels are up scaled from SD(Standard Definition) contents.

 

• Adjust the Cable/Set top box video output resolution to 1080i or 720p.

 

• Make sure you are watching the TV at the minimum recommended distance based on the size and

 

definition of the signal.

 

 

 

The picture is distorted: macro block error,

• Compression of video contents may cause picture distortion especially in fast moving pictures such

small block, dots, pixelization

as sports and action movies.

 

• Low signal level or bad quality can cause picture distortion. This is not a TV issue.

 

• Mobile phones used close to the TV (cca up to 1m) may cause noise in picture on analog and digital TV.

 

 

 

Colour is wrong or missing.

• If you’re using a component connection, make sure the component cables are connected to the

 

correct jacks. Incorrect or loose connections may cause colour problems or a blank screen.

 

 

 

There is poor colour or brightness.

• Adjust the Picture options in the TV menu. (go to Picture mode / Colour / Brightness / Sharpness)

 

(p. 15)

 

• Adjust Energy Saving option in the TV menu. (go to MENU - Picture - Eco Solution -

 

Energy Saving) (p. 15)

 

• Try resetting the picture to view the default picture settings. (go to MENU - Picture - Picture Reset)

 

(p.17)

 

 

 

There is a dotted line on the edge of the

• If the picture size is set to Screen Fit, change it to 16:9 (p. 16).

screen.

• Change cable/set top box resolution.

 

 

 

The picture is black and white.

• If you are using an AV composite input, connect the video cable (yellow) to the Green jack of

 

component input 1 on the TV.

 

 

 

When changing channels, the picture

• If connected with a cable box, please try to reset the cable box. Reconnect the AC cord and wait until

freezes or is distorted or delayed.

the cable box reboots. It may take up to 20 minutes.

 

• Set the output resolution of the cable box to 1080i or 720p.

 

 

 

Sound Quality

First of all, please perform the Sound Test to confirm that your TV audio is properly operating.

 

(go to MENU - Support - Self Diagnosis - Sound Test) (p. 22)

 

If the audio is OK, the sound problem may caused by the source or signal.

 

 

 

There is no sound or the sound is too low

• Please check the volume the of external device connected to your TV.

at maximum volume.

 

 

 

 

 

The picture is good but there is no sound.

• Set the Speaker Select option to TV Speaker in the sound menu (p. 18).

 

• If you are using an external device, make sure the audio cables are connected to the correct audio

 

input jacks on the TV.

 

• If you are using an external device, check the device’s audio output option (ex. you may need to

 

change your cable box’s audio option to HDMI when you have a HDMI connected to your TV).

 

• If you are using a DVI to HDMI cable, a separate audio cable is required.

 

• If your TV has a headphone jack, make sure there is nothing plugged into it.

 

 

 

The speakers are making an inappropriate

• Check the cable connections. Make sure a video cable is not connected to an audio input.

noise.

• For antenna or cable connections, check the signal strength. Low signal level may cause sound

 

distortion.

 

 

 

No Picture, No Video

 

 

 

 

 

The TV won’t turn on.

• Make sure the AC power cord is securely plugged in to the wall outlet and the TV.

 

• Make sure the wall outlet is working.

 

• Try pressing the POWER button on the TV to make sure the problem is not the remote. If the TV turns

 

on, refer to “The remote control does not work” below.

 

 

 

The TV turns off automatically.

• Ensure the Sleep Timer is set to Off in the Setup menu (p. 19).

 

• If your PC is connected to the TV, check your PC power settings.

 

• Make sure the AC power cord is plugged in securely to the wall outlet and the TV.

 

• When watching TV from an antenna or cable connection, the TV will turn off after 10 ~ 15 minutes if

 

there is no signal.

 

 

 

 

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05 Other Information

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Contents BN68-02656J-00 Contact Samsung Worldwide10 cm EnglishContents Yy Scart Adapter Yy Component Adapter AccessoriesYy Holder-Wire stand Yy Power Cord Clamp Yy Blanking Bracket Yy Holder-Ring 4EAProduct colour and shape may vary depending on the model Buttons on the remote controlPower Indicator Speakers Remote control sensor Viewing the Control PanelTurns the TV on and off Viewing the Remote ControlTurns the remote control light on or Off. When on, the buttons becomePlug & Play Initial Setup Connecting to an AntennaConnections Connecting to an AV DeviceDigital Audio OUT Optical Connecting to an Audio DeviceUse to select TV or an external input Source ListEdit Name Changing the Input SourcePlanning Your Viewing How to Navigate MenusUsing the Info button Now & Next guide GuideChannel set as a Favourite Using Scheduled ViewChannel Manager Channel Status Display Icons OperationsChannel List My ChannelsCountry Auto StoreFine Tune Cable Search OptionChannel List Transfer ScheduledMode Eco SolutionAdvanced Settings Size Your cable box/satellite receiver Not available in PC, Component or Hdmi mode EnglishPicture Options Picture OptionsChanging the Preset Sound Mode Picture Reset OK / CancelAuto Adjustment t Setting up the TV with Your PCAudio Description Auto Volume Off / Normal / NightAdditional Setting EqualizerTime Sound Reset OK / CancelLanguage Digital Text Disable / EnableNetwork Network Type / Network Setup / Network Test SecurityPicture In Picture PIP GeneralCommon Interface PIP tContact Samsung Software UpgradeSelf Diagnosis HD Connection Guide+/+ Connecting to a PCUsing an HDMI/DVI Cable / a D-sub Cable ModeModem Cable LAN Cable Connecting to a Wired NetworkNetwork Connection Modem Port on the WallNetwork Type Wired Network Setup Network Test Network Setup AutoNetwork Setup Manual Network SetupTV Rear Panel Connecting to a Wireless NetworkWireless IP Sharer Avoid interference between the adapter and tuner Network Setup PBC WPSDelete Network Setup Ad-HocSecurity Key Entered ~9 Number Advanced Features English Your PC Connecting a USB DeviceConnecting to the PC through network Media PlayPage But you cannot play the Game itself VideosScreen Display Mkv Yy Supported Video FormatsMbps 1920x1080Menu. An over-modulated MP3 file MusicPhotos Regardless of year Playing the Multiple FilesMedia Play Additional Function Settings Device TV Rear Panel Optical Cable Hdmi Cable Anynet+Home Theatre Anynet+ Recording Setting Up Anynet+Switching between Anynet+ Devices Listening through a Receiver Troubleshooting for Anynet+About AllShare SetupSetting Up AllShare Message / Media / ScreenShareMy Mobile SetupAnalogue Channel Teletext Feature Assembling the Cables Blanking Bracket Installing the Wall Mount23~29 InchesQuantity 19~22K icon To lock the product, follow these steps To Avoid the TV from FallingAnti-theft Kensington Lock Securing the TV to the wallIssues Solutions and Explanations TroubleshootingSetup → ENTEREp Make sure your connected devices are powered onContents Volume Mode Not Supported messageLicence Specifications DivX VOD Sub Dynamic Dynamic Contrast Edit Name Connecting to a PCFilm Mode Fine Tune Flesh Tone Frequency IndexRisk of Electric Shock do not Open Wiring the Mains Power Supply Plug UK Only
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