Samsung BN68-02541A-04 On, refer to Remote control does not work below, There is no signal

Page 56

Other Information

Issues

Solutions and Explanations

No Picture, No Video

The TV won’t turn on.

• Make sure the AC power cord is securely plugged in to the wall outlet and the TV.

 

• Make sure the wall outlet is working.

 

• Try pressing the POWER button on the TV to make sure the problem is not the remote. If the TV turns

 

on, refer to “Remote control does not work” below.

 

 

The TV turns off automatically.

• Ensure the Sleep Timer is set to Off in the Setup menu (p. 21).

 

• If your PC is connected to the TV, check your PC power settings.

 

• Make sure the AC power cord is plugged in securely to the wall outlet and the TV.

 

• When watching TV from an antenna or cable connection, the TV will turn off after 10 - 15 minutes if

 

there is no signal.

 

 

There is no picture/video.

• Check cable connections (remove and reconnect all cables connected to the TV and external

 

devices).

 

• Set your external device’s (Cable/Sat Box, DVD, Blu-ray etc) video outputs to match the connections

 

to the TV input. For example, if an external device’s output is HDMI, it should be connected to an

 

HDMI input on the TV.

 

• Make sure your connected devices are powered on.

 

• Be sure to select the TV’s correct source by pressing the SOURCE button on the remote control.

 

• Reboot the connected device by reconnecting the device’s power cable.

 

 

RF(Cable/Antenna) Connection

 

 

 

The TV is not receiving all channels.

• Make sure the coaxial cable is connected securely.

 

• Please try Auto Program to add available channels to the channel list. Go to MENU - Channel -

 

Auto Program then select Auto and make sure the correct Cable TV signal type is set in the menu.

 

There are 3 options (STD, HRC and IRC) (p. 14).

 

• Verify the Antenna is positioned correctly.

 

 

No Caption on digital channels.

• Check Caption Setup menu. Try changing Caption Mode Service1 to CC1 (p. 23).

 

• Some channels may not have caption data.

 

 

The picture is distorted: macro block error,

• Compression of video contents may cause picture distortion, especially with fast moving pictures

small block, dots, pixelization.

such as sports and action movies.

 

• A low signal can cause picture distortion. This is not a TV problem.

 

 

PC Connection

 

 

 

A “Mode Not Supported” message

• Set your PC’s output resolution so it matches the resolutions supported by the TV (p. 12).

appears.

 

 

 

“PC” is always shown on the source list,

• This is normal; “PC” is always shown on the source list, regardless of whether a PC is connected.

even if a PC is not connected.

 

 

 

The video is OK but there is no audio.

• If you are using an HDMI connection, check the audio output setting on your PC.

 

 

Network Connection

 

 

 

The wireless network connection failed.

• The Samsung Wireless USB dongle is required to use a wireless network.

 

• Make sure the Network Connection is set to Wireless (p. 28).

 

• Make sure the TV is connected to a wireless IP sharer (router).

 

 

Software Upgrade over the network fails.

• Try network test in Setup menu (p. 23).

 

• If you have latest SW version, SW upgrade will not proceed.

 

 

Others

 

 

 

Purple/green rolling horizontal bars and

• Remove the left and right audio connections from the set-top-box. If the buzzing stops, this indicates

buzzing noise from the TV speakers with

that the set-top-box has a grounding issue. Replace the Component video cables with an HDMI

Component cable connection.

connection.

 

 

The picture won’t display in full screen.

• HD channels will have black bars on either side of the screen when displaying up scaled SD (4:3)

 

contents.

 

• Black bars on the Top & Bottom will be shown on movies that have aspect ratios different from your

 

TV.

 

• Adjust the picture size options on your external device or TV to full screen.

 

 

The remote control does not work.

• Replace the remote control batteries with the poles (+/–) in the right direction.

 

• Clean the sensor’s transmission window on the remote.

 

• Try pointing the remote directly at the TV from 5~6 feet away.

 

 

The cable/set top box remote control

• Program the Cable/Set remote control to operate the TV. Refer to the Cable/Set user manual for the

doesn’t turn the TV on or off, or adjust the

SAMSUNG TV code.

volume.

 

 

 

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Contents Samsung Electronics Canada Inc., Customer Service Contact Samsung WorldwideSecuring the Installation Space Installation with a standInstallation with a wall-mount Still image warningContents List of Features AccessoriesCleaning Cloth BN63-01798B Input Cables Sold SeparatelyFollow the steps below to connect the TV to the stand Install the StandSee separate guide for installing the stand Stand 1EA Buttons on the remote control Power Indicator Speakers Remote control sensorViewing the Control Panel Product color and shape may vary depending on the modelViewing the Remote Control StartedTurns the TV on and off Brings up the OSDConnecting to an Antenna Plug & Play Initial SetupPower Input Press the or button, then press the ENTEREbuttonConnecting to an AV Device ConnectionsDevice Connecting to an Audio Device Digital Audio OUT OpticalConnecting to a PC Using an HDMI/DVI Cable or a D-sub CableMode Resolution Horizontal Frequency Vertical Frequency Sync PolarityHow to Navigate Menus Source ListEdit Name Changing the Input SourceChannel List Add to Favorite / Delete from FavoriteAntenna Air / Cable t Auto ProgramOther Features Clear Scrambled ChannelProgrammed Editing ChannelsFine Tune Mode tEco Solution Advanced Settings Advanced SettingsOO MENUm→ Picture → Advanced Settings → Changing the Picture OptionsPicture Options Picture OptionsPicture Reset OK / Cancel Auto Adjustment tScreen SRS TheaterSound tAuto Volume Off / Normal / Night Sound Reset OK / CancelSRS TruSurround HD Off / On t SRS TruDialog Off / OnUsing the Sleep Timer Setting the On/Off TimerTimer SecurityControl what your children are watching Not be suitable for children under the ageSexually Suggestive Dialog Sub-ratings D, L, S, V work similarly. SoOO MENUm→ Setup → Entere Caption feature doesn’t work in Component, Hdmi or PC modesMenu Language CaptionWireless Remote Control Off / On GeneralPIP t Legal NoticeSoftware Upgrade Software UpgradeSelf Diagnosis HD Connection GuideConnecting to a Wired Network Network ConnectionModem Port on the Wall LAN Port on the WallNetwork Setup Auto Network Setup ManualNetwork Setup Network Type Wired Network Setup Network TestConnecting to a Wireless Network WallNetwork Setup Samsung Auto Configuration Boot upDelete Network Setup PBC WPSSecurity Key Entered ~9 Number Network Setup Ad-Hoc Advanced Features EnglishSWL Samsung Wireless Link SWL connectTo connect Disappears automaticallyMENUm → Application → Content USB Mass Storage Class MSC deviceView → Media Play → Entere Turn on your TVAdvanced Features Features Sorting standard is different depending on the contentsVideos Screen DisplayYy Supported Video Formats Mbps1920x1080 Supported Lossless audioMusic List section using the Green button PhotosPlaying Multiple Files Media Play Additional FunctionsSettings Same file name as the video AudioHome Theater Device Anynet+Anynet+ Recording Setting Up Anynet+Switching between Anynet+ Devices Troubleshooting for Anynet+ Listening through a ReceiverInternet@TV Features Screen DisplayGetting Started with Internet@TV Setting up Internet@TV LoginDefault password set is Create Create an account and link it with desiredHow to create Internet@TV ID Using the Internet@TV service Samsung AppsSidebar Mode YahooWidget to My Profile Profile WidgetWidget Gallery Check with the service provider Troubleshooting for Internet@TVProblem Possible Solution Setup Setting Up AllShareMessage / Media / ScreenShare About AllShareMy Mobile Installing the Wall Mount Blanking BracketAssembling the Cables Anti-theft Kensington LockSecuring the TV to the Wall TV-Holder Kit Sold SeparatelyTV-Holder BN96-15753A 32 ~ 40 inch TVs 46 ~ 55 inch TVsOther Information English TroubleshootingIssues Solutions and Explanations On, refer to Remote control does not work below There is no signalMake sure your connected devices are powered on Make sure the Network Connection is set to Wireless pStorage and Maintenance Degree connectorsCaption must be activated on the external device p Every time the TV is turned offLicense Specifications Dimensions AllShare Amplify Antenna Anynet+ Film Mode Fine Tune Flesh Tone FrequencyIndex This page is intentionally Left blank

BN68-02541A-04, LC650-ZA specifications

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