Samsung BN68-02924A-02 On, refer to ‘Remote control does not work’ below, There is no signal

Page 54

Other Information

Issues

Solutions and Explanations

No Picture, No Video

The TV won’t turn on.

• Make sure the AC power cord is securely plugged in to the wall outlet and the TV.

 

• Make sure the wall outlet is working.

 

• Try pressing the POWER button on the TV to make sure the problem is not the remote. If the TV turns

 

on, refer to ‘Remote control does not work’ below.

 

 

The TV turns off automatically.

• Ensure the Sleep Timer is set to Off in the Setup menu (p. 19).

 

• If your PC is connected to the TV, check your PC power settings.

 

• Make sure the AC power cord is plugged in securely to the wall outlet and the TV.

 

• When watching TV from an antenna or cable connection, the TV will turn off after 10 - 15 minutes if

 

there is no signal.

 

 

There is no picture/video.

• Check cable connections (remove and reconnect all cables connected to the TV and external

 

devices).

 

• Set your external devices’ (Cable/Sat Box, DVD, Blu-ray etc) video outputs to match the connections

 

to the TV input. For example, if an external device’s output is : HDMI, TV’s input : HDMI

 

• Make sure your connected devices are powered on.

 

• Be sure to select the TV’s correct source by pressing the SOURCE button on the remote control.

 

• Reboot the connected device by reconnecting the device’s power cable.

 

 

RF(Cable/Antenna) Connection

 

 

 

The TV is not receiving all channels.

• Make sure the coaxial cable is connected securely.

 

• Please try Auto Program to add available channels to the channel list. Go to MENU - Channel -

 

Auto Program then select Auto and make sure the correct Cable TV signal type is set in the menu.

 

There are 3 options (STD, HRC and IRC) (p. 13)

 

• Verify the Antenna is positioned correctly.

 

 

No Caption on digital channels.

• Check Caption Setup menu. Try changing Caption Mode Service1 to CC1 (p. 22).

 

• Some channels may not have caption data.

 

 

The picture is distorted: macroblock error,

• Compression of video contents may cause picture distortion, especially with fast moving pictures

small block, dots, pixelization.

such as sports and action movies.

 

• A low signal can cause picture distortion. This is not a TV problem.

 

 

PC Connection

 

 

 

A “Mode Not Supported” message

• Set your PC’s output resolution so they match the resolutions supported by the TV (p. 11).

appears.

 

 

 

“PC” is always shown on the source list,

• This is normal; “PC” is always shown on the source list, regardless of whether a PC is connected.

even if a PC is not connected.

 

 

 

The video is OK but there is no audio.

• If you are using an HDMI connection, check the audio output setting on your PC.

 

 

Network Connection

 

 

 

The wireless network connection failed.

• The Samsung Wireless USB dongle is required to use a wireless network.

 

• Make sure the Network Connection is set to Wireless (p. 27).

 

• Make sure the TV is connected to a wireless IP sharer (router).

 

 

Software Upgrade over the network fails.

• Try network test in Setup menu (p. 22).

 

• If you have latest SW version, SW upgrade will not proceed.

 

 

Others

 

 

 

Purple/green rolling horizontal bars and

• Remove the left and right audio connections from the set-top-box. If the buzzing stops, this indicates

buzzing noise from the TV speakers with

that the set-top-box has a grounding issue. Replace the Component video cables with an HDMI

Component cable connection.

connection.

 

 

The picture won’t display in full screen.

• HD channels will have black bars on either side of the screen when displaying upscaled SD (4:3)

 

contents.

 

• Black bars on the top and bottom will appear during movies that have aspect ratios different from

 

your TV.

 

• Adjust the picture size options on your external device or TV to full screen.

 

 

The remote control does not work.

• Replace the remote control batteries with the poles (+/–) in the right direction.

 

• Clean the sensor’s transmission window on the remote.

 

• Try pointing the remote directly at the TV from 5~6 feet away.

 

 

The cable/set top box remote control

• Program the Cable/Set remote control to operate the TV. Refer to the Cable/Set user manual for the

doesn’t turn the TV on or off, or adjust the

SAMSUNG TV code.

volume.

 

 

 

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Contents Samsung Electronics Canada Inc., Customer Service Samsung Electronics America, Inc ChallengerInstallation with a wall-mount Securing the Installation SpaceInstallation with a stand Still image warningContents Cleaning Cloth BN63-01798B List of FeaturesAccessories Component Composite AV Coaxial RFStand 1EA Guide Stand 1EA Install the StandSee separate guide for installing the stand Follow the steps below to connect the TV to the standRemote control sensor / Power Indicator Speakers Buttons on the remote controlPPower Turns the TV on or off Standby mode Viewing the Control PanelViewing the Remote Control StartedPower Input Connecting to an AntennaPlug & Play Initial Setup Press the or button, then press the ENTEREbutton. SelectConnecting to an AV Device ConnectionsConnecting to an Audio Device Digital Audio OUT OpticalMode Resolution Horizontal Frequency Vertical Frequency Connecting to a PCUsing an HDMI/DVI Cable or a D-sub Cable Sync PolarityEdit Name How to Navigate MenusSource List Changing the Input SourceAntenna Air / Cable t Channel ListAdd to Favorite / Delete from Favorite Auto ProgramProgrammed Other FeaturesClear Scrambled Channel Editing ChannelsAdvanced Settings Mode tEco Solution Fine TuneOff Turns the Expert Pattern function off Picture OptionsPicture Options OO MENUm→ Picture → Picture Options →Picture Reset OK / Cancel Auto Adjustment tSetting up the TV with Your PC SRS TruSurround HD Off / On t ScreenEqualizer SRS TruDialog Off / OnMulti-Track Sound MTS t Auto Volume Off / Normal / NightSound Reset OK / Cancel Speaker Select External Speaker / TV SpeakerSecurity Setting the On / Off TimerTimer Locking ProgramsMenu Language CaptionWireless Remote Control Off / On GeneralSelf Diagnosis PIP tLegal Notice Picture In Picture PIPBy Online Upgrade the software using the Internet Software UpgradeSoftware Upgrade HD Connection GuideModem Port on the Wall Connecting to a Wired NetworkNetwork Connection LAN Port on the WallNetwork Setup Network Setup AutoNetwork Setup Manual Network Type Wired Network Setup Network TestConnecting to a Wireless Network WallNetwork Setup Samsung Auto Configuration Then press the ENTEREbutton. Press the or Network Setup PBC WPSHow to set up automatically Displays a list of the available networksNetwork Setup Ad-Hoc SWL connect SWL Samsung Wireless LinkAdvanced Features English To connectConnecting a USB Device Connecting to your PC through a networkMedia Play Page Screen Display Sorting standard is different depending on the contentsVideos Name File extension FormatYy Supported Video Formats Music Playing Multiple Files List section using the Green buttonPhotos Media Play Additional FunctionsSettings Same file name as the video AudioAnynet+ What is Anynet+? t AdvancedTo connect to a Samsung Home Theater Features Home Theater Anynet+Setting Up Anynet+ Switching between Anynet+ DevicesRecording Troubleshooting for Anynet+ Listening through a ReceiverGetting Started with Internet@TV Internet@TVSetting up Internet@TV LoginHow to create Internet@TV ID Using the Internet@TV service Samsung AppsGame Displays various games such as sudoku and chess Troubleshooting for Internet@TV Problem Possible SolutionCheck with the service provider Message / Media / ScreenShare SetupSetting Up AllShare About AllShareMy Mobile Call to another person, or send to SMSOther Information Assembling the CablesInstalling the Wall Mount Blanking BracketAnti-theft Kensington Lock To Avoid the TV from Falling Securing the TV to the WallXx Untie the string before moving the TV Troubleshooting Issues Solutions and ExplanationsOther Information English Make sure your connected devices are powered on On, refer to ‘Remote control does not work’ belowThere is no signal Make sure the Network Connection is set to Wireless pEvery time the TV is turned off Degree connectorsCaption must be activated on the external device p This is part of the product’s design and is not a defectLicense Specifications Dimensions Favorite Channel Film Mode Fine Tune Flesh Tone Frequency IndexAllShare Amplify Antenna Anynet+ This page is intentionally Left blank

UN55C6900, UN46C6900, BN68-02924A-02 specifications

The Samsung UN46C6900 and UN55C6900 are prominent members of Samsung's C6900 series, known for their sleek design, impressive picture quality, and user-friendly features. Released as part of the brand's advanced lineup, these LED HDTVs have earned accolades for their combination of performance and technology.

One of the standout features of the UN46C6900 and UN55C6900 is the use of Samsung’s LED technology, which enhances the brightness, contrast, and overall fidelity of the picture. This series employs a backlighting method that allows for deeper blacks and more vibrant colors, bringing a lifelike quality to the viewing experience. The ultra-slim profile of these models adds a touch of modern elegance to any room.

Both televisions come equipped with Samsung's 240Hz Motion Plus technology, designed to reduce motion blur during fast-paced action scenes, an essential feature for sports enthusiasts and action movie fans. This advanced processing technique ensures smooth playback, allowing viewers to enjoy their favorite content without distraction.

Connectivity is another key characteristic of the C6900 series. The UN46C6900 and UN55C6900 include multiple HDMI ports, providing users the flexibility to connect various devices, such as Blu-ray players, gaming consoles, and sound systems. Additionally, these models support USB connectivity, enabling easy access to multimedia content from external drives.

Smart TV capabilities are integral to the C6900 series, offering access to streaming services like Netflix, YouTube, and Hulu. This seamless integration allows users to enjoy a vast library of content at their convenience, enhancing the television’s functionality beyond traditional broadcasting.

The UN46C6900 and UN55C6900 also feature Samsung's AllShare technology, which enables users to share content from their compatible mobile devices and computers directly to their TV. This feature highlights the increasing importance of cross-device connectivity in modern entertainment systems.

In terms of audio, these models are equipped with Dolby Digital Plus sound technology, delivering crisp and clear audio that complements the stunning visuals.

Overall, the Samsung UN46C6900 and UN55C6900 represent a harmonious blend of cutting-edge technology, aesthetic appeal, and user-centric features, making them strong contenders in the competitive world of HDTVs. Whether for movies, gaming, or everyday viewing, these televisions offer a versatile and high-quality option for any home entertainment setup.
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