Other Information
Issues | Solutions and Explanations |
No Picture, No Video |
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The TV will not turn on. | • Make sure the AC power cord is securely plugged in to the wall outlet and the TV. |
| • Make sure the wall outlet is working. |
| • Try pressing the POWER button on the TV to make sure the problem is not the remote. |
| If the TV turns on, refer to ‘Remote control does not work’ below. |
The TV turns off automatically. | • Ensure the Sleep Timer is set to Off in the Setup menu. (P. 18) |
| • If your PC is connected to the TV, check your PC power settings. |
| • Make sure the AC power cord is plugged in securely to the wall outlet and the TV. |
| • When watching TV from an antenna or cable connection, the TV will turn off after 10 - 15 |
| minutes if there is no signal. |
There is no picture/video. | • Check cable connections. (remove and reconnect all cables connected to the TV and external |
| devices). |
| • Set your external device’s (Cable/Sat Box, DVD, |
| connections to the TV input. For example, if an external device’s output is HDMI, it should be |
| connected to an HDMI input on the TV. |
| • Make sure your connected devices are powered on. |
| • Be sure to select the TV’s correct source by pressing the SOURCE button on the remote |
| control. |
| • Reboot the connected device by reconnecting the device’s power cable. |
RF(Cable/Antenna) Connection |
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The TV is not receiving all channels. | • Make sure the coaxial cable is connected securely. |
| • Please try Auto Program to add available channels to the channel list. |
| go to MENU - Channel - Auto Program then select Auto and make sure correct Cable TV |
| signal type is set in the menu. There are 3 options. (STD, HRC and IRC) (P. 12) |
| • Verify the Antenna is positioned correctly. |
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No Caption on digital channels. | • Check Caption Setup menu. Try changing Caption Mode Service 1 to CC1. (P. 20) |
| • Some channels may not have caption data. |
The picture is distorted: macroblock, | • Compression of video contents may cause picture distortion. especially on fast moving pictures |
error, small block, dots, pixelization. | such as sports and action movies. |
| • A low signal can cause picture distortion. This is not a TV problem. |
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PC Connection |
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A “Mode Not Supported” message | • Set your PC’s output resolution so it matches the resolutions supported by the TV. |
appears. |
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“PC” is always shown on the source list, | • This is normal; “PC” is always shown on the source list, regardless of whether a PC is |
even if a PC is not connected. | connected. |
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The video is OK but there is no audio. | • If you are using a HDMI connection, check the audio output setting on your PC. |
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Network Connection |
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The wireless network connection failed. | • Samsung Wireless USB dongle is required to use a wireless network. |
| • Make sure the Network Connection is set to Wireless. (P. 26) |
| • Make sure the TV is connected to a wireless IP sharer (Router). |
Software Upgrade over the network fails. | • Try network test in Setup menu. (P. 25, 27) |
| • If you have latest SW version, SW upgrade will not proceed. |
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Others |
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Purple/green rolling horizontal bars and | • Remove the left and right audio connections from the |
buzzing noise from the TV speakers | indicates that the |
with Component cable connection. | an HDMI connection. |
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The picture will not display in full screen. | • HD channels will have black bars on either side of the screen when displaying upscaled SD (4:3) |
| contents. |
| • Black bars on Top & Bottom will be shown on movies that have aspect ratios different from |
| your TV. |
| • Adjust picture size option on your external device or TV to full screen. |
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The remote control does not work. | • Replace the remote control batteries with correct polarity |
| • Clean the transmission window located on the top of the remote. |
| • Try pointing the remote directly at the TV from 5~6 feet away. |
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