Samsung UN60ES7500, UN75ES9000XZA There is no sound or the sound is too low at maximum volume

Page 618

Sound (Troubleshooting)

First, perform the Sound Test to determine if your TV audio is operating properly. (Go to Support → Self Diagnosis → Sound Test).

If the audio is OK, the sound problem may be caused by the source or signal.

There is no sound or the sound is too low at maximum volume.

Please check the volume of the device (Cable/Sat Box, DVD, Blu-ray etc.)

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Contents Manual Contents Advanced Features Other Information Channel → Channel Added Ch Favorites 1 FavoritesRecently Viewed Air / Cable Using the colored and function buttons with the ChannelMostly Viewed NNAppears only if your TV storedNNAppears only if your TV stored both Air and Cable Both Air and CableReturn Delete` Information Select / Deselect Select or deselect a channel ToolsAdd / Delete To delete a channel in Channel, follow these stepsMark appears to the left Channel To add a channel in Channel, follow these steps Open the Tools menu using your Edit Favorites To set channels as favorites, follow these steps NNYou can select more than one channelSelect the Edit Favorites. The Edit Favorites screen appears TV displays the symbol next to the channel, indicating it Is a favorite Change FavGo To Change order CopyReturn to the previous menu Open the Tools menu using your Rename Channel Select All / Deselect All Display Icons Used in the Channel screensSchedule Manager → Schedule Manager To use the Schedule Viewing, follow these steps Channel NNYou can only select memorized channelsNNThe c mark indicates a day you’ ve selected Start TimeOpen the Tools menu using your remote Can change or cancel the Schedule Viewing Cancel Schedule Cancel Schedule ViewingNNIf you press the Info button for Or select Info for Edit Schedule Change the Schedule Viewing Channel ListNNThe TV displays favorite groups Details of the selected program Only if you have added favorites using Edit FavoritesNNIf you press the Info button for AntennaLr CH Mode / Channel Program View / Channel ViewWatch / Information Display Icons Used in the Channel List screens Page Then select the Cancel Schedule NNSelecting the signal source using Antenna Menu → Channel → AntennaAuto Program Menu → Channel → Auto Program To start the Auto Program, follow these steps NNIf you selected the Air only, the Auto Program starts NNMost cable systems use STD StandardPage NNThis function is only available in Cable mode How to Stop the Clear Scrambled ChannelClear Scrambled Channel Menu → Channel → Clear Scrambled Function Page Crosstalk Noise Reduction Menu → Channel → Crosstalk Noise Page Picture Mode Menu → Picture → Picture Mode DynamicStandard EntertainPage Adjusting Picture Settings Brightness Menu → Picture → Brightness Sharpness Menu → Picture → SharpnessColor Menu → Picture → Color Tint G/R Menu → Picture → Tint G/RTo adjust picture quality, follow these steps NNWhen you make change to optionPage Changing the Picture Size Highly recommend you use your TVs 169 mode most of the time NNAvailable with HD 1080i / 720p signals in 169 mode Page Position Zoom1, Zoom2, Wide Fit, or Screen Fit Zoom1, Zoom2 NNTo reset the picture position, select ResetPicture Sizes available by Input Source Smart ViewFit, 43, Screen Fit Wide Fit, 43, Screen Fit, Smart ViewPage Changing the Picture Options Dynamic Contrast RGB Only ModeMake changes to White Balance and Gamma Black ToneColor Space White Balance10p White Balance Page Expert Pattern Page XvYCC Motion Lighting Enhance picture depth by adjusting NNAvailable only when Picture Mode is set to Movie Color Tone Digital Noise FilterPage NNAvailable only in Hdmi mode. Film Mode Hdmi Black LevelNNAvailable in TV, AV, Component 480i / 1080i and Hdmi Auto Motion Plus for LED TVPage NNIf the Auto Motion Plus is set LED Motion Plus for LED TV Controls the LED backlight to maximize picture clarity Reset Picture Menu → Picture → Reset Picture Using Your TV as a Computer PC Display Page Page Otherwise, just click OK and exit Dialog box Sound Mode Menu → Sound → Sound Mode Movie NNAvailable only when the Sound Mode is set to Standard Virtual SurroundDialog Clarity EqualizerReset Resets the equalizer to its default NNAvailable only when watching 3D image 3D Audio Menu → Sound → 3D AudioPreferred Language Multi-Track SoundPage Menu → Sound → Spdif Output Audio FormatAudio Delay Speaker SettingsMenu → Sound → Speaker Settings Speaker Select NNWhen the Speaker Select is set toPage Auto Volume Reset Sound Menu → Sound → Reset Sound Wired Network Connection Page Page Page Page Wireless Network Connection You use Static IP addressesPage WPAPSK, WPA2PSK Encryption Type WEP, TKIP, AES Page Plug & Access WpspbcAutomatic Wired Network Setup Supports Dhcp Page Manual Wired Network Setup Page Page Page Server Network Status Menu → Network → Network StatusWhen the wired network connection failed No network cable foundConnected to your local network, but Cannot connect to the Internet Setting up the Wireless Network Network Settings Page Page If the Enter security key screen Page Page Manual Wireless Network Setup Page Page Page Page Page When done, go to the Subnet Mask Page Service Provider. message appears Wpspbc Network SetupGo to Network Settings screen. Network → Network Settings Page Plug & Access Network Setup Methods Page Page Place the wireless router in a desired location When the wireless network connection Failed Unable to connect to wireless routerIP auto setting failed Contact your Internet Service Provider For more information Device should be supported by the Wi-Fi Direct To connect your mobile device withYour TV using Wi-Fi Direct, follow these steps Go to Wi-Fi Direct screen NetworkSoft AP Menu → Network → Soft AP Soft AP Security keyAllShare Settings Device Name Menu → Network → Device Name NNA keyboard appears on the screenPage NNThe time you set will appear when you Time Menu → System → TimeClock To set the clock, follow these steps Go to Clock screen System → Time → ClockŒŒ If you selected Manual NNAvailable only when Clock Mode is set to Manual Sleep TimerOn Timer NNYou must set the clock before you can use the On Timer NNThe c mark indicates days you’ve selected Page Automatically Page Off Timer NNYou must set the clock before you can use the Off Timer Security Menu → System → Security Program Rating LockPage Set is NNTo block certain content, select an Page Page Page Canadian English Rating You can Block TV programs based on their Anglophone Canadian ratings Page Canadian French Rating You can block TV programs based on their French Canadian ratings Page Downloadable U.S. Rating Parental NNThe Downloadable U.S. Rating menu Page Page Change PIN How to watch a restricted program or movie If you forget the PIN code, pressPage Eco Solution Menu → System → Eco Solution Energy Saving Eco Sensor No Signal Power Off NNDisabled when an attached PC is in power saving mode Auto Power OffPIP Menu → System → PIPSelect the channel for the sub-picture screen Size NNIn Double à, Œ mode, you cannot select PositionSound Select Page Main picture Component, Hdmi Sub picture TV Keyboard Settings Select Keyboard Page Page Page Using the TVs menu with a mouse Page Printer Settings Menu → System → Device Manager → Automatically Adding a Printer NNOnly network printers connected to the same network arePage Printer manually Manually Adding a PrinterPage Setting a Printer as the Default Printer in the Printer List Default printer from the printer list Printing a Photo AllShare Play Select the print options Supported Image Formats Com SoundShare Settings Menu → System → Device Manager → Add New Device Samsung Audio Device ListSupported Samsung Audio Device models Caption Menu Language Menu → System → Menu LanguageSelect the Menu Language Menu → System → CaptionCaption Mode Default / CC1 CC4 / Text1 Text4Page Works with digital channels Page Page Opacity to their default Screen Burn Protection for PDP TV Pixel Shift Auto Protection Time Scrolling Side Gray Available Pixel Shift settings and optimum settings HorizontalVertical Page Screen Fit mode Auto Protection Time Page NNPress any button to cancel this feature Auto Protection Time for LED TVMenu → System → General Game Mode Page BD Wise Menu Transparency Sound FeedbackBoot Logo Panel LockLight Effect Anynet+ HDMI-CEC Menu → System → Anynet+ HDMI-CECDivX Video On Demand Menu → System → DivX Video On Demand Page Manual Menu → Support → e-Manual Self DiagnosisMenu → Support → Self Diagnosis Picture Test Sound Test Page Signal Information Reset To reset your TV to default setting, follow these stepsSettings will return to factory defaults. appears Troubleshooting By USB Online Alternative Software Standby Mode Upgrade NNBe careful not to turn off the powerBy USB To upgrade the By USB, follow these steps Online function lets you download To upgrade using the Online, follow these steps Page Alternative Software To upgrade using Alternative Software, follow these steps Standby Mode Upgrade You can set the Standby Mode Upgrade Select Alternative SoftwarePage To set Standby Mode Upgrade, follow these steps Select the Standby Mode UpgradePage Remote Management Menu → Support → Remote Management Page Menu → Picture → 3D Information for 3D Pictures Page Page 3D Mode Page 3D Effect for LED TV Page 3D Perspective Depth3D Auto View for LED TV Support resolution 169 only 3D Optimize for LED TVHdmi ComponentDTV How to watch the 3D images Read These Notes Before Using the 3D Function Page Page Page Smart Hub Menu → Support → Smart Hub NNYou can also start this function byPressing the button on the remote control Page Page An USB or Bluetooth Mouse To start Smart Hub for the first time, follow these steps NNSome applications are available only in certain countries General Disclaimer screen appears. Select AgreeNNScreens can take a few seconds to appear Page Using the Numeric Keypad Method 1 Using the keypad of ABCType Method 2 Using the Keypad of XT9 Type Page Using the Qwerty Keypad Using the colored and function buttonsWith the Qwerty Keypad Delete AllNumeric / Qwerty Settings EnterNNAvailable only when the keypad screen is icon mode NextCreating an Account To create an account, follow these steps Select Password. The Password screen and a keypad appear When done, select OK Page Page Page Login / Logout To log in to your Samsung account, follow these stepsNNIf you want to input the Samsung Page Select Password. The Password window and a keypad appears ManualPage WallPaper Account ManagerNNAvailable only when you logged in the Smart Hub Using the Tools menu with Smart HubMove To use the Move function, follow these stepsMove to Folder To use the Move to Folder function, follow these steps Select the Move to Folder. The Move to Folder window opensNNAlso, if you select an application in a To access an application in a Folder Folder, the application can be moved to the Smart Hub screenTo use the Delete function, follow these steps New FolderTo use the New Folder function, follow these steps Rename Folder To use the Rename Folder function, follow these stepsLock To use the Lock function, follow these steps Unlock To use the Unlock function, follow these stepsInformation NNDepending on the applicationApp Update Configuring the Smart Hub with SettingsTo access the Settings menu, and then Select a menu item, follow these steps Page Without entering your account name or password Page Page NNWhen you log in to your Samsung Page Page Reset To use the Reset function, follow these steps NNThe default password set is 0-0 About Smart Hub Page Using the Samsung Apps → Samsung Apps Filter by Price View Mode SortNNYou can sort all categories except Most Popular Πµ Scroll Whats NewMost Popular VideosGames Sports LifestyleEducation My AccountHelp To search an application in Samsung Apps, follow these stepsSearch Samsung Apps. The Search window appears Keyword before Search → Search Using the Search function by category Your VideoMost Searched Top ApplicationUsing the colored and function buttons with the Search Search HistoryRefresh Return Select General Settings To customize a search scope you want, follow these stepsPage Your Video → Your Video Using the Your Video Family Story → Family Story Create Group Invite Members Join GroupTo create a family group, follow these steps Select Create Group. The Create Group screen appearsEnter a Group Name, Your Name Your Phone Number using your remote NNIf you want to invite members toTo invite members to your Family Story, follow these steps Select Select to enter Name.. The keypad screen appears Remote. When done, select Done Page Page Page Fitness → Fitness NNTo use the Fitness, you should beRead these note before exercising NNPlease do a warm-up or stretchCreate Your Profile NNTo go to next step, move to rightSide using your remote Page Exercise Using the Fitness with categoriesFitness ProgressBrowse all Kids → Kids Using the Kids with categories PlaygroundSticker Book Your kids can receive the sticker through these methodsCreating a Sticker Book Page Browse All Apps screen To use the Browse All, follow these stepsParents My ChoicePlayground. The Playground displays the added contents only Present Stickers Selected sticker will be presented to your kids Set Alarm Viewing HistoryTo set the watching time, follow these steps Social TV → Social TV Page Using the Social TV Using the colored and function buttons with Social TV Change depending on the service. Change View Change the viewExit Close the Social TV Web Browser → Web Browser Using the colored and function buttons with the Web Browser Control PanelLink Browsing / Pointer Browsing Tools Page NNAvailable only when cursor is set to Pointer Browsing Πµ Scroll up/downLink Browsing Exit Back ForwardRefresh / Stop HomeZoom Fit to screen Bookmarks Using the Tools menu with Bookmarks Delete All Export bookmarks HistoryURL Field Windows List Using the Tools menu with Windows List Open new windowClose all windows Search To search the web by word input, follow these stepsSelect Please enter a keyword.. The keypad screen appears ShareReading Tools Setting up the Web BrowserOptions Approved SitesPage Page Private Browsing On / Private Browsing off PIP Settings Web Browser SettingPage Pop-up Block Turns the Pop-up Block on or off Page Page Browser Information You can check Browser Skype → Skype NNFor more information, downloadSkype user’s manual from www Samsung.com Legal StatementInformation Booklet Disclaimer Page Page Order to adjust the TV Camera angle You must first remove the sticker Page Page Page Page Page Page Page Page Page Voice Control LanguageVoice Command Bar Size Set the Voice Command Bar Size mode Trigger WordsVoice Sensitivity Page NNThe ambient noise in your room Page Properly. Be sure to use the TV’s internal speakers Page Volume is set to 5 by default To use the Voice Control function, follow these stepsNNTo exit the Voice Control mode, speak the Trigger Page Using the Voice Text Input Mode Ambient noise levels NNMotion Control function can bePage Page Page Motion Control Motion Control Environment Test Page Page Page Page To use the Motion Control function, follow these steps Page Control closes Pointing Navigation Run / SelectChannel / Volume Control Scroll NNSome applications may not support this function Page NNYou can register your face in only one account Page Page NNIf Face recognition fails, select Retry, and then try again Page Once the TV recognizes your face It will log you into your Samsung account automatically Page Account password Voice Control Wake On VoiceEmbedded Voice Recognition Motion Control Conditions for Recognition Face recognitionSmart Touch Control TouchServer Voice Hot Keys Panel Key UsabilityTV Camera InternalAllShare Play → AllShare Play Page Page USB Connecting a USB Device Page Disconnecting a USB Device Method 1 Using the SOURCEs buttonMethod 2 Using the AllShare Play home screen For Smart Touch Control Page Page Page Supported Devices Page Page File system and formats Page Page Page Page NNIf your Samsung TV connects to Page Page Page Page † or … function while a movie Is playing Page NNYou may experience file stuttering Page To play the media contents of the devices Dlna DMCConnected to Dlna function, follow these steps Playing the media contents saved on the devices Playing on your TV Page Page Page Linking the application account Page Accounts. The Link to other accounts window appears Playing content on a social media service or Web storage Registered successfully. messagePage My List In AllShare Play → AllShare Play → My List Recently PlayedPage Played PlaylistCreating the Playlist Page Select Create New. The Create a new playlist screen appears To add files to playlist, follow these stepsPage Page Videos In AllShare Play → AllShare Play → Videos Playing a VideoVideos Playback control button with Videos To left or right direction Smart Touch Using the Tools menu with Videos View Selection PlaySend Add to Playlist Go to playlistGo to Videos List Play from the BeginningScene Search Title SearchRepeat Mode Picture ModeTime Search Sound Mode Audio LanguageSubtitle Subtitle Settings Viewing the file listsRather than a USB device, View is not supported Folder viewTitle Latest Date Earliest DateSend your video files Web storage or other devices Page Photos In AllShare Play → AllShare Play → Photos Viewing a photo or slide showDirection in the Touch Pad. Smart Playback control button with Photos Slide show speed change as Follow Slow, Normal, Fast Using the Tools menu with Photos Lets you make your own playlist Go to Photos List Slide Show Effect Background Music Setting Background Music On / Background Music OffPrint Background music is set to on Rotate Folder view Monthly Send your photosPage Page When done, select Send Music In AllShare Play → AllShare Play → Music Playing MusicPage Playback control button with Music Play / Pause View Login / Logout Playing selected music files using Music EncodingPage Selection, select the file again Artist Genre Page Page Page To use the MHL function, follow these steps NNYou can also connect the Hdtv adapterSource screen appears Select HDMI3 Page For Standard Remote Control Page Anynet+ HDMI-CEC Menu → System → Anynet+ HDMI-CEC Page Page Page Page Anynet+ HDMI-CEC Menu View TVDevice List NNDepending on the device, this menu may not be available Setting up Anynet+ HDMI-CEC ReceiverAnynet+ HDMI-CEC Page Switching between Anynet+ Devices HDMI-CEC Select Device List. The Device List screen appearsPage An Anynet+ device by using the Device List Listening through a ReceiverNNIf your receiver supports audio only Page Using the ARC function Page Blocked from receiving the signal Menu → Support → Self Diagnosis → Troubleshooting Smart Interaction → System → Voice and Motion Control Page Flickering and Dimming ŒŒ Self Diagnosis Support → Self Diagnosis → Picture Test Screen Brightness Blur Unwanted Powering Off ŒŒ Sleep Timer System → Time → Trouble Powering On Stand Assembly Cannot Find a Channel TV image does not look as good as it did in the store ŒŒ Cable/Satellite subscribers Try HD Page Color is wrong or missing Color is poor or the picture is not bright enough → Energy SavingIf the Picture Size is set to Screen Fit, change it to → Reset PictureThere is a dotted line on the edge of the screen Picture is black and whitePage There is no sound or the sound is too low at maximum volume Picture is good but there is no sound Speakers are making an inappropriate noise Page TV is not receiving all channels No caption on digital channels Page PC Connection Troubleshooting Page Picture won’t display in full screen Mode Not Supported message appears Caption on TV menu is grayed out There is a plastic smell from the TVTV is tilted to the side Channel menu is grayed out unavailableChannel menu is only available when you select the TV source You see small particles when you look You have intermittent loss of audio or videoClosely at the edge of the frame of the TV PIP menu is not availablePOP TV’s internal banner ad appears on the screen Plasma TV is making humming noise Image Retention Burn In Issue Page 3D Active Glasses are not working correctly Page Anynet+ does not work Page Want to start Anynet+ Want to exit Anynet+Message Connecting to Anynet+ device Appears on the screen Anynet+ device does not play Connected device is not displayedTV sound is not output through Receiver This file may not be playable properly Smart Hub Troubleshooting When a network error occurs, I can only use the setting menu Page Page Page Page Page Page Page PDP TV Page Smart Touch Control at a Glance Page Page Page Initial Pairing Calibrating the Touch Pad Page Using the Touch Pad Steps 1Page Page Page Page Page Page To Enter a channel number through Smart Touch Control Page Page Using the Smart Touch Control with IR Blaster IR Blaster PairingPage Precautions for Using an IR Blaster Setting up Universal Remote Control Needed to operate and control the device On the screen Select Add a device to control, and then press the touch padTouch pad Page Page Code Universal Remote Setup Using the Search for Recommended Model CodePage LED Indicator Status Page External Internal MPEG-4 timed textContainer MP4 Supported image resolutions Supported music file formats NNVideo content will not play, or not Other RestrictionPage Video decoder Page If Vorbis is only in Webm container Supports up to 2 channel Anti-theft Kensington Lock Page To lock the product, follow these steps Kensington slot on the product Lock the lock Licenses Open Source License Notice
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UN75ES9000, UN60ES7500, UN55ES7003, UN60ES7500XZA, UN46ES8000 specifications

The Samsung UN60ES8000 is a remarkable addition to Samsung's line-up of Smart TVs, renowned for its sleek design and cutting-edge technology. Offering a 60-inch screen, this television provides a stunning viewing experience with Full HD resolution, promoting vibrant colors and crystal-clear images.

One of the standout features of the UN60ES8000 is its Micro Dimming Ultimate technology. This advanced system enhances contrast and color accuracy by adjusting the brightness of various areas on the screen. As a result, viewers can experience deeper blacks and brighter whites, significantly improving the overall picture quality, especially in darker scenes.

The UN60ES8000 also boasts Samsung's Smart Hub, which transforms the television into a multimedia powerhouse. Users can easily access an array of apps, streaming services, and social media platforms directly from the TV, allowing for endless entertainment options. The Smart Hub interface is user-friendly and allows for seamless navigation through various content options.

Additionally, this model supports 3D viewing capabilities, providing an immersive cinematic experience right at home. The included 3D glasses utilize advanced technology to enhance depth perception, making movies and games more engaging. Gamers will appreciate the low input lag that allows for real-time responsiveness during fast-paced gaming sessions.

Another impressive characteristic of the UN60ES8000 is its voice and gesture control capabilities. Powered by Samsung’s Smart Interaction technology, users can navigate the TV’s menu and settings using voice commands or hand gestures, adding a level of convenience and modernity to the viewing experience.

The UN60ES8000 is also equipped with built-in Wi-Fi, enabling users to connect to the internet effortlessly. This feature is complemented by features like screen mirroring, which allows users to share content from their smartphones or tablets directly to the TV screen. The TV is also designed with several HDMI and USB ports, ensuring ample connections for additional devices like gaming consoles and media players.

Overall, the Samsung UN60ES8000 combines impressive picture quality, smart features, and modern design to create a stunning entertainment experience. Whether watching movies, gaming, or simply browsing the internet, this television caters to various viewing preferences, making it a standout choice in the Smart TV market.
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