Troubleshooting
If the TV seems to have a problem, first review this list of possible problems and solution. Also review the Troubleshooting Section in the
Issues | Solutions and Explanations |
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Flickering and Dimming | If your Samsung Television is flickering or dimming sporadically, you may need to | |||
| disable some of its energy efficient features like the Eco Sensor or the Energy Saving | |||
| feature. If you follow below step with your remote, you can turn these features off or on. | |||
| yy | Energy saving: User Menu → System → Eco Solution → Energy Saving | ||
| yy | Eco Sensor: User Menu → System → Eco Solution → Eco Sensor | ||
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Component Connections / Screen | If you find that the color on your | Samsung television’s screen is not correct or black and | ||
Color | white, first run a Self Diagnosis | on the TV to | make sure there are no device issues. | |
| yy | Self Diagnosis : User Menu → Support → Self Diagnosis → Picture Test | ||
| If the problem does not appear in the Test Picture, try making sure : | |||
| yy | Your connections are all consistent. For example, if you’ve used the AV In jack on | ||
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| your TV, make sure you have used the AV Out jack on your video source. | ||
| yy You have connected your devices to the correct jacks. For example, if you use the | |||
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| Component jacks, labeled Pb, Pr, and Y, to connect your TV and video source, make sure | ||
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| you have connected the blue Pb jack on the video source to the blue Pb jack on the TV, | ||
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| the red Pr jack on the source to the red Pr jack on the TV, and the yellow Y jack on video | ||
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| source to the yellow Y jack on the TV.. |
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Screen Brightness | If you find that the colors on your Samsung | TV are correct but just a little too dark or | ||
| bright, try adjusting the following settings in the Picture option of the Main menu: | |||
| yy | Backlight, Contrast, Brightness, Sharpness, Color, Tint and so on. | ||
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Unwanted Powering Off | If your Samsung TV appears to turn off by itself, there may be an issue with either your | |||
| Timer settings or your Eco friendly No Signal Power Off feature. | |||
| First make sure the Sleep Timer is not accidentally set. The sleep timer turns the TV off | |||
| after a certain period of time. |
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| yy | Sleep Timer : User Menu → System → Time → Sleep Timer | ||
| If the Sleep Timer is not activated, you may have engaged the No Signal Power Off or | |||
| Auto Power Off feature. |
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| yy | No Signal Power Off : User Menu → System → Eco Solution → No Signal Power Off | ||
| yy | Auto Power Off : User Menu → System → Eco Solution → Auto Power Off | ||
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Trouble Powering On | Before you turn the TV on, find the red light on the right or left bottom of your TV. | |||
| Press the power button on the TV or remote and the light should blink about 5 | |||
| times before the TV turns on. |
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| If you find that you are having trouble powering on your Samsung television, there are a | |||
| number of things to check before making a call to the service department. | |||
| yy | If you happen to be using the TV as a monitor and the | ||
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| seconds when you press the power button, your PC is in sleep mode. To take your PC out of | ||
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| sleep mode, press a key on your keyboard or move the mouse. Then try turning your TV on. | ||
| If you’re sure your power cord, remote control, and PC are functioning properly, you may | |||
| be having a cable issue. If you have a cable or satellite box, your TV may appear to be off | |||
| because the cable or satellite box is not outputting a signal. To test the signal output of your | |||
| cable or satellite box, press the guide or info button on the cable or satellite box remote | |||
| control. If the screen displays the guide or info data, the problem is caused by the box. | |||
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Cannot Find a Channel | • | |||
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| Channel - Auto Program). |
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✎✎For detailed troubleshooting information, watch the troubleshooting videos at www.samsung.com/spsn
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