Samsung UN50HU6950 Intermittent Wi-Fi, Netflix problems, Smart Hub Error Messages, Network Status

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Intermittent Wi-Fi

••Check the distance between the Modem/Router and the TV. The distance should not exceed 50ft (15.2 m).

••Verify that there are no obstacles between your TV and the Modem/Router. (Appliances, cordless phones, stone walls/fireplaces, etc. decrease Wi-Fi strength.)

••Check the cable that connects the Modem to the Router (if you use a separate Modem and Router) to see if it is in good condition. If it is not, replace the cable.

••Connect the TV to your Modem/Router using a CAT 7 cable, and then try to set up a wired network connection. (MENU > Network > Network Settings).

••Check Network Status (MENU > Network > Network Status) to see if the IP address is invalid, for example, 169.x.x.x. If it is, call your ISP to get a valid IP address, and then ask them to check the connection between your Modem and Router and the connection between the Modem / Router and the Internet.

••If you see a valid Mac address, call your ISP and ask them to reset your network circuit to re-register the Mac addresses of your new Modem/Router and the TV.

Netflix problems

••Verify that your Modem/Router is no more than 50 ft (15.2 m) away from the TV.

••Change the DNS to 8.8.8.8. Select MENU > Network > Network Status > DNS Server > Select Manually > DNS > enter 8.8.8.8 > OK

••Verify that the ESN for Netflix is valid. (Go to MENU > Support > Contact Samsung) Reset Netflix by selecting MENU > Smart Hub > Smart Hub Reset.

Smart Hub Error Messages

••Verify that the distance between the TV and the Modem/Router does not exceed 50 ft (15.2 m). ••Verify that the TV is connected to the network by checking the Network Status (MENU > Network >

Network Status).

••Reset Smart Hub by selecting the MENU > Smart Hub > Smart Hub Reset. ••Update the TV’s software (MENU > Support > Software Update). ••Wait 2 to 3 days for the issue to resolve itself.

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[HU6900-ZA]BN68-06501A-01ENG.indb 26

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Contents Thank you for purchasing this Samsung product English English Internet Security Features of your new TV Smart HUBContents Turning on and Controlling the TV Arrange the cables using the Cable HolderRemote control sensor Open Smart Hub Open the menu. m RUpgrading the TV using a UHD Evolution Kit sold separately Touch pad Manual chapter, Smart Features Smart HubButtons and Functions Installing Batteries into the Samsung Smart Control Displaying Context-sensitive Menus Using the Touch Pad and the Directional ButtonsMoving the Focus or Pointer Smart HubReconnecting the Samsung Smart Control to the TV Low Battery Alarm WindowDisplaying and Using the On-Screen Remote Set the Onscreen Remote Size optionConnecting the IR Extender Cable Switching Between Video SourcesUsing the Remote Control to Control External Devices Menu System Universal Remote SetupHU6900-ZABN68-06501A-01ENG.indb 2014-07-10 Basic Games Panel Functions Quickly Downloading and Installing a GameGames Panel Samsung Apps PanelOn TV Panel Downloading and Installing an AppSamsung Apps Panel Functions On TV Panel FunctionsMovies & TV Shows Panel Basic Movies & TV Shows Panel FunctionsPlaying Content Allowing Connections with a Computer or Mobile DeviceLaunching the e-Manual Additional e-Manual FeaturesLoading Pages using Keywords If a description doesnt fit on a single screenUpdating the e-Manual to the Latest Version Saving System Eco Solution Energy Saving and check again TroubleshootingIssues Solutions and Explanations Menu Broadcasting Auto ProgramEnglish Single Story Network TroubleshootingHow to Improve Your Wireless Signal Multi StoryAdding a wireless repeater Reduce wireless interferenceSmart Hub Error Messages Intermittent Wi-FiNetflix problems Network StatusEco Sensor and Screen Brightness Preventing burn-inHow Does Remote Support Work? Getting Remote SupportCaring for the TV Specifications, wall mounting, and other information SpecificationsDimensions Decreasing Power ConsumptionLicenses Still image warningVesa Wall Mount Kit Notes and Specifications Mounting the TV on a Wall Using the Wall Mount Kit OptionalInstalling the Wall Mount Kit Installation with a stand Providing Proper Ventilation for Your TVSecuring the TV to the Wall To Prevent the TV from FallingWarranty Information FCC Radiation Exposure StatementSamsung Brand Products English This page is intentionally Left blank This page is intentionally Left blank This page is intentionally Left blank