Samsung LW17N13W, LW15N13W manual Troubleshooting Before Contacting Service Personnel, English-44

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Troubleshooting: Before Contacting Service Personnel

Before contacting Samsung after-sales service, perform the following simple checks.

If you cannot solve the problem using the instructions below, note the model and serial number of the television and contact your local dealer.


No sound or picture	◆ Check that the mains lead has been connected to a wall socket.
	◆ Check that you have pressed the “				” (ON/OFF) button.

	◆ Check the picture contrast and brightness settings.
	◆ Check the volume.

Normal picture but no sound	◆ Check the volume.
	◆ Check whether the MUTE (		) button has been pressed on the
	remote control.

No picture or black and white picture	◆ Adjust the colour settings.
	◆ Check that the broadcast system selected is correct.

Sound and picture interference	◆ Try to identify the electrical appliance that is affecting the television
	and move it further away.
	◆ Plug your television into a different mains socket.

Blurred or snowy picture,	◆ Check the direction, location and connections of your aerial.
distorted sound	This interference is often due to the use of an indoor aerial.

Remote control malfunctions	◆ Replace the remote control batteries.
	◆ Clean the upper edge of the remote control (transmission window).
	◆ Check the battery terminals.

“Check Signal Cable” message.

◆Ensure that the signal cable is firmly connected to the PC or video sources.

◆Ensure that the PC or video sources are turned on.

“Not Supported Mode!” message.

◆Check the maximum resolution and the frequency of the video Adapter.

◆Compare these values with the data in the Display Modes Timing Chart.

The image is too light or too dark.

◆ Adjust the Brightness and Contrast.

Horizontal bars appear to flicker, jitter or shimmer on the image.

◆Adjust the Fine function.

◆Adjust the Coarse function and then adjust the Fine function.

Vertical bars appear to flicker, jitter or shimmer on the image.

◆The TV is using its power management system.

◆Move the computer’s mouse or press a key on the keyboard.

Screen is black and power indicator light is steady blinks 1 second.

◆Check that the display resolution and frequency from your PC or video board is an available mode for your TV. On your computer check: Control Panel, Display, Settings.

English-44

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Contents LCD TV For Better Display English-2English-3 Safety InstructionsSystem Contents Picture In Picture Feature Selecting the Blue Screen Mode Press Push Hold down English-5English-6 Using the Buttons on the PanelControl Panels Connection Panels English-7Infrared Remote Control English-8Connecting to an Aerial or Cable Television Network Connecting a non-AV-Link VCRConnecting a Satellite Receiver Connecting a DecoderUsing a Scart cable Using a coaxial cableInserting the Batteries in the Remote Control English-11Switching Your TV On and Off Placing Your Television in Standby ModeMains lead is attached to the rear of your TV English-12Stored channel Used to display Becoming Familiar with the Remote ControlViewing Function Menu Function Plug and Play Feature English-14English-15 If you want to reset this featureChoosing Your Language Automatic Storing of Channels English-16Sorting the Stored Channels Which the channel os to be movedPress the P or P button to select the Store English-17Manual Storing of Channels Press the Menu buttonPress Button Result Select the Sound system by pressing the P or P buttonIf you Then press Know the number Or P button to select Channel to be storedTo indicate Required numberEnglish-20 Assigning Names to ChannelsResult Arrow indications are displayed around the name box English-21 Skipping Unwanted ChannelsPress the P or P button to select the Add/Erase Fine Tuning Channels To reset the fine tuningDisplayed Press the P or P button to select the Fine TuneAdjusting the Picture Settings To adjust PressChanging the Picture Standard English-23Selecting the Picture Format Freezing the PictureFollowing picture formats are available in the order given English-24Adjusting the Volume Switching the Sound Off TemporarilyYou can adjust the volume using your remote control Increase the volume ButtonAdjusting the Sound Settings Selecting the Sound StandardPree English-26Selecting the Sound Mode When receiving mono sound in the AV mode, connect toSelecting the Melody Sound Press the P or P button to select the MelodyAdjusting the Volume Automatically Press the P or P button to select the Auto volumeVirtual Dolby Press the Menu button Result Main menu is displayedConnecting Headphones Adjusting Your Headphone PreferencesVolume, Balance, Bass, Treble Result The Headphone sound menu is displayedPicture in Picture Feature Selecting the SoundPress the P or P button to select the Sound select To interchange the main picture and the sub picture, selectFeatures Description Remote-control functions while PIP is OnSetting the Blue Screen Mode Setting the Sleep TimerSleep Timer If the sleep timer is Screen displaysSetting and Displaying the Current Time Button ResultTo display Press the Display button English-33Switching the Television On and Off Automatically Button to adjust volume levelButton to select channel English-34Connecting to the PC Input How to Set up Your PC Software Based on WindowsNavigate to the Settings tab on the display dialog-box Correct setting of size resolution is 1024 x 768pixelsAdjusting the Screen Quality Changing the Screen PositionResult Main menu is displayed Result The options available in the PC group are displayedAdjusting the Screen Colour Settings To adjustChanging the Screen Colour Standard Result You can select Custom, Colour1, Colour2 or Colour3Contents Teletext DecoderDisplaying Teletext Information English-38Selecting a Specific Teletext To displaySize English-39Using Flof to Select a Teletext Storing Teletext PagesUp to four teletext pages can be stored To display PressEnglish-41 Connecting to the AV1 or 2 Scart Input/OutputsConnecting to the RCA Input AV3 Connecting to the S-Video Input Viewing Pictures From External SourcesCamcoder English-42Wiring the Mains Power Supply Plug UK Only English-43Troubleshooting Before Contacting Service Personnel English-44English-45 Pixel Clock Sync Polarity Mode Display ModesFrequency MHzEnglish-47 Attaching a wall or Arm mounting DeviceWall Mount Instructions Installing Vesa Compliant mounting Device Retractable StandRear coverMounting mounting pad English-48Kensington Slot English-49Specification Sound system D/K, I, L, L’ Video Color systemVideo system English-50Pin Assignments Pin D-Sub ConnectionPin English-51This Appliance is Distributed by Electronics