Troubleshooting
If the TV seems to have a problem, first try this list of possible problems and solutions.
If none of these troubleshooting tips apply, call your nearest Samsung service center.
Problem |
| Possible Solution |
Poor picture quality. |
| - Try another channel. |
|
-Adjust the antenna.
-Check all wire connections.
Poor sound quality. |
| - | Try another channel. |
| - | Adjust the antenna. | |
No picture or sound. |
| - | Try another channel. |
|
| - Press the SOURCE button. | |
|
| - Make sure the TV is plugged in. | |
|
| - Check the antenna connections. | |
|
| - Make sure the MUTE button is off. | |
No sound or sound is too low at |
| First, check the volume of units connected to your TV (digital broadcasting receiver, | |
maximum volume. |
| DVD, cable broadcasting receiver, VCR, etc.). Then, adjust the TV volume accordingly. | |
Picture rolls vertically. |
| Check all connections. | |
The TV operates erratically. |
| Unplug the TV for 30 seconds, then try operating it again. | |
The TV won’t turn on. |
| Make sure the wall outlet is working. | |
Remote control malfunctions |
| - Replace the remote control batteries. | |
|
| - Clean the upper edge of the remote control(transmission window). | |
|
| - Check the battery terminals. | |
|
| - Make sure the remote has batteries. | |
|
| - Check that the “+” and | |
Digital broadcasting screen problem. |
| Please check the digital signal strength and input antenna. | |
The image is too light or too dark. |
| - Adjust the Brightness and Contrast. | |
|
| - Adjust the Fine tuning. | |
The image is too large or too small. |
| Adjust the Size settings. | |
The visual qualities of digital |
| The visual qualities of digital channels may vary depending on the original production | |
channels vary. |
| method(analog or digital). | |
|
| - If the original production method is digital: High visual quality. | |
|
| - If the original production method is analog: The digital program displayed on the | |
|
|
| screen is originally an analog program which has been converted to digital. |
|
| The visual quality is of an SD(Standard Definition) grade. | |
Screen is black and power indicator |
| On your computer check; Power and Signal Cable. | |
light blinks steadily. |
| The TV is using its power management system. | |
|
| Move the computer’s mouse or press any key on the keyboard. | |
|
| On your equipment check (STB, DVD, etc) ; Power and Signal Cable. | |
|
| The TV is using its power management system. | |
|
| Press the Source button on the panel or remote control. | |
|
| Turn the TV off and on. | |
Although the TV caption shows HD, |
| The HD(High Definition) caption that appears when switching channels or when | |
the visual quality is not satisfactory. |
| pressing the Information button on the remote control means the selected channel is | |
|
| a digital channel. If the broadcasting station converts an analog signal into digital and | |
|
| transmits the signal, the visual quality may not be perfect. | |
A distorted picture appears in the |
| If Just Scan is selected in some external devices, a distorted picture may appear in | |
corner of the screen. |
| the corner of the screen. This symptom is caused by external devices, not the TV. | |
A strange sound is heard. |
| This is caused by minor systems operation and is not a defect. | |
Pixels are visible on the screen. |
| There may be few bright or dark pixels on the screen. These pixels will have no impact | |
|
| on the performance of the product. | |
The "Resets all settings to the |
| This appears when you press and hold the EXIT button for a while. The product | |
default values" message appears. |
| settings are reset to the factory defaults. | |
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