Samsung Troubleshooting Tips for Flat Panel Televisions

Troubleshooting

If the TV seems to have a problem, first try this list of possible problems and solutions.

If none of these troubleshooting tips apply, call Samsung customer service at 1-800-SAMSUNG.

Problem			Possible Solution
Poor picture quality.	-		Try another channel.
	-		Adjust the antenna.
		- Check all wire connections.
Poor sound quality.	-		Try another channel.
	-		Adjust the antenna.
No picture or sound.	-		Try another channel.
		- Press the SOURCE button.
		- Make sure the TV is plugged in.
		- Check the antenna connections.
		- Make sure the MUTE button is off.
No sound or sound is too low at		First, check the volume of units connected to your TV (digital broadcasting receiver,
maximum volume.		DVD, cable broadcasting receiver, VCR, etc.). Then, adjust the TV volume accordingly.
Picture rolls vertically.		Check all connections.
The TV operates erratically.		Unplug the TV for 30 seconds, then try operating it again.
The TV won’t turn on.		Make sure the wall outlet is working.
Remote control malfunctions		- Replace the remote control batteries.
		- Clean the upper edge of the remote control(transmission window).
		- Check the battery terminals.
		- Make sure the remote has batteries.
		- Check that the “+” and “-” ends of the batteries are inserted correctly.
Digital broadcasting screen problem.		Please check the digital signal strength and input antenna.
The image is too light or too dark.		- Adjust the Brightness and Contrast.
		- Adjust the Fine tuning.
The image is too large or too small.		Adjust the Size settings.
The visual qualities of digital		The visual qualities of digital channels may vary depending on the original production
channels vary.		method(analog or digital).
		- If the original production method is digital: High visual quality.
		- If the original production method is analog: The digital program displayed on the
			screen is originally an analog program which has been converted to digital.
		The visual quality is of an SD(Standard Definition) grade.
Screen is black and power indicator		On your computer check; Power and Signal Cable.
light blinks steadily.		The TV is using its power management system.
		Move the computer’s mouse or press any key on the keyboard.
		On your equipment check (STB, DVD, etc) ; Power and Signal Cable.
		The TV is using its power management system.
		Press the Source button on the panel or remote control.
		Turn the TV off and on.
Although the TV caption shows HD,		The HD(High Definition) caption that appears when switching channels or when
the visual quality is not satisfactory.		pressing the Information button on the remote control means the selected channel is
		a digital channel. If the broadcasting station converts an analog signal into digital and
		transmits the signal, the visual quality may not be perfect.
A distorted picture appears in the		If Just Scan is selected in some external devices, a distorted picture may appear in
corner of the screen.		the corner of the screen. This symptom is caused by external devices, not the TV.
A Strange sound is heard.		This is caused by minor systems operation and is not a defect.
The “Resets all settings to the default		This appears when you press and hold the EXIT button for a while. The product
values” message appears.		settings are reset to the factory defaults.

➢This Plasma panel uses a panel consisting of sub pixels (2,359,296 (42inch)/3,147,264 (50inch)) which require sophisticated technology to produce. However, there may be few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.

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