Samsung PL-50C91H, PL-50Q91HP, PL-42C91HP, PL-42Q91HP manual Appendix, Identifying Problems

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Appendix

Identifying Problems

If the TV seems to have a problem, first try this list of possible problems and solutions.

If none of these troubleshooting tips apply, call your nearest Samsung service center.

Problem	Possible Solution
Poor picture quality.	Try another channel.
	Adjust the antenna.
	Check all wire connections.
Poor sound quality.	Try another channel.
	Adjust the antenna.
No picture or sound.	Try another channel.
	Press the SOURCE button.
	Make sure the TV is plugged in.
	Check the antenna connections.
	Make sure the MUTE button is off.
No sound or sound is too low at	First, check the volume of units connected to your TV (digital broadcasting receiver, DVD, cable
maximum volume.	broadcasting receiver, VCR, etc.). Then, adjust the TV volume accordingly.

Picture rolls vertically.	Check all connections.
The TV operates erratically.	Unplug the TV for 30 seconds, then try operating it again.
The TV won’t turn on.	Make sure the wall outlet is working.

Remote control malfunctions	Replace the remote control batteries.
	Clean the upper edge of the remote control (transmission window).
	Check the battery terminals.
	Press the TV button to put your remote in the “TV” mode.
	Make sure the remote has batteries.
	Check that the “+” and “-” ends of the batteries are inserted correctly.
The image is too light or too dark.	Adjust the Brightness and Contrast.
	Adjust the Fine tuning.
The image is too large or too small.	Adjust the Size settings.
Screen is black and power indicator	On your computer check; Power and Signal Cable.
light blinks steadily.	The TV is using its power management system.
	Move the computer’s mouse or press any key on the keyboard.

	On your equipment check (STB, DVD, etc) ; Power and Signal Cable.
	The TV is using its power management system.
	Press the Source button on the panel or remote control.
	Turn the TV off and on.
The visual qualities of digital	The visual qualities of digital channels may vary depending on the original production method (analog or
channels vary.	digital).
	• If the original production method is digital: High visual quality program.
	• If the original production method is analog: The digital program displayed on the screen is originally an
	analog program which has been converted to digital. The visual quality is an SD(Standard Definition)
	grade.

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Contents Contact Samsung WORLD-WIDE Model Serial NoEnglish-2 User Instructions Contents General Information List of FeaturesAccessories Viewing the Control Panel Video AV Viewing the Connection PanelDVI in AUDIO-R/L ´ AVRemote Control Connecting VHF and UHF Antennas Installing Batteries in the Remote ControlIf the remote control doesn’t work, check the following ConnectionsCable without a Cable Box Connecting Cable TVConnecting an S-VHS VCR Connecting a VCRConnecting a DVD Player/Set-Top Box via DVI Connecting a CamcorderConnecting a DVD Player/Set-Top Box Connecting an Amplifier/DVD Home Theater Connecting a DVD Player/Set-Top Box via HdmiHDMI/DVI jacks do not support PC connection Connecting a PCTurning the TV On and Off Plug & Play FeatureOperation Changing Channels Using the Mute Button Adjusting the VolumeViewing the Display Viewing the MenusStoring Channels in Memory Automatic Method Selecting the Video Signal-sourceMemorizing the Channels Setting Up Your Remote Control Setting Up the Remote to Operate Your Set Top Box Setting Up the Remote to Operate Your DVDBrand Code Remote Control CodesProduct Code Cable BOXSamsung DVD To Edit the Input Source Name To Select the SourceResetting the Picture Settings to the Factory Defaults Picture Control Using Automatic Picture SettingsConfiguring Detailed Settings on the Picture Changing the Screen Size Positioning and Sizing the screen using Zoom169 ZoomActive Color Digital Noise ReductionFreezing the Current Picture DNIe Digital Natural Image engineResetting the Equalizer Settings to the Factory Defaults Using Automatic Sound SettingsSound Control Customizing the SoundChoosing a Multi-Channel Sound MTS Track Setting the TruSurround XTListening to the Sound of the Sub PIP Picture Automatic Volume ControlSelecting the Internal Mute Adding / Locking Channels Channel ControlAdding channels Locking channelsSetting the Color System Fine Tuning Analog ChannelsSetting Up Your PC Software Based on Windows XP Using Your TV as a Computer PC DisplayResolution Vertical Horizontal PC DisplayAdjusting the Screen Quality Setting up the TV with your PCHow to Auto Adjust Changing the Screen Position Setting the Home Theater PCSetting the Clock Time SettingSetting the Sleep Timer Repeat Select Once, Everyday, Mon~Fri, Mon~Sat, or Sat~Sun Setting the On/Off TimerAuto Power Off Viewing Closed Captions Function DescriptionSelecting a Menu Language If Game Mode is On Using the Game ModeRestrictions on Game mode Caution Setting the Light Effect Setting the Blue Screen ModeSetting the On/Off Melody Preventing Screen Burn-in Using the Energy Saving FeatureReducing the Effects of Screen Burn Setting the Hdmi Black LevelEntering the menu Setting the AV Color SystemWall-Mount Adjustment Sold separately PIP Settings Using the Remote Control Buttons OperationsViewing Picture-in-Picture Activating Picture-in-PictureChanging the PIP Channel Selecting a Signal Source External A/V for PIPChanging the Position of the PIP Window Connecting Anynet+ Devices What is Anynet+? PL-42Q91HP/50Q91HPAbout Anynet+ To directly connect to TVScanning and Switching between Anynet+ Devices Setting Up Anynet+Anynet+ Menu TV Remote Control Buttons Available in Anynet+ ModeRecording Listening through a Receiver Home theater Check Points before Requesting ServiceAppendix Identifying ProblemsPDP-TV Installing the Wall Mount KitSpecifications How to assemble the Stand-Base depending on the model