Samsung S22A200B Before Requesting Service, Blank screen appears / I cannot turn the product on

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5-2 Before Requesting Service

Please check the following before requesting After-Sales service. If the problem continues, please contact your nearest Samsung Electronics Service Center.

A blank screen appears / I cannot turn the product on

Is the power cord connected properly?

Check the connection status of the power cord.

 

 

 

(Connected using the D-sub cable)

 

Check the cable connecting the PC and the product.

Is the <Check Signal Cable> message displayed on the

(Connected using the DVI cable)

screen?

If the message appears on the screen even if the cable is

 

 

properly connected, recheck the input signal by pressing the [

 

] button of the product.

 

 

 

This occurs when the signal from the graphics card exceeds

Is the <Not Optimum Mode> message displayed on the

the maximum resolution or the maximum frequency of the

product.

screen?

In this case, set up the appropriate resolution and the fre-

 

 

quency for the product.

 

 

 

1. This occurs when the power saving function is running.

 

If you click the mouse or press any key, the screen will be

Is a blank screen displayed and does the power LED blink at

turned on.

a 1 second interval?

2. If the "Check Signal Cable" condition persists for more than

 

five minutes, Lossless mode will be activated.In Lossless

 

mode, the backlight of the monitor will turn off.

 

 

 

If you connect the DVI cable when the PC has booted up or if

 

you reconnect the DVI cable after disconnecting the cable

Did you connect with a DVI cable?

while using a PC, the screen may not be displayed because

 

some graphics cards do not output the video signal.

 

In this case, reboot the PC while the DVI cable is connected.

 

 

THE IMAGE IS TOO LIGHT OR TOO DARK.

Adjust the <Brightness> and <Contrast>. (Refer to the <Brightness>, <Contrast>)

The display brightness can differ according to the mode set for <

 

Angle>.

If <

 

Bright> is set to <Dynamic Contrast>, the display brightness can differ according to the input signal.

 

 

 

 

 

 

 

 

 

The on screen adjustment menu (OSD) does not appear.

 

 

 

 

Did you cancel the screen adjustment?

Check if the OSD Adjustment Lock function is set to Off.

 

 

 

 

 

 

 

The color is weird / The picture is displayed in black and white

 

 

 

 

Is the entire screen displayed in the same color as if viewing

Check the cable connection to the computer.

the screen through a cellophane paper?

Reinsert the graphics card into the computer completely.

 

 

 

 

Is the graphics card configured correctly?

Set up the graphics card referring to the user manual.

 

 

 

 

 

 

 

The display area suddenly moves to an edge or to the center.

 

 

 

 

 

Did you change the graphics card or the driver?

Please press the [AUTO] button to run the auto adjustment

function.

 

 

 

 

 

 

 

 

 

5-2

Troubleshooting

Image 36
Contents Monitor Table Of Contents Major Safety Precautions Using this ManualBefore You Start Icons used in this manualCustody and Maintenance External Surface and Screen MaintenanceSecuring the Installation Space About persistent imagesCleaning the Monitor Cleaning the MonitorPrecautions for Storage Safety Precautions Icons used for safety precautionsPower Related Meaning of SignsInstallation Related Usage Related Page Maintaining the Correct Posture when Using this Product Installing the Product Package ContentsInstalling the Stand Disassembly is in the reverse order of the assembly Installing the Stand for the Wall Mount Simple standConnecting with a PC Connecting part may differ depending on the product modelInput voltage is switched automatically Kensington Lock You must purchase the Kensington Lock separatelyTo lock the product, follow these steps Using the product Setting the Optimal ResolutionStandard Signal Mode Table Horizontal Frequency Vertical FrequencyInstalling the Device Driver Contrast and can set up the adjustment function assigned to Product Operating ButtonsProduct Operating Buttons Icon DescriptionThis function is only available in Analog mode Power LEDUsing the Screen Adjustment Menu OSD On Screen Display Screen Adjustment Menu OSD On Screen Display StructureTop Menus Sub Menus Menu DescriptionThis menu is unavailable when Angle or Eco Saving is set BrightSet to Off when viewing directly in front of the screen This menu is unavailable when Angle is set ColorPC signals AV signalsSet to AV This function does not support Analog mode Functions of the PCYou can select PC or AV Information Installing the Software What is Natural Color ?Natural Color What is MagicTune? Installing the SoftwareMagicTune Removing the SoftwareInstalling the Software What is MultiScreen ? MultiScreenTroubleshooting Monitor Self-DiagnosisBefore Requesting Service On screen adjustment menu OSD does not appearBlank screen appears / I cannot turn the product on Image is TOO Light or TOO DarkBeep, beep sound is heard when booting the computer Pictures are out-of-focusFAQ FAQ Please TRY the FollowingSpecifications More InformationModel Name S19A200NWS22A200B Power Saving Function Contact Samsung Worldwide North AmericaLatin America EuropeCIS Asia Pacific Middle EastAfrica More Information
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