Samsung UN22C4010 On, refer to Remote control does not work below, There is no signal, Devices

Page 38

Other Information

Issues

Solutions and Explanations

No Picture, No Video

The TV won’t turn on.

• Make sure the AC power cord is securely plugged in to the wall outlet and the TV.

 

• Make sure the wall outlet is working.

 

• Try pressing the POWER button on the TV to make sure the problem is not the remote. If the TV turns

 

on, refer to "Remote control does not work" below.

 

 

The TV turns off automatically.

• Ensure the Sleep Timer is set to Off in the Setup menu (p. 20).

 

• If your PC is connected to the TV, check your PC power settings.

 

• Make sure the AC power cord is plugged in securely to the wall outlet and the TV.

 

• When watching TV from an antenna or cable connection, the TV will turn off after 10 - 15 minutes if

 

there is no signal.

 

 

There is picture/Video.

• Check cable connections (remove and reconnect all cables connected to the TV and external

 

devices).

 

• Set your external devices’ (Cable/Sat Box, DVD, Blu-ray etc) video outputs to match the connections

 

to the TV input. For example, if an external device’s output is : HDMI, TV’s input : HDMI

 

• Make sure your connected devices are powered on.

 

• Be sure to select the TV’s correct source by pressing the SOURCE button on the remote control.

 

• Reboot the connected device by reconnecting the device’s power cable.

 

 

RF(Cable/Antenna) Connection

 

 

 

The TV is not receiving all channels.

• Make sure the coaxial cable is connected securely.

 

• Please try Auto Program to add available channels to the channel list. Go to MENU - Channel -

 

Auto Program then select Auto and make sure the correct Cable TV signal type is set in the menu.

 

There are 3 options. (STD, HRC and IRC) (p. 14)

 

• Verify the Antenna is positioned correctly.

 

 

No Caption on digital channels.

• Check Caption Setup menu. Try changing Caption Mode Service1 to CC1 (p. 22).

 

• Some channels may not have caption data.

 

 

The picture is distorted: macroblock error,

• Compression of video contents may cause picture distortion, especially with fast moving pictures

small block, dots, pixelization.

such as sports and action movies.

 

• A low signal can cause picture distortion. This is not a TV problem.

 

 

PC Connection

 

 

 

A “Mode Not Supported” message

• Set your PC’s output resolution so they match the resolutions supported by the TV (p. 11).

appears.

 

 

 

"PC" is always shown on the source list,

• This is normal; "PC" is always shown on the source list, regardless of whether a PC is connected.

even if a PC is not connected.

 

 

 

The video is OK but there is no audio.

• If you are using an HDMI connection, check the audio output setting on your PC.

 

 

Others

 

 

 

Purple/green rolling horizontal bars and

• Remove the left and right audio connections from the set-top-box. If the buzzing stops, this indicates

buzzing noise from the TV speakers with

that the set-top-box has a grounding issue. Replace the Component video cables with an HDMI

Component cable connection.

connection.

 

 

The picture won’t display in full screen.

• HD channels will have black bars on either side of the screen when displaying upscaled SD (4:3)

 

contents.

 

• Black bars on the top and bottom will appear during movies that have aspect ratios different from

 

your TV.

 

• Adjust the picture size options on your external device or TV to full screen.

 

 

The remote control does not work.

• Replace the remote control batteries with the poles (+/–) in the right direction.

 

• Clean the sensor’s transmission window on the remote.

 

• Try pointing the remote directly at the TV from 5~6 feet away.

 

 

The cable/set top box remote control

• Program the Cable/Set remote control to operate the TV. Refer to the Cable/Set user manual for the

doesn’t turn the TV on or off, or adjust the

SAMSUNG TV code.

volume.

 

 

 

38 English

Image 38
Contents LED TV Installation with a wall-mount Securing the Installation SpaceInstallation with a stand Still image warningContents Cleaning Cloth BN63-01798B List of FeaturesAccessories Getting StartedInstall the Stand UN19C4000, UN22C4000 / UN22C4010 Install the Stand UN26C4000Product color and shape may vary depending on the model Buttons on the remote controlViewing the Control Panel Source EViewing the Remote Control SizePower Input Connecting to an AntennaPlug & Play Initial Setup Press the or button, then press the ENTEREbuttonHdmi in 1DVI, 2, PC/DVI Audio Connecting to an AV DeviceConnections Digital Audio OUT Optical Connecting to an Audio DeviceUN26C4000 Mode Resolution Horizontal Frequency Vertical Frequency Connecting to a PCUsing an HDMI/DVI cable or a D-sub cable Sync PolaritySource List Basic FeaturesHow to Navigate Menus Edit NameAdd to Favorite / Delete from Favorite Using Favorite ChannelsChannel List Seeing ChannelsClear Scrambled Channel Antenna Air / Cable tAuto Program Adjusting Picture Settings Mode tChanging the Preset Picture Mode ProgrammedEconomical Solutions Eco SolutionAdvanced Settings Picture Options169, Zoom1 Available only in Hdmi modeHave its own set of screen sizes as well Component 480i, 480p Zoom2 DTV1080i 169, 43, Wide FitScreen Picture Reset OK / CancelAuto Adjustment t EqualizerPreferred Language Sound Reset OK / CancelAuto Volume Off / Normal / Night Multi-Track Sound MTSTimer Using the Sleep TimerSetting the On / Off Timer SecuritySexually Suggestive Dialog 03FeaturesBasic EnglishControl what your children are watching Automatically be blockedMenu Language OO MENUm→ Setup → EntereCaption feature doesn’t work in Component, Hdmi or PC modes CaptionPicture In Picture PIP PIP tSelf Diagnosis Support MenuHD Connection Guide Software UpgradeSoftware Upgrade Contact SamsungAdvanced Features Connecting a USB DeviceScreen Display Sorting standard is different depending on the contentsVideos You cannot play the Game itself04Features Advanced English Yy Supported Video FormatsMusic PhotosMedia Play Additional Functions List section using the Green buttonPlaying Multiple Files AdvancedSettings Anynet+ Anynet+ Device 04Features AdvancedAnynet+ TV Rear PanelRecording Setting Up Anynet+Switching between Anynet+ Devices Troubleshooting for Anynet+ Listening through a ReceiverAssembling the Cables Installing the Wall MountOther Information Blanking Bracket19~22 InchesQuantity 23~29Securing the TV to the Wall To Avoid the TV from FallingAnti-theft Kensington Lock 05InformationOher English TroubleshootingIssues Solutions and Explanations Make sure your connected devices are powered on On, refer to Remote control does not work belowThere is no signal ContentsCaption must be activated on the external device p Degree connectorsLicense Every time the TV is turned offSpecifications Model name UN19C4000 DimensionsFront view / Side view 05InformationOher UN22C4010 UN26C4000Digital Audio OUT IndexAudio OUT HeadphoneThis page is intentionally Left blank