Samsung Series 8 user manual Troubleshooting Before Contacting Service Personnel

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Troubleshooting: Before Contacting Service Personnel

No sound or picture

• Check that the mains lead has been connected to a wall socket.

 

• Check that you have pressed the button on your set.

 

• Check the picture contrast and brightness settings.

 

• Check the volume.

Normal picture but no sound

• Check the volume.

 

• Check whether the MUTEMbutton has been pressed on the remote control.

 

• Check the “Select Speaker” settings.

Screen is black and power

• On your computer check; Power, Signal Cable.

indicator light blinks steadily

• The TV is using its power management system.

 

• Move the computer’s mouse or press any key on the keyboard.

 

 

No picture or black and white

• Adjust the colour settings.

picture

• Check that the broadcast system selected is correct.

 

 

Sound and picture interference

• Try to identify the electrical appliance that is affecting the set and move it further away.

 

• Plug your set into a different mains socket.

Blurred or snowy picture,

• Check the direction, location and connections of your aerial.

distorted sound

• This interference is often due to the use of an indoor aerial.

Remote control malfunctions

• Replace the remote control batteries.

 

• Clean the upper edge of the remote control (transmission window).

 

• Check the battery terminals.

 

 

‘Check signal cable.’ message is

• Check that the signal cable is firmly connected to the PC or video sources.

displayed

• Check that the PC or video sources are turned on.

 

 

On PC mode, ‘Not Supported

• Check the maximum resolution and the frequency of the video adaptor.

Mode.’ message is displayed

• Compare these values with the data in the Display Modes.

The damaged picture appears in

If “Just Scan” is selected in some external devices, the damaged picture may appear in the

the corner of the screen

corner of the screen. This symptom is caused by external devices, not TV.

The ‘Resets all settings to

This appears when you press and hold the EXIT button for a while. The product settings are

the default values.’ message

reset to the factory defaults.

appears.

 

You may see small particles if

This is part of the product’s design and is not a defect.

you look closely at the edge of

 

the bezel surrounding the TV

 

screen.

 

The TFT LCD panel uses a panel consisting of sub pixels (6 220 800) which require sophisticated technology to produce. However, there may be few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.

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Contents Contact Samsung Worldwide Serial NoDigital TV DVB-T Notice Precautions When Displaying a Still ImageContact Samsung Worldwide Contents Installing the Wall Mount Kit Connecting and Preparing Your TV List of PartsPower Cord Cover-Bottom Program CD Cleaning Cloth P.P Viewing the Control PanelFront Panel buttons = +PC in PC / Audio Power InputViewing the Connection Panel TV Side Panel TV Rear Panel$ Kensington Lock depending on the model Supported modes for Hdmi / DVI and ComponentEXT 1, EXT Connect a LAN cable to this port to connect to the NetworkRemote Control Mini Remote Control Mini Remote ControlInstalling Batteries in the Remote Control Normal Remote ControlMains lead is attached to the rear of your set Switching On and OffPlacing Your Television in Standby Mode Viewing the MenusUsing the Wheel button Using the Tools ButtonIf you want to reset this feature Plug & Play FeatureCountry Channel Control Storing Channels and channelAuto Store Full Guide / Mini Guide When the Country was set to Sweden, Denmark, or NorwayChannel mode Manual StoreUsing the Full / Mini Guide Default GuideChannel Mode Signal InformationAdd / Delete Using the Colour buttons with the Channel ListManaging Channels Channel Status Display IconsDigital Programme Guide and Viewing Reservation Picture Control Changing and Resetting the Picture SettingsChannel List Option Menu in Programmed ModeCustomizing the Colour Space Detailed SettingsDNIe Digital Natural Image engine DNIe Picture OptionsMain picture Sub picture Picture Reset → Reset Picture Mode / CancelViewing Picture-in-Picture PIP → On / OffDisplay Modes Setting Up Your PC Software Based on Windows XPMode Resolution Horizontal PC DisplaySound Control Changing the Sound Standard Setting up the TV with your PCAudio Format → Mpeg / Dolby Digital Auto Volume → Off / OnSound Reset Audio LanguageChild Lock → On / Off Selecting the Sound ModeFunction Description Configuring the Setup Menu LanguagePreference Parental Lock → Parental RatingSubtitle Teletext LanguageEnergy Saving Software UpgradeMelody EntertainmentCommon Interface Auto Power Off Setting the TimeSleep Timer → Off / 30 / 60 / 90 / 120 / 150 Timer 1 / Timer 2 / TimerNetwork Connection Cable Network Connection LAN Connection for Static IP Environment Network Connection WirelessWhen unable to connect to a wired network Network SetupWireless Network Setup Cable Network Setup-AutoSource List / Edit Name Button Operations Wiselink Pro Connecting a USB DeviceUsing the Remote Control Button in Product Guide Menu Product GuideEntering the Wiselink Pro Menu Using the Wiselink Pro FunctionRemoving a USB Memory Device Safely Screen Display Using the Remote Control Button in Wiselink Pro Menu∂/∑ Photo List Option Menu Using and Sorting Photo ListChanging the Favourites setting Sorting Standard for the Photo ListTo perform a SlideShow with only the selected files Viewing a Photo or Slide ShowViewing a Slide Show Playing current groupSlide Show Option Menu Sorting Standard for the Music List Using and Sorting the Music ListMusic List Option Menu Playing the selected music files Playing a MusicPlaying a music file Playing the music groupSorting Standard for the Movie List Using and Sorting the Movie ListMovie List Option Menu Playing a movie file Playing a Movie FilePlaying the movie group Movie Play Option Menu Deleting the Photo/Music/Movie FilePlaying the selected movie files Playing movie continuouslySound Setting Picture/Music Settings Using Wiselink ProUsing the Setup Menu Picture SettingConnecting to the Network Wiselink Pro-DLNA Setting the Dlna NetworkInstalling the Dlna Application Network Connections Diagram Install the application Method Using the Dlna ApplicationProgramme Screen Layout File Sharing a Folder  Cancelling a Shared Folder Applying the Current Settings Share Version Programme version information message box appears  Setting the Access PermissionServer HelpUsing the Dlna Function Exit Content Library mode Content Library Activating the Content LibraryStop Content Library mode and Returns to TV mode You can control the volume of the played contentUsing the Content Library Downloading New Contents Using Additional Content Using External USB Memory StorageTo connect to a TV About Anynet+ Connecting Anynet+ DevicesTo connect to Home Theater Anynet+ HDMI-CEC Setting Up Anynet+Scanning and Switching between Anynet+ Devices Anynet+HDMI-CECRecording TV Remote Control Buttons Available in Anynet+ ModeAnynet+ Menu Listening through a Receiver Home theater Troubleshooting for Anynet+InfoLive InfoLive Using InfoLiveSet up the Region Using the Weather ServiceUsing the News Service Using the Stock Service InfoLive’s Position InfoLive SetupPosition Recommendations for Use Teletext Feature Part Contents Setting Up Your Remote Control Samsung SET-TOP BOX Remote Control Codes VCR  Samsung DVD SET-TOP BOX, Cable BOX  DVDMoving to the remembered position Save Select a mode to save Position1 Position2 Position3Entering the menu Remembering the PositionSecuring the TV to the Wall Using the Anti-Theft Kensington Lock depending on the modelTo avoid the TV from falling Plug your set into a different mains socket Troubleshooting Before Contacting Service PersonnelSpecifications Additional Terms of Service Indemnity Public Content Posted to YahooNo Resale of Service Special Admonitions for International USEDealings with Advertisers and Merchants Modifications to ServiceGeneral Practices Regarding USE and Storage TerminationViolations Trademark InformationCopyrights and Copyright Agents General Information

Series 8 specifications

The Samsung Series 8 represents a pinnacle of television technology, blending stunning visuals with advanced smart features. This series is designed to deliver an immersive viewing experience, making it an attractive option for both casual viewers and serious cinephiles alike.

One of the standout features of the Samsung Series 8 is its display technology. The series utilizes Quantum Dot technology, which enhances color accuracy and brightness. This results in vibrant, lifelike images that pop off the screen. Coupled with the 4K Ultra HD resolution, viewers can enjoy remarkable clarity and detail, making even the smallest nuances in a scene apparent.

Additionally, the Series 8 is equipped with Samsung’s proprietary Neo QLED technology. This innovation leverages Mini LED backlighting, allowing for better control over dimming zones and delivering deeper blacks alongside bright highlights. This combination ensures that contrast levels are significantly enhanced, which is essential for high dynamic range (HDR) content. The series supports HDR10+ and other HDR formats, providing an expansive color gamut and improved luminance.

Another noteworthy aspect is the series’ smart functionality. The Tizen operating system powers the Series 8, which offers a user-friendly interface and access to a plethora of streaming services, apps, and games. The inclusion of Samsung SmartThings integration allows users to easily connect and control smart home devices directly from their TV, simplifying the streaming and smart home experience.

Audio quality is also a focal point in the Series 8, with Object Tracking Sound technology. This innovation creates an immersive audio experience by producing sound that follows the action on screen, enhancing the overall viewing experience.

In terms of design, the Samsung Series 8 features a sleek and modern aesthetic that seamlessly blends into any home environment. Its minimalist bezels provide an expansive viewing area, and the stand options offer flexibility, catering to different setups.

Overall, the Samsung Series 8 is a comprehensive package. With advanced visual and audio technologies, smart capabilities, and a refined design, it sets a high standard for home entertainment, appealing to a wide range of audiences looking to elevate their viewing experience. Whether you’re watching movies, enjoying sports, or gaming, the Samsung Series 8 delivers outstanding performance in every category.
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