Sennheiser 2020 manual Manufacturer declarations, Warranty

Manufacturer declarations

Manufacturer declarations

Warranty

The warranty period for this genuine Sennheiser product is 24 months from the date of purchase. The warranty period starts on the date of purchase of brand-new, unused products by the initial end-user. For this reason, we recommend that the sales receipt be retained as proof of purchase. Without this proof (which is checked by the responsible Sennheiser service agent) you will not be reimbursed for any repairs that are carried out. The date of purchase and the name of the product must appear on the sales receipt.

At our discretion, the warranty covers, free of charge, the remedy of material and manufacturing defects through repair or replacement of either individual parts or the entire device. In the event of a warranty claim, the faulty parts removed from the product become the property of Sennheiser electronic GmbH & Co. KG, or the Service agent.

The warranty excludes:

yImmaterial defects or nonconformities in the quality of the product that do not affect the value and normal use

yAccessories that come with the product

yRechargeable batteries and batteries (by nature, these products have a shorter service life, the length of which also depends on how much they are used)

yDefects resulting from improper use (e. g. operator error, mechanical damage, incorrect operating voltage)

Proper use means use of the product under the conditions described in the instructions for use.

yWear and tear

yModifications of Sennheiser products undertaken by you or others, unless the type and scope of the modification has been previously approved in writing by Sennheiser

yDefects resulting from force majeure

yKnown defects at the time of purchase

The warranty is void if the product is manipulated by non-authorised persons or repair stations.

The warranty can be claimed in all countries outside the U.S. provided that no national law limits our terms of warranty. No claims can be made under the warranty other or more extensive than those described here.

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