Troubleshooting Guide
SYMPTOM | CAUSE (AND REMEDY) |
No power
Power switch is in ON position, but the product isn't ON.
The remote control does not function.
•Ensure the power adapter is connected.
•Make sure that the unit is turned on.
•The product is in STANDBY mode - turn switch to OFF (middle) position, then back to ON position.
•Remove any obstacles between the remote and the unit.
•Use the remote near the unit.
•Point the remote at the remote sensor on the unit.
•Replace the battery in the remote with new one.
•Make sure plastic sheet has been removed from battery section.
Very little or no sound is coming from a DVD.
•The volume control is located on the side of the unit - please try adjusting this.
•Make sure that you select ON mode.
•Make sure the unit is not paused. Press the 
PLAY button.
•Make sure the unit is not in 
PLAY button.
•Make sure the AUDIO/VIDEO input/output connections are correct.
•The unit has overheated. Shut it off for 30 minutes to allow it to cool down.
No picture. | • | The region number of the disc doesn't match the region number of this unit. |
The picture is not | • | The disc is dirty. Gently clean the disc. |
clear. | • | The disc is scratched. |
Loud hum or noise is | • | The plugs and jacks are dirty. Wipe them with a cloth slightly moistened with |
heard. |
| alcohol. |
| • | Clean the disc. |
• | Make sure that the disc has the correct region code. | |
does not play. | • | There is no disc inside the unit ("No Disc" appears on the screen). |
| • Insert the disc correctly with the graphics facing up. | |
| • | Clean the disc. |
| • | A |
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| the region number of the unit. |
| • | Condensation may have formed inside the unit due to a sudden change in |
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| temperature. Wait about an hour for it to clear and try again. |
• | Make sure that disc supports PiP mode. | |
does not work on a |
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Specifications and external appearance are subject to change without notice.
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