Panasonic DMPBDT320EB, DMP-BDT321 Troubleshooting guide, General operation, Cannot eject disc

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Troubleshooting guide

Before requesting service, please perform the following steps.

Do you have the latest firmware installed? Firmware updates may be released to correct

operating irregularities that are discovered with certain movies. (> 15)

4

Make the following checks and visit our website for more information.

For U.S.A. :

www.panasonic.com/help

Enter the model number.

For Canada :

http://www.panasonic.ca

4

Or visit our website to find a service center.

You can find a service center near you easily on our website.

Other support information:

“Customer Services Directory (United States and Puerto Rico)” (> 44) or “Limited Warranty (Only for CANADA)” (> 45).

The following do not indicate a problem with this unit:

Regular disc rotating sounds.

Image disturbance during search.

Image disturbance when replacing 3D discs.

Unit doesn’t respond to remote control or front panel buttons.

Press and hold [Í/I] on the main unit for 3 seconds.

If still unable to power the unit off, disconnect the power cord, wait 1 minute, then reconnect the power cord.

Cannot eject disc.

The unit may have a problem.

1While the unit is off, press and hold [KEYS], [B] and [Y] on the remote control at the same time for more than 5 seconds.

“00 RET” is displayed on the unit’s display. 2 Repeatedly press [R] on the remote control or [Í/I] on the unit until “06 FTO” is displayed on

the unit’s display.

3 Press [G] on the remote control or touch [<] on the unit.

General operation

To return to the factory preset.

¾Select “Yes” in “Restore Default Settings” in the Setup menu. (> 32)

To return all settings to the factory preset.

¾Reset the unit as follows:

1While the unit is off, press and hold [KEYS], [B] and [Y] on the remote control at the same time for more than 5 seconds.

“00 RET” is displayed on the unit’s display. 2 Repeatedly press [R] on the remote control or [Í/I] on the unit until “08 FIN” is displayed on

the unit’s display.

3 Press and hold [G] on the remote control or touch and hold [<] on the unit for at least 3 seconds.

This unit is turned off when the input for the TV is switched.

¾This is a normal phenomenon when using VIERA Link (HDAVI Control 4 or later). For details please read the operating instructions for the TV.

The remote control doesn’t work properly.

¾Change the batteries in the remote control. (> 4)

¾The remote control and main unit are using different codes. If “SET ” is displayed on the unit’s display when a button is pressed on the remote control, change the code on the remote control. (> 32, 36)

The TV tuner mode is not displayed when the TV is switched on.

¾This phenomenon may occur, depending on the TV setting, when “Quick Start” is set to “On”.

¾Depending on the TV, this phenomenon may be prevented by reconnecting the HDMI cable to a different HDMI input terminal or by changing the HDMI auto connection setting.

You have forgotten your ratings password. You want to cancel the ratings level.

¾The ratings level returns to the factory preset.

1 While the unit is on, press and hold [KEYS],

[B]and [Y] on the remote control at the same time for more than 5 seconds.

“00 RET” is displayed on the unit’s display. 2 Repeatedly press [R] on the remote control or [Í/I] on the unit until “03 VL” is displayed on

the unit’s display.

3 Press [G] on the remote control or touch [<] on the unit.

Settings

Reference

VQT3V22 33

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Contents Blu-ray DiscTM Player Following Applies only in the U.S.A. FCC Note Following Applies in the U.S.A. and CanadaFollowing Applies only in Canada This device may not cause harmful interference,Table of contents Unit and media care AccessoriesPlayable media Type Logo examples Type detail Playable contentsRegion management information Discs that cannot be played This unitFinalize BD-VideoControl reference guide Standby/on switch Í/IPull to flip down the front panel Disc slot Slot-in LED Eject the disc Stop Start playSwitching the screen Using the touchpadBasic touchpad operation Move the highlight or the pointerUsing the Keys screen Entering charactersTypes of Keys screen Hdmi AV OUT High quality Connecting to a TVVideo OUT Standard quality Hdmi cableOptical digital cable Connecting to an amplifier/receiverConnecting to an AC power source Connecting to the networkWireless LAN connection To a household AC outlet AC power supply cord suppliedSettings Easy SettingEasy Network Setting Search for wireless network When your wireless network is encryptedTo enter your network name Ssid manually Firmware updates Reprogramming the remote controlSmart eco-sensor Sensor detection range image and operation of the unitInserting or removing media Home menuUSB Switching the user Multi User ModeUsing colored buttons Using facial recognitionOperations during playback PlaybackQuick playback control Displaying menus and playback informationShow top menu/ pop-up menu Show the status messagesEnjoying BD-Live Enjoying 3D video and photosSlideshow Deleting data/Formatting SD cardsTo enjoy video communication ex. SkypeTM Enjoying Network Service NETFLIX, etcCommunication Camera TY-CC20W or TY-CC10W Press InternetHome Network feature Playing back contents on the Dlna serverUsing the Digital Media Controller Power off link Automatic input switching Power on linkEasy control only with Viera remote control Viera LinkTM Hdavi ControlTMOperation Menu Option menuPersonal Preference Video Settings3D Settings Audio SettingsVideo Setup menu¾ DTS/DTS-HD AudioLanguage DST NetworkSystem RatingsRemote Control Code Unit SettingsFirmware Update ¾ Automatic Update CheckTroubleshooting guide General operationCannot eject disc Picture Playback Messages On the televisionOn the unit’s display or F  stands for a number ¾ The firmware update is completeStart UPD/  stands for a numberSupplemental information Language code listDisplay languages list ≥ This unit contains delicate electronic componentsSpecifications File formatOn the next Audio information Outputs using BD-Video 7.1ch PCM*1*2Original audio*1 DVD-Video 5.1ch PCM Dolby Digital DTS Digital Down-mixed 2ch PCM SurroundAbout Divx Video About Divx VIDEO-ON-DEMAND Reference One Panasonic Way, Secaucus, New Jersey Limited WarrantyPlease locate your nearest Authorized Servicentre Limited Warranty Only for CanadaPanasonic Canada Inc Ambler Drive, Mississauga, Ontario L4W 2T3Conexiones básicas Reproducción básicaFuncionamiento básico del panel táctil Operaciones durante la reproducción Uso de la Keys pantallaIndex AudioBD-Live
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