Panasonic DMP-BDT500 owner manual Troubleshooting guide, General operation, Cannot eject disc

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Troubleshooting guide

Before requesting service, please perform the following steps.

Do you have the latest firmware installed? Firmware updates may be released to correct

operating irregularities that are discovered with certain movies. (> 16)

4

Make the following checks and visit our website for more information.

For U.S.A. :

www.panasonic.com/help

Enter the model number.

For Canada :

http://www.panasonic.ca

4

Or visit our website to find a service center.

You can find a service center near you easily on our website.

Other support information:

“Customer Services Directory (United States and Puerto Rico)” (> 44) or “Limited Warranty (Only for CANADA)” (> 45).

The following do not indicate a problem with this unit:

Regular disc rotating sounds.

Image disturbance during search.

Image disturbance when replacing 3D discs.

Unit doesn’t respond to remote control or front panel buttons.

Touch and hold [Í/I] on the main unit for 3 seconds.

If still unable to power the unit off, disconnect the power cord, wait 1 minute, then reconnect the power cord.

Cannot eject disc.

The unit may have a problem.

1While the unit is off, press and hold [KEYS], [B] and [Y] on the remote control at the same time for more than 5 seconds.

“00 RET” is displayed on the unit’s display. 2 Press [R] repeatedly on the remote control

until “06 FTO” is displayed on the unit’s display.

3 Press [G] on the remote control.

General operation

To return to the factory preset.

¾Select “Yes” in “Restore Default Settings” in the Setup menu. (> 33)

To return all settings to the factory preset.

¾Reset the unit as follows:

1While the unit is off, press and hold [KEYS], [B] and [Y] on the remote control at the same time for more than 5 seconds.

“00 RET” is displayed on the unit’s display. 2 Press [R] repeatedly on the remote control

until “08 FIN” is displayed on the unit’s display.

3 Press and hold [G] on the remote control at least 3 seconds.

This unit is turned off when the input for the TV is switched.

¾This is a normal phenomenon when using VIERA Link (HDAVI Control 4 or later). For details please read the operating instructions for the TV.

The remote control doesn’t work properly.

¾Change the batteries in the remote control. (> 4)

¾The remote control and main unit are using different codes. If “SET ” is displayed on the unit’s display when a button is pressed on the remote control, change the code on the remote control. (> 33, 37)

The TV tuner mode is not displayed when the TV is switched on.

¾This phenomenon may occur, depending on the TV setting, when “Quick Start” is set to “On”.

¾Depending on the TV, this phenomenon may be prevented by reconnecting the HDMI cable to a different HDMI input terminal or by changing the HDMI auto connection setting.

You have forgotten your ratings password. You want to cancel the ratings level.

¾The ratings level returns to the factory preset.

1 While the unit is on, press and hold [KEYS],

[B]and [Y] on the remote control at the same time for more than 5 seconds.

“00 RET” is displayed on the unit’s display. 2 Press [R] repeatedly on the remote control

until “03 VL” is displayed on the unit’s display.

3 Press [G] on the remote control.

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Contents Blu-ray DiscTM Player Following Applies only in Canada Following Applies in the U.S.A. and CanadaFollowing Applies only in the U.S.A. FCC Note This device may not cause harmful interference,Table of contents Accessories Unit and media careType Logo examples Type detail Playable contents Playable mediaFinalize Discs that cannot be played This unitRegion management information BD-VideoFront panel Standby/on switch* Í/IControl reference guide DisplayBasic touchpad operation Using the touchpadSwitching the screen Move the highlight or the pointerEntering characters Using the Keys screenTypes of Keys screen Video OUT Standard quality Connecting to a TVHdmi AV OUT High quality Hdmi cable ≥ Use Hdmi AV OUT Main terminalConnecting to an amplifier/receiver Hdmi cableAmplifier/receiver Digital Audio OUT Optical or Coaxial7.1ch Audio OUT Cable connectionsWireless LAN connection Connecting to the networkConnecting to an AC power source AC power supply cord suppliedEasy Setting SettingsEasy Network Setting Enter your encryption key password Search for wireless networkWhen your wireless network is encrypted ≥ If your wireless network is encrypted, go to stepTo update the firmware Reprogramming the remote controlFirmware updates New firmware is available Please update firmware in SetupVideos/Photos/Music Inserting or removing mediaHome menu USBUsing colored buttons Multi User ModeSwitching the user Using facial recognitionPlayback Playback operations using Keys screenOperations during playback Show top menu/pop-up menu Displaying menus and playback informationQuick playback control Show the status messagesEnjoying BD-Live Enjoying 3D video and photosSlideshow Communication Camera TY-CC20W or TY-CC10W ≥ Network connection ≥ Network settingWhen the audio is distorted 31, Audio Auto Gain Control Press InternetPlaying back contents on the Dlna server Home Network featureUsing the Digital Media Controller Easy control only with Viera remote control Automatic input switching Power on linkPower off link Viera LinkTM Hdavi ControlTMOption menu Operation MenuVideo Settings Personal PreferenceAudio Settings 3D SettingsSetup menu VideoAudio ¾ DTS/DTS-HDLanguage Network DSTRatings SystemFirmware Update Unit SettingsRemote Control Code ¾ Automatic Update CheckGeneral operation Troubleshooting guideCannot eject disc Picture Playback On the television MessagesOn the unit’s display Display languages list Language code listSupplemental information Start≥ This unit contains delicate electronic components SpecificationsOn the next Hdmi AV OUT File formatAudio information Digital Audio OUT Coaxial/OpticalAbout Divx Video About Divx VIDEO-ON-DEMAND Reference Limited Warranty One Panasonic Way, Secaucus, New JerseyPanasonic Canada Inc Limited Warranty Only for CanadaPlease locate your nearest Authorized Servicentre Ambler Drive, Mississauga, Ontario L4W 2T3Conexiones básicas Funcionamiento básico del panel táctilUso de la Keys pantalla Reproducción básicaAudio IndexBD-Live