Samsung BDF5900 user manual Troubleshooting, Problem Solution

Page 63

Troubleshooting

Before requesting service, please try the following solutions.

PROBLEM	SOLUTION
No operation can be performed with the	• Check the batteries in the remote control. They may need replacing.
remote control.	• Operate the remote control at a distance of no more than 20 feet from the
	player.
	• Remove the batteries and hold down one or more buttons for several
	minutes to drain the microprocessor inside the remote control to reset it.
	Reinstall the batteries and try to operate the remote control again.
The disc does not play.	• Ensure that the disc is installed with the label side facing up.
	• Check the region number of the Blu-ray Disc/DVD.
The disc Menu does not appear.	• Ensure that the disc has disc menus.

The prohibition message appears on the	• This message appears when an invalid button is pressed.
screen.	• The Blu-ray Disc/DVD's software doesn't support the feature (e.g., angles).
	• You've requested a title or chapter number or search time that is out of
	range.
Play mode differs from the Setup Menu	• Some of the functions selected in the Setup Menu may not work properly if
selection.	the disc is not encoded with the corresponding function.
The screen ratio cannot be changed.	• The Screen Ratio is fixed on your Blu-ray Disc/DVD.
	• This is not a problem with the player.
No audio.	• Make sure you have selected the correct Digital Output in the Audio Options
	Menu.
The screen is blank.	• If the HDMI output is set to a resolution your TV cannot support (for
	example, 1080p), you may not see a picture on your TV.
	• Press the @button (on top panel) for more than 5 seconds with no disc
	inside. All settings will revert to the factory settings.
	• When the factory default settings are restored, all stored user BD data will
	be deleted.
Forgot password.	• Press the @button (on top panel) for more than 5 seconds with no disc
	inside. All settings including the password will revert to the factory settings.
	Don't use this unless absolutely necessary.
	• When the factory default settings are restored, all stored user BD data will
	be deleted.

07 Appendix

English 63

Image 63

Contents Blu-rayDisc Player Safety Information Class 1 Laser productFCC Note for U.S.A Handling Cautions PrecautionsImportant Safety Instructions Disc Storage & ManagementUsing the 3D function This player does not convert 2D content into 3DCopyright Contents BD-LIVE Network ServicesDisc types your player cannot play Disc types and contents your player can playGetting Started Disc and Format CompatibilityLogos of Discs the player can play Region CodeHE-AAC Supported FormatsVideo File Support MKVSupported Subtitle File Formats Music File SupportPicture File Support Avchd Advanced Video Codec High Definition Accessories Check for the supplied accessories shown below4301-000121 Tray Remote Control SensorFront Panel Rear PanelCheck the polarity +/- of the batteries Remote ControlTour of the Remote Control Installing batteriesConnections Connecting to a TVMethod Connecting to an Audio SystemConnecting to a Network Router Wired NetworkWireless Network Initial Settings Procedure Home Screen SettingsDetailed Function Information Accessing the Settings ScreenButtons on the Remote Control Used for the Settings Menu Selected item or confirm a settingSettings Menu Functions Wireless router Lets you choose to have 96Khz PCM signalsCompatible with a 96Khz signal Volume of loud sounds is reducedQuick Setup Guide for details From selected servicesContent based on its rating Enjoy Smart Hub servicesDevice Manager Have set unless the PIN is entered TV using an Hdmi cableFunction Rating you have set unless the PIN is enteredRequires an active Internet connection For more information about the Software UpdateSetup function Default security PIN isNetworks and the Internet Configuring Your Network ConnectionWired Network ĞĞ Wired ManualWpspin Wireless NetworkĞĞ Wpspin ĞĞ WpspbcThrough the Player Using a PIN Wi-Fi DirectThrough the Wi-Fi Device Through the Player Using PBCUpgrading Software Button. See Update Now on this page for detailsBy USB Auto UpdatePlaying Commercial Discs Accessing the AllShare Play ScreenMedia Play AllShare Play ScreenPlaying a Disc with User Recorded Content Using the Allshare Network Function To Download the Allshare SoftwareClick Support at the top Blu-ray Disc Player Play backPCs files Disc Menu Buttons on the Remote Control used for Video PlaybackUsing the Tools Menu Controlling Video PlaybackTitle Search Titles Repeat ModePicture Mode Movie The best setting for Watching movies Search SceneBonusview Using the View & Options MenusUsing the View Menu Using the Options MenuControlling Music Playback Buttons on the Remote Control used for Music PlaybackCreating a Playlist from an Audio CD Information Select to see the Contents EncodingRepeating Tracks on an Audio CD Shuffling Tracks on an Audio CDPlaying Photo Contents Enlarge up to 4 times SettingsMusic Slide show Settings ZoomUsing the Send Function To log in to your Samsung account, follow these steps Network ServicesBefore Using Movies & TV Shows or Apps Logging In to Your Samsung AccountUsing Movies & TV Shows Downloading Applications Using AppsDownloaded Select to access the Downloaded Apps Screen at a GlanceSorting the Apps Using the Downloaded ScreenUsing the Edit Menu Functions Starting an ApplicationMove an App in My Apps Edit My AppsAdd an App to My Apps Delete an App from My AppsCreate Folder Move to FolderRename Folder Delete Update Apps\\ The Web Browser is not compatible with Java applications Using the Web BrowserScreen Mirroring Link Browsing and Pointer BrowsingCloses the Web Browser Using the Keyboard Pop-upControl Panel at a Glance Moves to the Home screen of the Web BrowserOptions on the Keyboard Pop-Up Using the Setting MenuPrivacy mode, select OK Privacy mode is enabledSetting Factory defaults PrivateBD-LIVE Compliance and Compatibility Notice AppendixCopy Protection Network Service DisclaimerLicense Hdmi Additional Information Available on all Blu-ray Discs/DVDs Settings Middle of playback Read/write speed Disc Menu. Press the Disc Menu buttonResolution according to the contents type Re-encoded Digital Output SelectionProblem Solution TroubleshootingSamsung authorized service center Hdcp High-bandwidth Digital Content ProtectionIf you experience other problems Then follow the procedure againFunction. See BD-LIVE serviceOccurs BD-LIVE service RepairsWPA2-PSK TKIP/AES SpecificationsWEP OPEN/SHARED WPA-PSK TKIP/AESLimited Warranty to Original Purchaser Questions or COMMENTS?