Samsung BDC5500/XAC, BDC5500/XAA, BD-C5500C/XAA user manual Appendix, Troubleshooting

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Appendix


	Troubleshooting
Before requesting service, please check the following.

PROBLEM		SOLUTION
No operation can be performed with the	• Check the batteries in the remote control. They may need replacing.
remote control.	• Operate the remote control at a distance of no more than 20 feet.
	• Remove batteries and hold down one or more buttons for several minutes
	to drain the microprocessor inside the remote control to reset it. Reinstall
	batteries and try to operate the remote control again.
Disc does not play.	• Ensure that the disc is installed with the label side facing up.
	• Check the region number of the Blu-ray Disc/DVD.
Disc Menu does not appear.	• Ensure that the disc has disc menus.

The prohibition message appears on the	• This message appears when an invalid button is pressed.
screen.	• The Blu-ray Disc/DVD’s software doesn’t support the feature (e.g., angles)
	• You’ve requested a title or chapter number or search time that is out of
	range.
Play mode differs from the Setup Menu	• Some of the functions selected in the Setup Menu may not work properly if
selection.	the disc is not encoded with the corresponding function.
The screen ratio cannot be changed.	• The Screen Ratio is fixed on your Blu-ray Disc/DVDs.
	• This is not a problem with the player.
No audio.	• Make sure you have selected the correct Digital Output in the Audio Options
	Menu.
The screen is blocked	• If the HDMI output is set to a resolution your TV cannot support (for
	example, 1080p), you may not see a picture on your TV.
	• Press the STOP (	) button (on front panel) for more than 5 seconds with
	no disc inside. All settings will revert to the factory settings.
	• When the factory default settings are restored, all the user data stored in
	the BD data will be deleted.

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Contents Blu-ray Disc Player Blu-ray Disc Features Key featuresBlu-ray Disc Player Features Class 1 Laser product Safety InformationFCC Note for U.S.A Disc Handling Important Safety InstructionsPrecautions Disc Storage & ManagementHandling Cautions Maintenance of CabinetDisc Storage Restrictions on PlaybackContents Wireless Network Connecting to an Audio SystemConnecting to the Network Before Starting Initial SettingsUsing the Title Menu Using the Disc menu/Title menu/Popup menuUsing the Disc Menu Using the Popup MenuSoftware Upgrade Notification Using Internet@TVSettings Using the AllShare FunctionGetting Started Disc Types and Contents that can be playedDisc types that cannot be played Blu-ray Disc Compatibility Disc Types BD-ROMAvchd Advanced Video Codec High Definition Audio CD CD-DAUse a 700MB80 minutes CD-RW/-R disc Region Code CopyrightBlu-ray Disc Dolby TrueHD DTS-HD Master Audio AccessoriesLogos of Discs that can be played Korea, Japan DivXFront Panel Front Panel Display Ab c d Rear PanelRemote Control Tour of the Remote ControlInstalling batteries Connected to the TV Setting the Remote ControlControllable Tv Codes TV CHConnecting to a TV ConnectionsAudio cable Red WhiteResolution is actually Case 3 Connecting to a TV Component Better QualityRed White Red Blue Green Case 4 Connecting to a TV Video Good Quality Red White YellowConnecting to an Audio System Hdmi cable not includedCase 2 Optical cable Not included Service Connecting to the NetworkCable Network Broadband service Wireless NetworkWireless IP sharer Networking with PC for AllShare function See pages 56~57Press the Enter button to select Start button SetupBefore Starting Initial Settings Do not confuse because this is not malfunctionExit Button Press this to exit the menu Setting the MenuMove the cursor or select an item Press the Exit button to exit the menuBD Wise Samsung Players only ResolutionTV Aspect DisplayResolution according to the output mode Hdmi Format Progressive ModeStill Mode Movie Frame 24FsDigital Output Selection Set whether to downsample 96kHz signalsPCM Downsampling BitstreamDynamic Range Control Downmixing ModeInitial Settings DTS Neo6Clock Clock Mode You can set it to Auto or ManualBD Data Management DivXR RegistrationDivXR Deactivation Network SettingsWired Network NetworkUse the number buttons on your remote to enter numbers Wireless NetworkPress the Return button on your remote Press the Enter button  Setting Up the Network ConnectionPress the buttons to select Auto or Network Test Network StatusUse the number buttons to enter numbers Parental Rating Change PasswordBD-LIVE Internet Connection LanguageBackground Power On/Off SoundSoftware Upgrade Energy SavingContact Samsung Provide contact information for assistance with your playerBasic Functions Searching for a Desired Scene Using the Popup MenuSkipping Chapters Slow Motion PlayRepeat the Section Using the Tools buttonRepeat the Title or Chapter Moving to a Desired Scene DirectlySelecting the Subtitle Language Selecting the Picture SettingSelecting the Audio Language Changing the Camera AngleButtons on the Remote Control used for Music Playback Setting BonusviewListening to Music Playlist Playing an Audio CD CD-DA/MP3Repeat an Audio CD CD-DA/MP3 Audio CD CD-DA/MP3 Screen ElementsPlaying a Jpeg Disc Using the Tools buttonRepeat this procedure to select additional tracks Playing back a PicturePlaying back a USB Storage Device Compliant with WMA version Supported file formats1920x1080 Sampling rates in kHz 8, 11, 16, 22, 32, 44.1Internet@TV at a Glance Using the Keypad Press the Enter button Map and address appear on the screenAccount Login Network ServicesSettings System SetupSamsung Apps Service ManagerInternet@TV Services Available PropertiesUsing the AllShare Function Application Program at a GlanceTo set folder sharing off Menu BarSelect a folder in your PC to share Folders and files in My ComputerTroubleshooting AppendixClean the disc No Hdmi output Forgot passwordAuthorized service center Picture is noisy or distorted AgainNetwork Test menu. See BD-LIVE serviceOccurs BD-LIVE service Or notResolution DTS Neo6 Repeat Optimal Resolution 30~31Index Specifications Compliance and Compatibility Notice Copy ProtectionNetwork Service Disclaimer License Limited Warranty to Original Purchaser One 1 Year Parts / Ninety Days 90 Labor` Europe AreaWeb Site ` AfricaQuestions or COMMENTS? AK68-01854A-00