Samsung Blu-ray Disc Player user manual Troubleshooting, Problem Solution

Page 56

Appendix

Troubleshooting

Before requesting service, please try the following solutions.

PROBLEM

SOLUTION

No operation can be performed with the

• Check the batteries in the remote control. They may need replacing.

remote control.

• Operate the remote control at a distance of no more than 20 feet from the

 

player.

 

• Remove the batteries and hold down one or more buttons for several

 

minutes to drain the microprocessor inside the remote control to reset it.

 

Reinstall the batteries and try to operate the remote control again.

The disc does not play.

• Ensure that the disc is installed with the label side facing up.

 

• Check the region number of the Blu-ray Disc/DVD.

The disc Menu does not appear.

• Ensure that the disc has disc menus.

 

 

The prohibition message appears on the

• This message appears when an invalid button is pressed.

screen.

• The Blu-ray Disc/DVD's software doesn't support the feature (e.g., angles).

 

• You've requested a title or chapter number or search time that is out of

 

range.

Play mode differs from the Setup Menu

• Some of the functions selected in the Setup Menu may not work properly if

selection.

the disc is not encoded with the corresponding function.

The screen ratio cannot be changed.

• The Screen Ratio is fixed on your Blu-ray Disc/DVD.

 

• This is not a problem with the player.

No audio.

• Make sure you have selected the correct Digital Output in the Audio Options

 

Menu.

The screen is blank.

• If the HDMI output is set to a resolution your TV cannot support (for

 

example, 1080p), you may not see a picture on your TV.

 

• Press the @button (on front panel) for more than 5 seconds with no disc

 

inside. All settings will revert to the factory settings.

 

• When the factory default settings are restored, all stored user BD data will

 

be deleted.

Forgot password

• Press the @button (on front panel) for more than 5 seconds with no disc

 

inside. All settings including the password will revert to the factory settings.

 

Don't use this unless absolutely necessary.

 

• When the factory default settings are restored, all stored user BD data will

 

be deleted.

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Contents Blu-rayDisc Player FCC Note for U.S.A Safety InformationClass 1 Laser product Precautions Important Safety InstructionsDisc Storage & Management Handling CautionsCopyright Using the 3D functionThis player does not convert 2D content into 3D Contents Using Smart Hub Smart Hub at a Glance Using the Web Browser Using Disc to DigitalBD-LIVE Playing a Registered Disc to Digital MovieDisc types and contents your player can play Getting StartedDisc and Format Compatibility Disc types your player cannot playRegion Code Logos of Discs the player can playResolution Supported FormatsVideo File Support VroKHz 8, 11 Music File SupportSupport Range Avchd Advanced Video Codec High Definition AccessoriesCheck for the supplied accessories shown below Front Panel Rear PanelInstalling batteries Remote ControlTour of the Remote Control TV Control Codes Setting the Remote Control to Operate Your TVTV Power Connections English Connecting to a TVConnections Connecting to an Audio System MethodConnections Connecting to External DevicesSTB Wireless Network Connecting to a Network RouterWired Network Home Screen SettingsInitial Settings Procedure Buttons on the Remote Control Used for the Settings Menu Accessing the Settings ScreenSelected item or confirm a setting Hdmi InputSettings Menu Functions Lets you choose to have 96Khz PCM signals Compatible with a 96Khz signalVolume of loud sounds is reduced See the digital output selection table onYou are connecting them to the network Through Hdmi in 1 is enabledBoot time On your networksTV using an Hdmi cable Settings. The Simple Menu appears\\ Wired USB keyboards are not supported USB port on the front of the playerNetwork and Smart Hub settings Default security PIN isRating you enter unless the PIN is entered Select unless the PIN is enteredNetworks and the Internet Configuring Your Network ConnectionWired Network Getting the Network Settings Values Wireless NetworkYou can setup a wireless network connection in three ways ĞĞ Wireless General ManualWi-Fi Direct ĞĞ WpspbcThrough the Wi-Fi Device Through the Player Using PBCThrough the Player Using a PIN To Set the Soft AP Security KeyAllShare Settings If you select Dont Upgrade, the player cancels the upgradeUpgrading Software By OnlineBy USB By DiscBy Downloaded Click Support on the top rightStandby Mode Upgrade Accessing the AllShare Play Screen Media PlayAllShare Play Screen at a Glance Playing Commercial Video DiscsPlaying Commercial Audio Discs Music Screen ControlsMethod Turn the player onTo Download the AllShare Software Playing a Disc with User Recorded ContentUsing the AllShare Network Function Smart Phone Buttons on the Remote Control used for Video Playback Using the Tools MenuControlling Video Playback Disc MenuBonusview Buttons on the Remote Control used for Music Playback Controlling Music PlaybackRepeating Tracks on an Audio CD Shuffling Tracks on an Audio CDCreating a Playlist from a CD RippingPlaying Photo Contents Using the Tools Menu when a file is highlightedLogin / Out Earliest DateEarliest to latest date MonthlyPress vbutton Then pressing the vbuttonDevice or to delete a playlist Edit Playlist VbuttonSmart Hub at a Glance Network ServicesUsing Smart Hub Using the Web Browser Web Browser at a GlanceUsing Disc to Digital Yellow C To switch the pointerScroll Up/Scroll Down Tools To display Tools windowRegistering a DVD Movie in Disc to Digital Playing a Registered Disc to Digital MovieAppendix Compliance and Compatibility NoticeAppendix English Network Service DisclaimerCopy Protection License Rovi Flow-Down Licence Terms Terms of Use Hdmi Additional InformationDigital Output Settings Middle of playback BD Data ManagementRead/write speed Disc Menu. Press the Disc Menu buttonResolution according to the contents type Digital Output Selection Re-encodedTroubleshooting Problem SolutionIf you experience other problems Authorized service centerHdcp High-bandwidth Digital Content Protection Check if you have a firewall enabledSpecifications RepairsLimited Warranty to Original Purchaser Questions or COMMENTS?

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