Samsung BD-C6500 Forgot password, Again, Authorized service center Picture is noisy or distorted

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Appendix

PROBLEM		SOLUTION

Forgot password	• Press the STOP (	) button (on front panel) for more than 5 seconds with
	no disc inside. All settings including the password will revert to the factory
	settings.
	Don’t use this unless absolutely necessary.

•When the factory default settings are restored, all the user data stored in the BD data will be deleted.

If you experience other problems.	• Go to the contents and find the section of the user manual that contains the
	explanations regarding the current problem, and follow the procedure once
	again.
	• If the problem still cannot be solved, please contact your nearest Samsung
	authorized service center.

The picture is noisy or distorted	• Make sure that the disc is not dirty or scratched.
	• Clean the disc.

No HDMI output.	• Check the connection between the TV and the HDMI jack of the player.
	• Check if your TV supports 480p, 720p, 1080i, 1080p HDMI input resolution.

Abnormal HDMI output screen.	• If random noise appears on the screen, it means that TV does not support
	HDCP (High-bandwidth Digital Content Protection).

PC Share Manager function
I can see folders shared through the PC	• Since it shows only files	corresponding to the Image, Music,	and	Movie
Share Manager, but I cannot see the files.	categories, files that do	not correspond to these categories	may	not be
	displayed.

AllShare function
Video is played intermittently.	• Check if the network is stable.

•Check if the network cable is properly connected and if the network is not overloaded.

•Wireless connection between the server and the player is unstable. Check the connection.

AllShare connection between TV and PC is	• IP address under the same subnetwork should be unique, otherwise IP
unstable.	collision can results in such a phenomenon.
	• Check if you have a firewall enabled.
	If so, disable the firewall function.

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Contents Blu-ray Disc Player Please register your product atKey features Blu-ray Disc FeaturesBlu-ray Disc Player Features Safety Information FCC Note for U.S.AFCC RF Radiation Exposure Important Safety Instructions PrecautionsClass 1 Laser product Disc Handling Disc Storage & ManagementMaintenance of Cabinet Restrictions on PlaybackContents Still Mode Using the Disc menu/Title menu/Popup menu Using the Disc MenuUsing the Title Menu Using the Popup MenuUsing Internet@TV SettingsSoftware Upgrade Notification Using the AllShare FunctionDisc Types and Contents that can be played Getting StartedDisc types that cannot be played Blu-ray Disc Compatibility Disc Types BD-ROMSupported File Formats Audio CD CD-DAVideo File Support Region Code CopyrightMusic File Support Avchd Advanced Video Codec High DefinitionAccessories Logos of Discs that can be playedFront Panel Front Panel Display Rear Panel Tour of the Remote Control Remote ControlInstalling batteries Setting the Remote Control Controllable Tv CodesConnected to the TV TV CHConnecting to a TV ConnectionsHDMI-DVI cable Not included Audio cable Case 3 Connecting to a TV Component Better Quality Resolution is actuallyCase 4 Connecting to a TV Video Good Quality Connecting to an Audio System 1CH audio cables Not included Channel Amplifier Case 4 Audio cable Connecting to the Network ServiceCable Network Router Broadband modemWireless Network Wireless IP sharerSetup Before Starting Initial SettingsPress the Enter button to select Start button Do not confuse because this is not malfunctionSetting the Menu Exit Button Press this to exit the menuPress the Exit button to exit the menu Resolution TV AspectBD Wise Samsung Players only DisplayResolution according to the output mode Progressive Mode Still ModeHdmi Format Movie Frame 24FsPCM Downsampling Digital Output SelectionDownmixing Mode Speaker SettingDynamic Range Control DTS Neo6Initial Settings Internet@TV Screen SizeAnynet+HDMI-CEC BD Data ManagementNetwork Settings Network SetupClock DivXR RegistrationWired Network To get the Network setting values from mostThis process can take up to five minutes Use the number buttons on your remote to enter numbersWireless Network  Setting Up the Network ConnectionPress the Return button on your remote Setting Up the Wireless Network Connection Manual Use the number buttons to enter numbersNetwork Status BD-LIVE Internet ConnectionParental Rating LanguageChange Password Power On/Off SoundBackground Energy SavingSoftware Upgrade Contact SamsungSupport Provide contact information for assistance with your playerBasic Functions Using the Popup Menu Searching for a Desired SceneSkipping Chapters Slow Motion PlayUsing the Tools button Repeat the Title or ChapterRepeat the Section Moving to a Desired Scene DirectlySelecting the Picture Setting Selecting the Audio LanguageChanging the Camera Angle Selecting the Subtitle LanguageSetting Bonusview Buttons on the Remote Control used for Music PlaybackListening to Music Playing an Audio CD CD-DA/MP3 Repeat an Audio CD CD-DA/MP3Playlist Audio CD CD-DA/MP3 Screen ElementsUsing the Tools button Playing a Jpeg DiscPlaying back a Picture Insert a Jpeg disc into the disc trayPlaying back a USB Storage Device Network Services Using Internet@TVGetting Started with Internet@TV Internet@TV at a GlanceUsing the Keypad Press the Enter button Map and address appear on the screenSettings Account LoginSystem Setup Internet@TV IDService Manager Internet@TV Services AvailableSamsung AppS PropertiesSoftware Upgrade Notification Using the AllShare FunctionApplication Program at a Glance AllShare does not support the following functions During video playback, play time will not displayTroubleshooting AppendixForgot password Authorized service center Picture is noisy or distortedClean the disc No Hdmi output AgainBD-LIVE service Occurs BD-LIVE serviceNetwork Test menu. See Or notRomote Control Downmixing Mode Resolution DTS Neo6 Repeat IndexSpecifications Compliance and Compatibility Notice Copy ProtectionNetwork Service Disclaimer License Limited Warranty to Original Purchaser Region Area Contact Center  Web Site Questions or COMMENTS?