Samsung BD-C6900 user manual Appendix, Troubleshooting

Page 59

Appendix


	Troubleshooting
Before requesting service, please check the following.

PROBLEM	SOLUTION
No operation can be performed with the	• Check the batteries in the remote control. They may need replacing.
remote control.	• Operate the remote control at a distance of no more than 6.1m.

•Remove batteries and hold down one or more buttons for several minutes to drain the microprocessor inside the remote control to reset it. Reinstall batteries and try to operate the remote control again.

Disc does not play.	• Ensure that the disc is installed with the label side facing up.
	• Check the region number of the Blu-ray Disc/DVD.
Disc Menu does not appear.	• Ensure that the disc has disc menus.

The prohibition message appears on the	• This message appears when an invalid button is pressed.
screen.	• The Blu-ray Disc/DVD’s software doesn’t support the feature (e.g., angles)
	• You’ve requested a title or chapter number or search time that is out of
	range.
Play mode differs from the Setup Menu	• Some of the functions selected in the Setup Menu may not work properly if
selection.	the disc is not encoded with the corresponding function.
The screen ratio cannot be changed.	• The screen aspect ratio is fixed on your Blu-ray Disc/DVDs.
	• This is not a problem with the player.

No audio.	• Make sure you have selected the correct Digital Output in the Audio Options
	Menu.
The screen is blocked	• Press the STOP (	) button (on the front panel) for more than 5 seconds
	with no disc inside. All settings will revert to the factory settings.

•When the factory default settings are restored, all the stored user BD data is deleted.

If the HDMI output is set to a resolution your	• Press the STOP (	) button (on front panel) for more than	5 seconds with
TV cannot support (for example, 1080p), you	no disc inside. All settings will revert to the factory settings.
may not see a picture on your TV.	• When the factory default settings are restored, all the stored user BD data
	is deleted.

08 Appendix

English 59

Image 59

Contents Please register your product at Blu-ray Disc PlayerBlu-ray Disc Player Features Key featuresBlu-ray Disc Features Class 1 Laser product Safety InformationFCC Note for U.S.A Disc Storage & Management Important Safety InstructionsPrecautions Disc HandlingRestrictions on Playback Maintenance of CabinetDisc Storage Handling CautionsContents Resolution Connecting to the Network Cable Network Wireless NetworkBefore Starting Initial Settings Setting the MenuPower On/Off Sound Network SetupNetwork Settings Change PasswordUsing the AllShare Function Using Internet@TVSettings Software Upgrade NotificationDisc types that cannot be played Disc Types and Contents that can be playedGetting Started BD-ROM Blu-ray Disc Compatibility Disc TypesUse a 700MB 80 minute CD-RW/-R disc Supported File FormatsAudio CD CD-DA Video File SupportAvchd Advanced Video Codec High Definition Region CodeCopyright Music File SupportLogos of Discs that can be played AccessoriesFront Panel Front Panel Display Rear Panel Installing batteries Tour of the Remote ControlRemote Control TV CH Setting the Remote ControlControllable Tv Codes Connected to the TVConnections Connecting to a TVAudio cable not included Red White Red White Red Blue Green Case 3 Connecting to a TV Component Better QualityResolution is actually Component cable Not includedRed White Yellow Case 4 Connecting to a TV Video Good QualityAudio/Video cable Not included Connecting to an Audio System 1CH audio cables Not included Channel Amplifier Red White Cable Network Connecting to the NetworkService Broadband service Wireless NetworkWireless IP Sharer This is not malfunction SetupBefore Starting Initial Settings Press the Enter button to select StartSetting the Menu Deactivated 3D ModeDisplay TV Screen SizeBD Wise Samsung Players only ResolutionTV Aspect Resolution according to the output mode Movie Frame 24Fs Progressive ModeStill Mode Hdmi FormatDigital Output Selection PCM DownsamplingDTS Neo6 Downmixing ModeSpeaker Setting Dynamic Range ControlBD Data Management Initial SettingsInternet@TV Screen Size Anynet+HDMI-CECDivXR Registration Network SettingsNetwork Setup ClockUse the number buttons on your remote to enter numbers Wired NetworkThis process can take up to five minutes Press the Return button on your remote Wireless Network Setting Up the Network Connection Use the number buttons to enter numbers SetupReappears Language Network StatusBD-LIVE Internet Connection Parental RatingFront Display Change PasswordPower On/Off Sound BackgroundTo select By Internet, press the Enter button Software UpgradeContact Samsung SupportBasic Functions Slow Motion Play Using the Popup MenuSkipping Chapters Searching for a Desired SceneMoving to a Desired Scene Directly Using the Tools buttonRepeat the Title or Chapter Repeat the SectionChanging the Camera Angle Selecting the Picture SettingSelecting the Audio Language Selecting the Subtitle LanguageListening to Music Setting BonusviewButtons on the Remote Control used for Music Playback Audio CD CD-DA/MP3 Screen Elements Playing an Audio CD CD-DA/MP3Repeat an Audio CD CD-DA/MP3 PlaylistPlaying back a Picture Using the Tools buttonPlaying a Jpeg Disc Playing back a USB Storage Device Internet@TV at a Glance Network ServicesUsing Internet@TV Getting Started with Internet@TVPress the Enter button Map and address appear on the screen Using the KeypadInternet@TV ID SettingsAccount Login System SetupProperties Service ManagerSamsung Apps Using the AllShare Function AllShare Program at a Glance Appendix TroubleshootingDont use this unless absolutely necessary Forgot passwordAuthorized service center Hdcp High-bandwidth Digital Content ProtectionViewing TV using 3D function DST Daylight Saving Time IndexRomote Control Sensor Dynamic Range Control Specifications Copy Protection Compliance and Compatibility NoticeNetwork Service Disclaimer License Argentine Brazil 0800-124-421 4004-0000 Chile Area Contact Center  Web SiteCanada MexicoAK68-01942N

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