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5
Troubleshooting
42 Troubleshooting
Network
Symptom | Cause & Solution |
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yy The connected USB storage may not have enough space. Connect | |
work. | the USB storage with at least 1GB free space. |
| |
| yy Ensure that the unit is correctly connected to the local area network |
| and can access the internet (see page 19). |
| yy Your broadband speed may not fast enough to use the |
| features. Contact your Internet Service Provider (ISP) and increase the |
| broadband speed is recommended. |
| yy The |
| [Prohibited]. Set the option to [Permitted]. |
|
|
Streaming video services (such | yy Your broadband service speed may not be fast enough to stream |
as YouTube™, etc.) are often | video services. Contact your Internet Service Provider (ISP) and |
stopped or “buffer” during | increase the broadband speed is recommended. |
playback. |
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|
Shared folder or files from your | yy The firewall or |
PC or a media server are not | Turn off the firewall or |
displayed on the device list. | media server. |
| yy The player is not connected to the local area network that your PC or |
| the media server are connected. |
|
|
Picture |
|
Symptom | Cause & Solution |
|
|
There is no picture. | yy Select the appropriate video input mode on the TV so the picture |
| from the unit appears on the TV screen. |
| yy Connect the video connection securely. |
| yy Check the [HDMI Color Setting] in the [Setup] menu is set to the |
| appropriate item that conforms to your video connection. |
| yy Your TV may not support the resolution you have set on the player. |
| Change the resolution that your TV accepts. |
| yy The player’s HDMI OUT jack is connected to a DVI device that does |
| not support copyright protection. |
|
|
Picture noise appears. | yy You are playing a disc recorded in a Colour system that is different |
| from your TV. |
| yy Set the resolution which your TV accepts. |
|
|
yy Connect the player to your TV with HDMI cable (Type A, High Speed | |
not output 3D views. | HDMI™ Cable). |
| yy Your TV may not support “HDMI 1.4 3D mandatory format”. |
| yy The [3D Mode] option in the [Setup] menu is set to [Off ]. |
| Set the option to [On]. |
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