Appendix
Troubleshooting
If you are experiencing problems with the drive, verify the following items. Since the problem may be caused by a device other than the drive, check other things such as system settings or other software being used, etc.
If you cannot resolve the problem after verifying these items, contact your dealer or our customer service department.
Problem |
| Possible Cause |
| Possible Solution |
|
|
|
|
|
Drive cannot play a | 1. | The disc is not inserted | 1. | Reinsert the disc |
DVD, CD or BD in |
| correctly. |
| correctly. |
the drive or certain | 2. | The disc is dirty. | 2. | Clean the disc surface. |
types of discs cannot | 3. | The | 3. | Clean the |
be read in the drive. | 4. | The disc is scratched or | 4. | Change the disc. |
|
| warped. |
|
|
| 5. | The disc uses a region | 5. | Refer to your system |
|
| code that cannot be |
| manual for help. |
|
| played on the drive. |
|
|
|
|
|
| |
Disc tray cannot be | 1. AC Plug is not connected | 1. | Connect the AC plug | |
opened |
| to AC outlet. |
| tightly. |
| 2. | Power Switch is not | 2. Turn the Power Switch on | |
|
| turned on. |
| and try again. |
|
|
|
| |
Drive is not detected | 1. | The USB 2.0 converter | 1.Make sure USB 2.0 converter | |
by the system. |
| cable or eSATA cable is |
| cable or eSATA cable is |
|
| not properly connected. |
| connected properly and |
|
|
|
| |
|
|
|
|
|
Drive will not play | 1. | The disc doesn’t match | 1. | Check the disc format. |
media or certain |
| your system. Is the media |
|
|
types of CD, DVD or |
| disc the correct format for |
|
|
BD media. |
| the type of system that |
|
|
|
| you are using. |
|
|
| 2. Virus possibility. | 2. | Has the Windows | |
|
|
|
| software driver program |
|
|
|
| been corrupted by a virus? |
|
|
|
| Run a Virus Scan program |
|
|
|
| and repair if possible. |
|
|
|
|
|
10