Samsung SP67L6HD, SP50L6HD No sound or picture, Power button, Check the volume, Has been pressed

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Troubleshooting: Before Contacting Service Personnel

Before contacting Samsung after-sales service, perform the following simple checks.

If you cannot solve the problem using the instructions below, note the model and serial number of the television and contact your local dealer.

No sound or picture	◆	Check that the mains lead has been connected to a wall socket.
	◆	Check that you have pressed the power button (On/Off) and the
		POWER ( ) button.
	◆	Check the picture contrast and brightness settings.
	◆	Check the volume.
	◆	Check if Internal Mute is set to ON.

Normal picture but no sound	◆	Check the volume.
	◆	Check whether the volume MUTE ( ) button on the remote control
		has been pressed.

No picture or black and white picture	◆	Adjust the colour settings.
	◆	Check that the broadcast system selected is correct.

Sound and picture interference	◆	Try to identify the electrical appliance that is affecting the television,
		then move it further away.
	◆	Plug your television into a different mains socket.

Blurred or snowy picture,	◆	Check the direction, location and connections of your aerial.
distorted sound		This interference often occurs due to the use of an indoor aerial.

Remote control malfunctions	◆	Replace the remote control batteries.
	◆	Clean the upper edge of the remote control (transmission window).
	◆	Check the battery terminals.

Screen is black and power indicator light blinks steadily

◆On your computer check; Power, Signal Cable.

◆The TV is using its power management system.

◆Move the computer’s mouse or press any key on the keyboard.

◆On your equipment check (STB, DVD, etc) ; Power, Signal Cable.

◆The TV is using its power management system.

◆Press the SOURCE ( ) button on the panel or remote control.

◆Turn the TV off and on.

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Contents DLP TV Page Contents Troubleshooting Before Contacting Service Personnel Checking Parts Control Panel Front of the TVConnection Panel Side of the TVRear of the TV Infrared Remote Control Inserting the Batteries in the Remote Control Connecting to an Aerial or Cable Television Network Connecting a Satellite Receiver or DecoderUsing a coaxial cable Use the 3M/5M/7M cable supplied by SamsungMains lead is attached to the rear of your television Switching Your Television On and OffPlacing Your Television in Standby Mode Becoming Familiar with the Remote Control Plug & Play Feature Press the ENTER/OK button If you want to reset this featureFor further details on settings, refer to the previous Choosing Your Language Press the Menu button Result The main menu is displayedStoring Channels Automatically Select your Country by pressing the … or † buttonStoring ChannelsManually BG DK I LChannel mode Adding / Locking Channels Sorting the Stored Channels This operation allows you to change the programme numbersAssigning Names to Channels Using the LNA Low Noise Amplifier Feature Fine Tuning Channel Reception Displaying InformationChanging the Picture Standard Dynamic Standard Movie CustomCustomizing the Picture Settings Contrast Brightness PC modeCool 2 Cool 1 Normal Warm 1 Warm Standard, Movie, or CustomSetting the Picture PC Mode TvpcEnglish Positioning and Sizing the screen using Zoom RF/AV/S-Video SD-level-Component ModePC Mode Hdmi ModeViewing the DNIe Demonstration Freezing the Current PictureSetting the My Colour Control Easy Control Setting the My Colour Control Detail Control Setting the Blue Screen Activating Panel Button LockSetting the Film Mode Using Game ModeViewing the Picture in Picture PIP TV Ext.1 Ext.2 AV S-VideoTable of PIP Settings Using the Digital NR Noise Reduction Feature Changing the Sound Standard Standard Music Movie Speech CustomCustomizing the Sound Settings Sound Balance AdjustmentOff 3D Mono Stereo Setting the TruSurround XTAdjusting the Volume Automatically Setting the Melody Sound Selecting the Internal MuteSelecting the Sound Mode depending on the model DUAL- I ↔ DualSetting and Displaying the Current Time Setting the Sleep Timer If the sleep timer is not yet set, Off is displayedSwitching the Television On and Off Automatically Result The On Timer menu is displayedResult The Time menu is displayed Set these by pressing the … or † buttonAuto Power Off Viewing an External Signal Source AV, S-Video on the TV’s side panelChange PIN Press the D.MENU button on your remote controlPreviewing the DTV Menu System Updating the Channel List Automatically Press the D.MENU button Result The DTV menu is displayedUpdating the Channel List Manually Bandwidth ChannelEditingYour Favourite Channels Channel will be added to the favourites listRaiDue RaiTre RaiUno Add Move Viewing Channel Managers Displaying Programme InformationViewing the EPG Electronic Programme Guide Information Now & Next GuideFull Guide Button is pressedUsing the Scheduled List Setting the Default Guide You can preset the default guide stylePress the or button to select the required frequency Once Daily, or WeeklyViewing All Channels and Favourite Channels Select YesSetting the Preferred Languages Preferred Subtitle Language Preferred Audio LanguageYou can set the translucency of the on-screen menu Adjusting theTranslucency LevelChoosingYour Language Parental Rating selected Setting up the Parental LockDefault PIN code for a new TV set is Using the Preferred Features Subtitle Subtitle Language Audio Language Digital TextChecking the Signal Information You can get information about the signal statusChecking the Product Information Result The Product Information is selectedSoftware Upgrade Upgrading the Software OptionViewing Common Interface Selecting the CI Common Interface Menu Resetting Teletext Feature Part ContentsDisplaying the Teletext Information Press the TTX/MIX button againSelecting Display Options To display PressSelecting a Teletext Connecting to the External Input/Output ① This end can be fitted with Scart connectorThree RCA connectors Video + AUDIO-L and R Input/Output SpecificationConnecting to the RCA Input Connecting to the S-Video InputConnecting to the Component Input Connecting to the PC InputHDMI/DVI in connector is used for equipment with a DVI out Connecting to the HDMI/DVI CompatibleConnecting a Digital Audio System Connecting Home Theater System Connecting the Home Theater SystemSetting up Your PC Software Windows only PC Input Mode +/+Replacing the Lamp Power button Check the picture contrast and brightness settingsCheck the volume Normal picture but no sound Check the volumeTechnical Specifications This page is intentionally Left blank Correct Disposal of This Product Contact Samsung WORLD-WIDE