Troubleshooting, Camcorder will not be recognized

Troubleshooting

Camcorder will not be recognized.

➝A camcorder not supported by DV-PC Recorder is connected. Check if your camcorder is supported by DV- PC Recorder ( 6).

➝Another device such as a CD-ROM drive or hard disk drive (or repeater/hub) is connected to the computer’s IEEE1394 (DV) terminal. Do not connect any devices to the computer’s IEEE1394 (DV) terminal other than the camcorder.

➝More than one camcorder is connected to the computer’s IEEE1394 (DV) terminal. Connect only one camcorder to the computer’s IEEE1394 (DV) terminal.

➝The DV CONTROL function of the camcorder is set to [OFF]. Set the DV CONTROL function to [ON]. For details, refer to the instruction manual of your camcorder.

Even though the dedicated driver (Canon Virtual VCR or AV/C Tape Recorder/Player) is installed already, the [Found New Hardware Wizard] window appears when starting DV- PC Recorder.

➝When you change the computer’s IEEE1394 (DV) card and start DV-PC Recorder, Canon Virtual VCR or AV/C Tape Recorder/Player will be detected as new hardware. Select [Install the software automatically (Recommended)] and click [Next] to install the driver.

Cannot select a video folder.

➝Only folders on a NTFS formatted hard disks can be selected as a video folder. You cannot select a folder on FAT32 or FAT16 hard disks.

➝Removable disks or network drives cannot be selected as a video folder.

Recording will not start even when pressing the start/stop button on the camcorder.

➝The start/stop button on the camcorder is locked. Unlock the button.

[] appears on the camcorder screen and recordings cannot be made.

➝Free hard disk space is less than 0.5 GB. Change the video folder.

➝The [Option settings] window is open, or performance check is being carried out. Close the window.

➝The sequence number of the file exceeds the maximum value (e.g. “DVPC9999999.avi”). Change the video folder or the file name.

➝The camcorder is in use with another software. Close the software.

➝The camcorder does not recognize DV-PC Recorder. Close DV-PC Recorder and restart it.

Recording on the hard disk stops in the middle of the recording.

➝The hard disk capacity is insufficient. Delete files to make space available, or select a video folder on a hard disk with sufficient capacity.

The recorded picture is lacking.

➝The recording speed of the hard disk is insufficient. Make a performance check ( 18). We recommend defragmenting the drive before you start recording.

➝A program other than DV-PC Recorder is started. Close all programs other than DV-PC Recorder before recording. If an anti-virus software is activated, deactivate it.

➝The processing capacity of your computer is insufficient. Set the preview size to [Small] or [No preview] ( 17).