Cisco Systems 8550HDC Troubleshooting, No Picture, No Color, No Sound, Automatic Software Updates

Troubleshooting

If the set-top does not perform as expected, the following tips may help. If you need further assistance, contact your service provider.

No Picture

•Verify that the M-Card module is installed.

•Verify that the power to your TV is turned on.

•Verify that your HDTV is in HD mode. If necessary, run the HD Setup Wizard to select HD mode.

•If the set-top is plugged into a wall switch, verify that the switch is in the ON position. Note: You should avoid plugging the set-top into an outlet controlled by a wall switch.

•Verify that all cables are properly connected.

•If your system includes a VCR or stereo, verify that you have properly connected them to the set-top.

•Verify that the set-top is set to the proper screen type and resolution.

No Color

•Verify that the current TV program is broadcast in color.

•Adjust the TV color controls.

•If you are using a component video connection (YPbPr), check that all connectors are completely plugged into the set-top and TV.

No Sound

•If your setup includes a VCR or stereo, verify that you have properly connected them to the set-top.

•Verify that the volume is turned up.

•Verify that the mute function is not on.

Automatic Software Updates

A message appears on the TV screen when the set-top and the M-Card module are receiving software updates. In addition, download information also appears on the front panel of the set-top during these updates. Wait for the current time to display on the front panel before continuing. When the time appears, the update is complete.

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