6 Troubleshooting
To keep the warranty valid, never try to repair the player yourself.
If you have problems using this player, check the following points before you request service. If you still have a problem, register your player and get support at www.philips.com/support.
If you contact Philips, you will be asked for the model and serial number of this player.The model number and serial number are on the back of this player.Write the numbers here: Model No. ____________________________
Serial No. _____________________________
No picture.
•The TV video input channel is not correctly selected (see the TV's user manual).
•If you have changed a TV system setting, switch back to the default setting: 1) Press 
to open the disc compartment. 2) Press
SUBTITLE.
No picture on HDMI connection.
•If this player is connected to an unauthorized display device, the audio/ video signal cannot be output.
•If the HDMI cable is faulty, replace it with a new HDMI cable.
•If you have changed the setting for HDMI video resolution, switch to its default mode.
No sound output from the TV.
•Make sure that the audio cables are correctly connected between this player and the TV.
No sound during DivX video playback.
•The audio codes are not supported. No sound on HDMI connection.
•If the connected device is
•Make sure that [HDMI Audio] is set to [On].
No audio output from the loudspeakers of the connected external audio device (for example, stereo system, amplifier receiver).
•Make sure that the audio cables or coaxial cable are correctly connected.
•Switch the external audio device to correct audio input source.
Disc cannot be read.
•Make sure that this player supports the disc (see "Specifications" > "Playable media").
•For a recorded disc, make sure that the
disc is finalized.
A USB storage device cannot be read.
•• Make sure that the format of the USB storage device is compatible with this player (see "Specifications" > "USB").
•• Make sure that the file system on the USB storage device is supported by this player (see "Specifications" > "USB").
Files cannot be displayed or read.
•Make sure that the number of files or folders does not exceed the supported limit of this player (maximum 648 files or
299 folders).
•Make sure that this player supports these files (see "Specifications" > "File format").
DivX video files cannot be played.
•• Make sure that the DivX video file is complete.
•• Make sure that the file extension is correct.
•• To play DivX DRM protected files from a USB storage device, connect this player to a TV through HDMI.
DivX subtitles do not display correctly.
•• Make sure that the subtitle file has the same name as the DivX video file.
•• Make sure that the subtitle file has an extension name supported by this player (.srt, .sub, .txt, .ssa, or .smi).
•• Select the character set that supports the subtitle (see "Use your DVD player" > "DivX videos").
EasyLink feature does not work.
•Make sure that this player is connected to the Philips brand EasyLink TV, and the EasyLink option is turned on (see
“Use your DVD player” > “Use Philips EasyLink”).
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