8 Troubleshooting
Warning
•• Risk of electric shock. Never remove the casing of the product.
To keep the warranty valid, never try to repair the product yourself.
If you have problems using this product, check the following points before you request service. If you still have a problem, register your product and get support at www.philips.com/welcome. If you contact Philips, you will be asked for the model and serial number of your product.The model number and serial number are on the back of your product. Write the numbers here: Model No. __________________________
Serial No. ___________________________
Main unit
The buttons on this unit do not work.
•Disconnect this product from the power outlet for a few minutes, then connect again.
No reaction to the remote control.
•Connect this product to the power outlet.
•Point the remote control at the IR sensor located on the front panel of this product.
•Insert the batteries correctly.
•Insert new batteries in the remote control.
Picture
No picture.
•• See the TVs user manual on how to select the correct input on the TV. Change the TV channel until you see the Philips screen.
Sound
No audio output from the TV.
•Ensure that the audio cables are connected to the audio input of the TV.
•Assign the audio input of the TV to the corresponding video input. See the TV user manual for details.
No audio output from the loudspeakers of the audio device (stereo system/amplifier/ receiver).
•Ensure that the audio cables are connected to the audio input of the audio device.
•Turn on the audio device to its correct audio input source.
No sound during DivX video playback
•The audio codec may not be supported by this product.
Play
DivX video files cannot be played.
•• Ensure that the DivX video file is complete.
•• Ensure that the file name extension is correct.
The aspect ratio of the screen is not aligned with the TV display setting.
•The aspect ratio is fixed on the disc.
DivX subtitles are not displayed correctly.
•• Ensure that the subtitle file name is the same as the movie file name.
•• Select the correct character set.
•Press SETUP.
•Select [Language] > [DivX Subtitle] in the menu.
•Select the character set that supports the subtitle.
English
EN 21