Troubleshooting
WARNING
Under no circumstances should you try to repair the system yourself, as this will invalidate the warranty. Do not open the system as there is a risk of electric shock.
If a fault occurs, first check the points listed below before taking the system for repair. If you are unable to remedy a problem by following these hints, consult your dealer or Philips for help.
Problem | Solution | |
No power | – | Check if the AC power cord is properly connected. |
| – | Press the STANDBY ON on the front of the DVD |
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| system to turn on the power. |
No picture | – | Refer to your TV’s manual for correct Video In |
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| channel selection. Change the TV channel until you |
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| see the DVD screen. |
| – Check if the TV is switched on. | |
Distorted picture | – | Sometimes a small amount of picture distortion may |
|
| appear depending on the disc being played back.This |
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| is not a malfunction. |
Completely distorted picture or | – | Connect DVD Player directly to the TV. |
black/white picture with DVD | – | Make sure the disc is compatible with the DVD/ |
|
| Player. |
| – Ensure that the DVD Player’s TV Type is set to match | |
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| that of the Disc and your TV. |
No sound or distorted sound | – | Adjust the volume. |
| – | Check that the speakers are connected correctly. |
No audio at digital output | – | Check the digital connections. |
| – | Check if your receiver can decode |
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| and if not, please make sure the digital output is set |
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| to PCM. |
| – | Check if the audio format of the selected audio |
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| language matches your receiver capabilities. |
No sound and picture | – | Check that the RGB/SCART cable is connected to |
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| the correct device (See Connecting TV). |
Disc can’t be played | – | The |
| – | Ensure the disc label is facing up. |
| – | Check if the disc is defective by trying another disc. |
| – | If you have recorded a Picture CD or MP3 CD |
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| yourself, ensure that your disc contains at least 10 |
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| pictures or 5 MP3 tracks. |
| – | Region code incorrect. |
Picture freezes momentarily | – | Check the disc for fingerprints/scratches and |
during playback |
| clean with a soft cloth wiping from centre to edge. |
No return to | – | Reset the unit by switching the player off, then on |
disc is removed |
| again. |
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Visit us at www.p4c.philips.com for service support
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