Philips DVD425 manual Troubleshooting, Problem Solution

Troubleshooting

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WARNING

Under no circumstances should you try to repair the system yourself, as this will invalidate the warranty. Do not open the system as there is a risk of electric shock.

If a fault occurs, first check the points listed below before taking the system for repair. If you are unable to remedy a problem by following these hints, consult your dealer or service center.

Problem		Solution
	No power	– Check if the AC power cord is properly connected.
	No picture	– Check if the TV is switched on.
		– Check the video connection.
	Distorted picture	– The disc is badly scratched or dirty.
		– Sometimes a small amount of picture distortion
		may appear .This is not a malfunction.

Completely distorted picture or black/white picture with DVD or Video CD

–Make sure the NTSC/PAL setting at the DVD player matches the video signal of your television. (See NTSC/PAL CONVERSION)

–If the picture becomes distorted after switching between PAL and NTSC, please set the SMART PICTURE to STANDARD.

No sound or distorted sound	–	Adjust the volume.
	– Check that the speakers are connected correctly.
No audio at digital output	–	Check the digital connections.
	– Check if your receiver can decode MPEG-2 or DTS
		and if not, please make sure the digital output is set
		to PCM.
	– Check if the audio format of the selected audio
		language matches your receiver capabilities.
Disc can’t be played	–	The DVD+R/DVD+RW/CD-R must be finalized.
	– Ensure the disc label is facing up.
	– Check if the disc is defective by trying another disc.
	_	If you record a Picture CD or MP3 CD yourself,
		ensure that your disc contains at least 10 pictures or
		5 MP3 tracks.
No return to start-up screen when	–	Reset the unit by switching the player off, then on
disc is removed		again.
The player does not respond to	–	Aim the remote control directly at the sensor on
the remote control		the front of the player.
	– Reduce the distance to the player.
	– Replace the batteries in the remote control.
	– Insert the batteries with their polarities (+/– signs)
		as indicated.
Buttons do not work	–	In order to completely reset the player, unplug the
		AC cord from the AC outlet.
Player does not respond to some	–	Operations may not be permitted by the disc.
operating commands during playback		Refer to the instructions of the disc.
DVD Video player cannot read	–	Use a commonly available cleaning CD/DVD to
CDs/DVDs		clean the lens before sending the DVD Video player
		for repair.

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