Troubleshooting, General TV issues | Philips 42PFL3403, 52PFL7803

12 Troubleshooting

This section describes commonly-encountered issues and accompanying solutions.

12.1 General TV issues

The TV does not switch on:

•Unplug the mains cord, wait for one minute and plug in the mains again.

•Verify that the mains cord is properly connected and that the mains are powered.

The remote control is not working properly:

•Verify that the remote control batteries are correctly inserted according to the +/- orientation.

•Replace the remote control batteries if they are flat or weak.

•Clean the remote control and TV sensor lens.

The standby light on the TV blinks red:

•Turn off the TV and unplug the mains cord.Wait until the TV cools down before reinserting the mains cord and turning on the TV. If the blinking occurs again, contact our Customer Support Centre.

You forgot your code to unlock channels

Enter ‘0711’ as described in Section 5.7.3 Lock TV channels (Parental Lock).

The TV menu is in the wrong language

See Section 6 for instructions on how to change the TV menu to your preferred language.

12.2 Picture issues

There is sound but no picture:

•Verify that picture settings are correctly set. See Section 5.3.1 Adjust picture settings.

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You receive poor TV reception from an antenna connection:

•Check that the antenna is properly connected to the TV.

•Loud speakers, non-earthed audio devices, neon lights, high buildings or mountains can influence the picture quality.Try to improve the reception quality by changing the antenna direction or moving devices away from the TV.

•Verify if the correct TV system is selected for your region.See Section 6.2 Manually install channels.

•If reception on only one channel is poor, try to fine tune this channel. See Section 6.2.1 Fine tune channels.

You receive poor picture quality from connected devices:

•Check that the devices are connected properly. Also, be sure to assign devices to connectors as described in Section 7.4 Setup devices.

•Verify that picture settings are correctly set. See Section 5.3.1 Adjust picture settings.

The TV did not save my settings:

•Verify that the TV is set to the Home location, which offers you complete flexibility to change settings. See Section 6.4 Change to Shop or Home mode.

The picture does not fit the screen, it is too big or too small:

•Try using a different picture format as described in Section 5.3.3 Change picture format.

•Assign your device to connectors as described in Section 7.4 Setup devices.

12.3 Sound issues

There is picture but no sound from the TV:

32PFL5203, 42PFL7803, 32PFL5403, 47PFL5403, 42PFL7603 specifications

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