Philips 21PT5107, 21PT5121 Before Calling Service, Symptom What you should do, Objects, No power

BEFORE CALLING SERVICE

Below is a list of frequently occurred symptoms. Before you call for service, make these simple checks. Some of these symptoms can easily be rectified if you know what to do.

Symptom		What you should do
Colour patch	• Switch off the TV by the mains power button.Wait for 20
(uneveness)		minutes before switching on again.
	• Check the TV is not placed too near speakers or magnetic
		objects.
No power	• Check the TV’s AC power cord is plugged into the mains
		socket. If there is still no power, disconnect plug.Wait for
		60 seconds and re-insert plug. Switch on the TV again.
No picture	•	Check the antenna connection at the rear of the TV.
	• Possible TV station problem.Try another channel.
Good picture	• Try increasing the volume.
but no sound	• Check that the sound is not muted. If it is muted, press the
		Mute button on the remote control to restore sound.
Good sound but poor	•	Try increasing the contrast and brightness setting.
colour or no picture
Snowish picture and	•	Check antenna connection at the rear of the TV.
noise
Horizontal dotted lines	•	Possible electrical interference e.g. hairdryer, vacuum
		cleaner, etc. Switch off appliances.
Double images or	• Possible poor positioning of antenna. Using a highly
“Ghost” images		directional antenna may improve reception.
TV not responding to	•	Check life span of batteries of remote control handset.
remote control handset	•	Aim remote control handset directly at remote control
		sensor lens on the TV.

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