7 Troubleshooting
Connect and set up
Note
•• For identification and supply ratings, see the type plate at the back or bottom of the product.
•• Before you make or change any connections, make sure that all devices are disconnected from the power outlet.
Warning
•• Risk of electric shock. Never remove the casing of the player.
To keep the warranty valid, never try to repair the player yourself.
If you have problems using this player, check the following points before you request service. If you still have a problem, register your player and get support at www.philips.com/support.
If you contact Philips, you will be asked for the model and serial number of this player.The model number and serial number are on the back of this player.Write the numbers here: Model No. __________________________
Serial No. ___________________________
Main unit
The buttons on this player do not work.
•Disconnect this player from the power supply for a few minutes, and then reconnect.
Picture
No picture.
•Make sure that the TV is switched to the correct source input for this player.
•For the composite connection (via the VIDEO connector) to the TV, on this player select a video resolution of 480i/576i or
480p/576p under [HDMI Video] to enable video output.
No picture on HDMI connection.
•Make sure that the HDMI cable is not faulty. If it is faulty, replace with a new HDMI cable.
•On the remote control, press 
and then press “731” (numeric buttons) to recover picture display. Or wait for 10 seconds for auto recovery.
•If this player is connected to an unauthorized display device with an HDMI
cable, the audio and video signals may not be output.
The disc does not play
•Make sure that the disc contains high- definition video.
•Make sure that the TV supports high- definition video.
Sound
No audio output from the TV.
•Make sure that the audio cables are connected to the audio input of the TV.
•Make sure that the TV is switched to the correct source input for this player.
No audio output from the loudspeakers of the external audio device (home theater or amplifier).
•Make sure that the audio cables are connected to the audio input of the audio device.
•Switch the external audio device to the correct audio source input.
No sound on HDMI connection.
•You may not hear any sound from the HDMI output if the connected device is
No secondary audio output for
•When [Bitstream] under the [HDMI Audio] or [Digital Audio] menu is selected,
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