7 Troubleshooting
This section describes commonly encountered issues and accompanying solutions.
General TV issues
The TV does not switch on:
•• Disconnect the power cable from the power outlet. Wait for one minute then reconnect it.
•• Check that the power cable is securely connected.
The remote control is not working properly:
•• Check that the remote control batteries are correctly inserted according to the +/- orientation.
•• Replace the remote control batteries if they
are flat or weak.
•• Clean the remote control and TV sensor lens. The standby light on the TV blinks red:
•• Disconnect the power cable from the power outlet. Wait until the TV cools down before reconnecting the power cable. If the blinking
reoccurs, contact Philips Consumer Care. When turning the TV on/off/to standby, you hear a creaking sound from the TV chassis:
•• No action is required. The creaking sound is normal expansion and contraction of the TV as it cools down and warms up. This does not impact performance.
Picture issues
The TV is on, but there is no picture:
•• Check that the antenna is properly connected to the TV.
•• Check that the correct device is selected as the TV source.
There is sound but no picture:
•• Check that the picture settings are correctly set.
There is poor TV reception from an antenna connection:
•• Check that the antenna is properly connected to the TV.
•• Loudspeakers, unearthed audio devices, neon lights, high buildings and other large objects
can influence reception quality. If possible,
try to improve the reception quality by changing the antenna direction or moving devices away from the TV.
•• If reception on only one channel is poor,
fine tune this channel.
There is poor picture quality from connected devices:
•• Check that the devices are connected properly.
•• Check that the picture settings are correctly set.
Sound issues
There is a picture but sound quality is poor:
•• Check that all cables are properly connected.
•• Check that the volume is not set to 0.
•• Check that the sound is not muted. There is a picture but the sound quality is poor:
•• Check that the sound settings are correctly set.
There is a picture but sound comes from one speaker only:
•• Verify that sound balance is set to the centre.
Contact us
If you cannot resolve your problem, refer to the FAQs for this TV at www.philips.com/support. If the problem remains unresolved, contact Philips Consumer Care in your country.
Warning
•• Do not attempt to repair the TV yourself. This may cause severe injury, irreparable damage to your TV or void your warranty.
Note
•• Make a note of your TV model and serial number before you contact Philips. These numbers are printed on the back of the TV and on the packaging.