GENERAL INFORMATION / BEFORE CALLING SERVICE | 2 2 |
Safety
Disconnect mains plug when :
–the red light below the TV screen is flashing continuously.
–a bright white line is displayed across the TV screen.
–cleaning the TV screen. Never use abrasive cleaning agents. Use a slight damp chamois leather or soft cloth.
–there is a lightning storm.
–the set is left unattended for a prolonged period of time.
Before calling Service
Make these simple checks before calling for service. Some of these symptoms can easily be rectified if you know what to do.
Symptom |
| What you should do | |
Colour patch | • Switch off the TV by the mains power button. | ||
(uneveness) |
| Wait for 20 minutes before switching on again. | |
| • Check the TV is not placed too near speakers or | ||
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| magnetic objects | |
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No power | • Check the TV’s AC power cord is plugged into the | ||
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| mains socket. If there is still no power, disconnect | |
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| plug. Wait for 60 seconds and | |
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| on the TV again. | |
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No picture | • Check the antenna connection at the rear of the TV. | ||
| • Possible TV station problem. Try another channel. | ||
Good picture but no sound
Good sound but poor colour or no picture
Snowish picture and noise
•Try increasing the volume.
•Check that the sound is not muted. If it is muted, press the H button on the remote control to restore sound.
•Try increasing the contrast and brightness setting.
•Check antenna connection at the rear of the TV.
Horizontal dotted lines | • Possible electrical interference e.g. hairdryer, |
| vacuum cleaner, etc. Switch off appliances. |
Double images or “Ghost” images
TV not responding to remote control handset
•Possible poor positioning of antenna. Using a highly directional antenna may improve reception.
•Check life span of batteries of remote control handset.
•Aim remote control handset directly at remote control sensor lens on the TV.
Message
“ACCESS CODE” shown on TV. Cannot access to locked channel.
•Key in your personal access code to unlock channel. If you have forgotten your code, key in the universal code 0711 twice. For more details, refer to section on “How to unlock channels”.